Job summary
We are looking to recruit a Administrator and Appointments Coordinator based within the Therapies Department at QVH to cover maternity leave.
The role is providing support to our clinical staff including Physiotherapist and Occupational Therapists who provide clinics delivering rehabilitation for patients within our specialist services at QVH.
The successful candidate will be confident, professional with excellent interpersonal skills. They will be able to multi-task and be able to quickly pick up new skills in areas of administration, secretarial and appointment coordination, as per the needs of the teams.
It is essential that this post holder can work in a team and deal with queries from a range of stakeholders including patients, families, team members, managers, medical and clinical staff and is committed to deliver exceptional customer service at all times. Support and training for the post is provided by the team's clinical leads as well as the other administrators who you will work alongside in the department.
Main duties of the job
The role will involve covering the therapies reception desk, appointment scheduling and general administrative tasks.
You will provide a comprehensive administrative and appointments coordination service this will include; maintaining patient caseload databases, waiting lists and booking patients into clinics, responding to both face to face and telephone enquiries, audio typing of clinical correspondence and meetings, preparing and coordinating clinic notes and monitoring and ordering departmental resources, as requested by the therapists.
This job is within a busy clinical environment, so you as the successful candidate will have the ability to prioritise and work well under pressure with other team members as peer support.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
Please read the attached material prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts webpageHomepage - Queen Victoria Hospital (qvh.nhs.uk)and publicationsPublications & policies - Queen Victoria Hospital (qvh.nhs.uk)for information about working for Queen Victoria Hospital NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
If you like what you have read and think you have the skills and experience we need then don't delay, apply today or contact us to discuss the role and if wished arrange an informal visit.
Job description
Job responsibilities
Please read the attached material prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts webpageHomepage - Queen Victoria Hospital (qvh.nhs.uk)and publicationsPublications & policies - Queen Victoria Hospital (qvh.nhs.uk)for information about working for Queen Victoria Hospital NHS Trust.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
If you like what you have read and think you have the skills and experience we need then don't delay, apply today or contact us to discuss the role and if wished arrange an informal visit.
Person Specification
Qualifications
Essential
- Secondary Education to include GSCE English & Maths or able to demonstrate knowledge within this field through practical experience
- Excellent command of English both written and verbal with excellent grammatical and spelling ability
Desirable
- QVH/NHS patient administration systems
Skills
Essential
- Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
- Excellent keyboard skills
- Able to prioritise
- Able to investigate and solve minor problems and complaints
Experience
Essential
- Team working
- Experience in dealing with the general public preferably in administrative or reception role
Desirable
- Experience in dealing with the general public preferably in administrative or reception role.
- Waiting list management experience
Person Specification
Qualifications
Essential
- Secondary Education to include GSCE English & Maths or able to demonstrate knowledge within this field through practical experience
- Excellent command of English both written and verbal with excellent grammatical and spelling ability
Desirable
- QVH/NHS patient administration systems
Skills
Essential
- Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
- Excellent keyboard skills
- Able to prioritise
- Able to investigate and solve minor problems and complaints
Experience
Essential
- Team working
- Experience in dealing with the general public preferably in administrative or reception role
Desirable
- Experience in dealing with the general public preferably in administrative or reception role.
- Waiting list management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Queen Victoria Hospital NHS Foundation Trust
Address
Queen Victoria Hospital NHS Foundation Trust
Holtye Road
East Grinstead
RH193DZ
Employer's website
https://www.qvh.nhs.uk/ (Opens in a new tab)
