Job summary
Oxleas purpose is to improve lives through provision of the best quality health and social care for service users and their carers. One of our strategic priorities is to enhance and bolster public, service user and carer involvement across our services.
This is a unique and exciting opportunity to build on and innovate future programs of service user/carer and public involvement in the Trust.
As a key member of the Involved Team you will provide comprehensive information, advice and guidance to service users, carers, and visitors to the Trust and your role will be to support all involvement and engagement initiatives through the Involvement Register. You will actively work to support increasing and embedding involvement and engagement work trust wide.The post holder will provide best practice guidance to services on service user/carer involvement. The post holder will work in collaboration with teams to ensure the lived experience voice is used to inform service design, development, and delivery. A substantial part of the role will include the onboarding process and ongoing training of Involve members.
Main duties of the job
o To work within the Involved team in the co-production, design and delivery of a range of projects with service users, carers and staff across all areas in the borough of Bromley.
o To work closely with the Involved team and services to promote and develop opportunities for service users and carers to be involved in improvement initiatives.
o To promote the Involvement Register through the coordination of trust wide events/ regular pop-up stalls
o Act as an internal resource for Involvement activity related queries and central point of contact for team members, internal and external colleagues about co-production and service user involvement.
o To deliver or co-deliver training for all stakeholders about involvement and co-production, increasing the number of co-produced projects across the borough.
o To particularly focus on those teams or areas, where there is limited service user involvement activity, and to network, educate and inform colleagues on how the activity can be increased.
o Review patient experience intelligence to inform further service user/carer or public programmes, supporting design/re-design of services.
o To be first contact for service users/carers joining the Involvement Register and to support the Team in their Induction and ongoing training.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
Key Task and Responsibilities
Using the recognised national standards of co-production to support the Involve Team in ensuring service users, carers and public involvement are at the heart of service improvement in the Trust. To support the delivery of the Trust Values so that high standards of service, communications and practice are consistently experienced by service users, carers, and visitors. To provide staff with best practice guidance on coproduction and service user/ carer involvement To be the first point of contact for any IR participant requiring support in contributing to involvement projects. To be sensitive to the potential difficulties of engagement and provide appropriate support, this will include (not limited to), providing pre and post support via phone call or e-mail as part of an involvement activity. To be responsible for increasing the number of participants on the Involvement register (IR), as per the KPIs in the Involved strategy-either via networking opportunities, attending meetings and events or public events. Supporting the team by participating in department or service events. Work in collaboration with other directorates and teams, particularly Quality Improvement and Patient Experience to create a network and share expertise to build stronger networks across the organisation. Ensuring that the Oxleas training platforms are updated with all training and support information for co-production and showcasing good examples inspiring others and help to create an environment where co-production is seen as the norm. Using data to identify areas/teams that require additional support to bolster their involvement activity. To ensure that all applications for the Involve Register are accurately recorded on the central database, and that the data base is updated when required. To ensure that all necessary Trust documentation is completed for anyone joining the Involvement Register To collect involvement claim forms from IR participants after the completion of each activity, and then forward to finance colleagues for processing. To support the Involve Team in the co-facilitation of the service user/carer engagement groups. To facilitate in setting up focus groups as required for specific involvement activity, this will involve advertising via networks, using leaflets and e-mails to publicise, organise the group in person or online and provide facilitation during the sessions to the project lead. To carry out other appropriate delegated duties as required.
To provide regular advice signposting and support to service users and their carers / families in relation to service user and public involvement opportunities. To build effective, non-coercive relationships with local service users, carers, families, members of the public and community groups to develop a positive beneficial channel of two-way communication. Prepare, support and on occasion accompany service users and carers to enable them to be meaningfully involved in Trust activities. Support the development of project plans to further develop service user and public involvement within the relevant services Liaise with the local authority Mental Health services and Mental Health services in Primary Care Networks, South London Partnerships and in the voluntary/community sector. Link in with Oxleas volunteering services to ensure effective communication
Job description
Job responsibilities
Key Task and Responsibilities
Using the recognised national standards of co-production to support the Involve Team in ensuring service users, carers and public involvement are at the heart of service improvement in the Trust. To support the delivery of the Trust Values so that high standards of service, communications and practice are consistently experienced by service users, carers, and visitors. To provide staff with best practice guidance on coproduction and service user/ carer involvement To be the first point of contact for any IR participant requiring support in contributing to involvement projects. To be sensitive to the potential difficulties of engagement and provide appropriate support, this will include (not limited to), providing pre and post support via phone call or e-mail as part of an involvement activity. To be responsible for increasing the number of participants on the Involvement register (IR), as per the KPIs in the Involved strategy-either via networking opportunities, attending meetings and events or public events. Supporting the team by participating in department or service events. Work in collaboration with other directorates and teams, particularly Quality Improvement and Patient Experience to create a network and share expertise to build stronger networks across the organisation. Ensuring that the Oxleas training platforms are updated with all training and support information for co-production and showcasing good examples inspiring others and help to create an environment where co-production is seen as the norm. Using data to identify areas/teams that require additional support to bolster their involvement activity. To ensure that all applications for the Involve Register are accurately recorded on the central database, and that the data base is updated when required. To ensure that all necessary Trust documentation is completed for anyone joining the Involvement Register To collect involvement claim forms from IR participants after the completion of each activity, and then forward to finance colleagues for processing. To support the Involve Team in the co-facilitation of the service user/carer engagement groups. To facilitate in setting up focus groups as required for specific involvement activity, this will involve advertising via networks, using leaflets and e-mails to publicise, organise the group in person or online and provide facilitation during the sessions to the project lead. To carry out other appropriate delegated duties as required.
To provide regular advice signposting and support to service users and their carers / families in relation to service user and public involvement opportunities. To build effective, non-coercive relationships with local service users, carers, families, members of the public and community groups to develop a positive beneficial channel of two-way communication. Prepare, support and on occasion accompany service users and carers to enable them to be meaningfully involved in Trust activities. Support the development of project plans to further develop service user and public involvement within the relevant services Liaise with the local authority Mental Health services and Mental Health services in Primary Care Networks, South London Partnerships and in the voluntary/community sector. Link in with Oxleas volunteering services to ensure effective communication
Person Specification
Experience
Essential
- Experience of work on service user and carer related issues
Desirable
- Personal experience of using mental health services or being the carer for someone who uses mental health services.
Knowledge
Essential
- Experience of being part of a team developing a project or service
Desirable
- Project management training
Abilities
Essential
- Ability to work under pressure in a busy working environment and able to multi-task.
Desirable
- Ability to interpret legislation and national policy guidance for local implementation. Ability to utilise data, research and information management systems to ensure systematic and consistent best practice in working with users and/or carers. Ability to work with, support and co-ordinate volunteers.
Person Specification
Experience
Essential
- Experience of work on service user and carer related issues
Desirable
- Personal experience of using mental health services or being the carer for someone who uses mental health services.
Knowledge
Essential
- Experience of being part of a team developing a project or service
Desirable
- Project management training
Abilities
Essential
- Ability to work under pressure in a busy working environment and able to multi-task.
Desirable
- Ability to interpret legislation and national policy guidance for local implementation. Ability to utilise data, research and information management systems to ensure systematic and consistent best practice in working with users and/or carers. Ability to work with, support and co-ordinate volunteers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
