Job summary
Community and Memory Service Improvement Manager, Band 8a Fixed Term Part Time : 22.5 hours per week
An opportunity has arisen for an experienced manager who is passionate about excellence in mental health care for older people. You will be responsible for the older peoples community mental health service, memory service and care home team.
Main duties of the job
You will need to be able to develop excellent working relationships across our new service line as well as influencing the older peoples mental health agenda across our developing Primary Care networks and third sector organisations.
This is a fixed term, part-time role, and will be based at Bexleyheath Centre
About us
Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children's centres, schools and people's homes. We have over 125 sites in a variety of locations across the London Boroughs of Bexley, Bromley Greenwich and into Kent and manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital in Woolwich as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are one of the largest providers of prison health services providing healthcare to prisoners across Kent and South London. We are proud of the care we provide and our people
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We're Kind
- We're Fair
- We Listen
- We Care
Job description
Job responsibilities
CORE OBJECTIVES:
- Implement the joint service framework for the locality, including continuous development of the service, which will include:
- Delivering changes as we move away from integrated CPA and care management systems towards intervention based care
- contributing to and implementing service objectives and standards
- contributing to and implementing agreed joint policies and procedures
- implementing integrated human resources systems; including appraisal, supervision, manpower planning, training and recruitment etc.
- ensuring an integrated response to risk assessment, management and critical
incident reporting
- financial management responsibility for budget and annual planning for the community mental health teams and memory service
- ensure joint information systems are kept up to date, utilising management and clinical information to inform service management of development
- manage the performance of the service as detailed through contracts, agreed national and local performance standards and be responsible for ongoing audit of service.
- any other duties commensurate with the band.
2. In partnership with the Community Mental Health Directorate Management Team, deliver an integrated quality system meeting the requirements of both Health Trust and Local Authority, to include: Requirements of clinical governance
- Requirements of best value
- utilisation of evidence-based practice
- integrated equality action plan
- implement service user and carer involvement strategies
- ensure that service availability and accessibility is equitable and non-discriminatory across the borough
- Implement the service development objectives for the locality, to include:
- ensure audits are completed as a method of service planning
- develop and implement project plans
- review and monitor progress
- Work with partner departments and external agencies in order to deliver the whole system requirements/components required for a comprehensive community service.
- Ensure data is collected to inform future service planning.
- Provide effective leadership in managing change within the community sub directorate.
- Work collaboratively across agencies and service areas in the development of the service.
- Establish appropriate staff and team meetings.
- Deliver effective and efficient operational management of the service, including:
- Effective co-ordination and leadership of the multi-disciplinary management team.
- Direct management supervision and support of team managers, office manager and lead therapies staff within the locality.
- Establish and continuously evolve effective operational systems within the locality, e.g., screen and allocate referrals; caseload management; duty rostering; acute admission pathways; admin. systems, etc.
- agree, monitor, and review localised service objectives
- respond to complaints and critical incidents as per policies and procedures
- problem solve day to day issues connected with service delivery
- Implement effective partnership working including:
- lead the development of user involvement
- lead on carer involvement
- lead on liaison with local GP practices
- deliver an integrated joint service culture
- Ensure effective communication and integrated care provision between community and acute services.
- ensure effective liaison with other provide agencies, i.e., housing, addiction services, employment and day services, probation and police, forensic services, children and families, local CHC patients forum, etc.
- Sustain effective working partnerships with other sectors within Bromley, Bexley and Greenwich
- Undertake personal development to include:
- proactive participation in management supervision, annual objective setting and PDR/appraisal
- participate in training and development opportunities
- maintain knowledge of best practice within mental health services
Job description
Job responsibilities
CORE OBJECTIVES:
- Implement the joint service framework for the locality, including continuous development of the service, which will include:
- Delivering changes as we move away from integrated CPA and care management systems towards intervention based care
- contributing to and implementing service objectives and standards
- contributing to and implementing agreed joint policies and procedures
- implementing integrated human resources systems; including appraisal, supervision, manpower planning, training and recruitment etc.
- ensuring an integrated response to risk assessment, management and critical
incident reporting
- financial management responsibility for budget and annual planning for the community mental health teams and memory service
- ensure joint information systems are kept up to date, utilising management and clinical information to inform service management of development
- manage the performance of the service as detailed through contracts, agreed national and local performance standards and be responsible for ongoing audit of service.
- any other duties commensurate with the band.
2. In partnership with the Community Mental Health Directorate Management Team, deliver an integrated quality system meeting the requirements of both Health Trust and Local Authority, to include: Requirements of clinical governance
- Requirements of best value
- utilisation of evidence-based practice
- integrated equality action plan
- implement service user and carer involvement strategies
- ensure that service availability and accessibility is equitable and non-discriminatory across the borough
- Implement the service development objectives for the locality, to include:
- ensure audits are completed as a method of service planning
- develop and implement project plans
- review and monitor progress
- Work with partner departments and external agencies in order to deliver the whole system requirements/components required for a comprehensive community service.
- Ensure data is collected to inform future service planning.
- Provide effective leadership in managing change within the community sub directorate.
- Work collaboratively across agencies and service areas in the development of the service.
- Establish appropriate staff and team meetings.
- Deliver effective and efficient operational management of the service, including:
- Effective co-ordination and leadership of the multi-disciplinary management team.
- Direct management supervision and support of team managers, office manager and lead therapies staff within the locality.
- Establish and continuously evolve effective operational systems within the locality, e.g., screen and allocate referrals; caseload management; duty rostering; acute admission pathways; admin. systems, etc.
- agree, monitor, and review localised service objectives
- respond to complaints and critical incidents as per policies and procedures
- problem solve day to day issues connected with service delivery
- Implement effective partnership working including:
- lead the development of user involvement
- lead on carer involvement
- lead on liaison with local GP practices
- deliver an integrated joint service culture
- Ensure effective communication and integrated care provision between community and acute services.
- ensure effective liaison with other provide agencies, i.e., housing, addiction services, employment and day services, probation and police, forensic services, children and families, local CHC patients forum, etc.
- Sustain effective working partnerships with other sectors within Bromley, Bexley and Greenwich
- Undertake personal development to include:
- proactive participation in management supervision, annual objective setting and PDR/appraisal
- participate in training and development opportunities
- maintain knowledge of best practice within mental health services
Person Specification
Qualifications
Essential
- Registered: Nurse, Social Worker, Occupational Therapist or Psychologist
Experience
Essential
- Minimum 3 years middle management experience
- Experience of developing effective working partnerships
- Evidence of working across boundaries and within organisation
- Project management experience
Communication
Essential
- Excellent communication skills
Desirable
- experienced at chairing meetings, dealing with group dynamics
Knowledge & Understanding
Essential
- Knowledge of current issues facing health & social care in delivering integrated mental health services and memory services.
Person Specification
Qualifications
Essential
- Registered: Nurse, Social Worker, Occupational Therapist or Psychologist
Experience
Essential
- Minimum 3 years middle management experience
- Experience of developing effective working partnerships
- Evidence of working across boundaries and within organisation
- Project management experience
Communication
Essential
- Excellent communication skills
Desirable
- experienced at chairing meetings, dealing with group dynamics
Knowledge & Understanding
Essential
- Knowledge of current issues facing health & social care in delivering integrated mental health services and memory services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
