Job summary
The post holder is a key member of the Sleep Disorders Centre, providing clinical, technical, and administrative support to ensure safe and effective assessment and treatment of patients with sleep-disordered breathing. The role involves delivering hands-on support with CPAP/NIV therapy, conducting sleep study setups, managing patient queries, and troubleshooting compliance issues both remotely and face-to-face.
They maintain high standards of patient care through education, reassurance, and problem-solving, supporting consultants in outpatient clinics and contributing to the smooth running of daily service operations.
Alongside clinical duties, the post holder manages administrative tasks such as booking appointments, maintaining accurate patient records, infection control compliance, and equipment processing. They are responsible for prioritising their own workload, supporting national waiting time targets, and ensuring adherence to Trust policies and procedures.
The role includes ongoing professional development, participation in audits and training, and supporting new staff. Flexibility is required, with potential cover for twilight or night shifts to support overnight polysomnography services.
Main duties of the job
The role provides comprehensive clinical, technical, and administrative support within a Sleep Disorders Centre. The post holder supports the delivery of high-quality sleep diagnostics and CPAP therapy, ensuring safe, effective, and patient-centred care.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
Clinical & Technical Responsibilities
Support clinical staff with patient-facing tasks including mask fitting, CPAP education, polysomnography setup, biocalibration, and patient discharge with CPAP.
Manage the technician phone line and email inbox, responding to patient queries and prioritising urgent cases.
Assist in reviewing patients in person, by phone, or email to monitor progress and treatment compliance.
Offer reassurance and support to distressed patients and encourage adherence to therapy.
Apply basic knowledge of airway anatomy and CPAP function to help patients understand their diagnosis and therapy.
Support consultants in clinic by retrieving compliance data and offering CPAP advice.
Monitor remote compliance data, troubleshooting simple issues and escalating when needed.
Independently size and adjust CPAP masks and provide education on cleaning, maintenance, leak prevention, and avoiding skin breakdown.
Check, clean, reissue, and document actions for returned equipment.
Prepare inpatient rooms for sleep studies and take patient observations (weight, BP).
Perform capillary blood gases and phlebotomy when requested.
Potential to cover twilight or night shifts to wire patients for overnight studies.
Clerical & Administrative Responsibilities
Organise and prioritise own workload, reporting incomplete work.
Maintain compliance records, infection control standards, and cleaning logs.
Book outpatient appointments and update patient notes, PAS, and databases accurately.
Record consumables issued to patients and troubleshoot common patient issues independently.
Planning & Organisation
Follow Trust and local protocols.
Monitor stock levels and request orders when needed.
Work with the service team to meet national waiting time targets.
Training & Development
Continuously develop knowledge in sleep disorders and CPAP therapy.
Participate in appraisals, training sessions, audits, and mandatory training.
Train new staff members and contribute to departmental meetings.
Professional Responsibilities
Maintain up-to-date mandatory training, adhere to local policies, and identify personal development needs.
Participate in annual appraisal and pay progression processes.
Job description
Job responsibilities
Clinical & Technical Responsibilities
Support clinical staff with patient-facing tasks including mask fitting, CPAP education, polysomnography setup, biocalibration, and patient discharge with CPAP.
Manage the technician phone line and email inbox, responding to patient queries and prioritising urgent cases.
Assist in reviewing patients in person, by phone, or email to monitor progress and treatment compliance.
Offer reassurance and support to distressed patients and encourage adherence to therapy.
Apply basic knowledge of airway anatomy and CPAP function to help patients understand their diagnosis and therapy.
Support consultants in clinic by retrieving compliance data and offering CPAP advice.
Monitor remote compliance data, troubleshooting simple issues and escalating when needed.
Independently size and adjust CPAP masks and provide education on cleaning, maintenance, leak prevention, and avoiding skin breakdown.
Check, clean, reissue, and document actions for returned equipment.
Prepare inpatient rooms for sleep studies and take patient observations (weight, BP).
Perform capillary blood gases and phlebotomy when requested.
Potential to cover twilight or night shifts to wire patients for overnight studies.
Clerical & Administrative Responsibilities
Organise and prioritise own workload, reporting incomplete work.
Maintain compliance records, infection control standards, and cleaning logs.
Book outpatient appointments and update patient notes, PAS, and databases accurately.
Record consumables issued to patients and troubleshoot common patient issues independently.
Planning & Organisation
Follow Trust and local protocols.
Monitor stock levels and request orders when needed.
Work with the service team to meet national waiting time targets.
Training & Development
Continuously develop knowledge in sleep disorders and CPAP therapy.
Participate in appraisals, training sessions, audits, and mandatory training.
Train new staff members and contribute to departmental meetings.
Professional Responsibilities
Maintain up-to-date mandatory training, adhere to local policies, and identify personal development needs.
Participate in annual appraisal and pay progression processes.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Health & Social Care or evidence of currently working toward it
Desirable
- Completed or pursing degree in clinical physiology or equivalent
Experience
Essential
- Previous experience working with the general public/customer service
- Experience working within a team
Desirable
- Previous experience in a sleep/respiratory department
- Previous experience with PAS or Patient Centre
Knowledge
Essential
- General knowledge of the NHS
- Competent to a moderate level in Microsoft Word, Outlook and some Excel
Desirable
- General understanding of obstructive sleep apnoea
- General understanding of CPAP
Skills
Essential
- Excellent interpersonal and communication skills
- Excellent planning, prioritising and organisational skills especially when routine is disrupted
- Ability to multi-task and work within time constraints
Desirable
- Presentation skills to small or large groups
Person Specification
Qualifications
Essential
- NVQ Level 3 in Health & Social Care or evidence of currently working toward it
Desirable
- Completed or pursing degree in clinical physiology or equivalent
Experience
Essential
- Previous experience working with the general public/customer service
- Experience working within a team
Desirable
- Previous experience in a sleep/respiratory department
- Previous experience with PAS or Patient Centre
Knowledge
Essential
- General knowledge of the NHS
- Competent to a moderate level in Microsoft Word, Outlook and some Excel
Desirable
- General understanding of obstructive sleep apnoea
- General understanding of CPAP
Skills
Essential
- Excellent interpersonal and communication skills
- Excellent planning, prioritising and organisational skills especially when routine is disrupted
- Ability to multi-task and work within time constraints
Desirable
- Presentation skills to small or large groups
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
