Job summary
We are looking for an experienced Day time Switchboard Assistant.
To work as a team member with flexible approach. The operator is responsible for the efficient performance of the switchboard duties. Providing assistance for patients, visitors and staff. This position is for 6 hrs per week on a four week shift pattern. Working 3 weeks Thursday & Friday and 1 week Saturday & Sunday.
Main duties of the job
- Operating the Trust Switchboard and providing an efficient and sympathetic approach to calls received from staff, service users and members of the public.
- Often dealing with patients with complex needs and barriers to understanding.
- Carrying out a range of administrative and secretarial tasks associated with the reception and switchboard, e.g. updating mobile phone records, meet and greet staff and visitors, issue keys.
- Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
- Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
- Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
- Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
Please find attached job description for full details
- Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
- Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
- Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
- Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.
Job description
Job responsibilities
Please find attached job description for full details
- Arrange transport for staff, patients, visitors and important clinical information, medicines and pathology samples.
- Respond to emergency situations as and when required e.g. respond to fire alarms, intruder alarms, lone worker devices.
- Carrying out the full range of reception duties, assisting patients, staff and visitors when necessary.
- Flexible approach to both day and night shift patterns as shifts cover a 24 hour period every day.
Person Specification
Qualifications
Essential
- Good standard of general education or able to demonstrate knowledge within this field through practical experience
Experience
Essential
Desirable
- Handling high volumes of calls in a call centre environment
Essential
Essential
Experience
Essential
- Experience of working within a team environment
- Relevant experience of working in a similar switchboard and reception environment
Desirable
- Experience of working within a healthcare setting
- Understanding of emergency plan
Person Specification
Qualifications
Essential
- Good standard of general education or able to demonstrate knowledge within this field through practical experience
Experience
Essential
Desirable
- Handling high volumes of calls in a call centre environment
Essential
Essential
Experience
Essential
- Experience of working within a team environment
- Relevant experience of working in a similar switchboard and reception environment
Desirable
- Experience of working within a healthcare setting
- Understanding of emergency plan
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Queen Victoria Hospital NHS Foundation Trust
Address
The Queen Victoria Hospital Foundation Trust
Holtye Road
East Grinstead
RH19 3DZ
Employer's website
https://www.qvh.nhs.uk/ (Opens in a new tab)
