Job summary
We have an opportunity to come and join our amazing and dedicated radiology and clerical teams. The role requires contact with patients face to face and over the telephone.
The role will involve providing excellent patient focused support in terms of appointments and queries. The applicant will need to establish excellent working relationships with the the radiology team and be able to work Thursdays and Fridays.
Main duties of the job
Using the radiology IT systems to:
- Create/change appointments
- Deal with queries from patients, clinicians, other healthcare settings
- Manage waiting lists
- Transfer images between healthcare settings
Face to face work will include:
- Dealing with Clinicians, Radiology team, wider trust staff
- Attending patients/ dealing with patient queries
- Directing the public
- Dealing with transport providers
Radiology is a busy patient faced service that provides imaging to patients from
- Direct access GP referral
- Community dental
- MSK services
- In patients
- Out patient services
- Other healthcare trusts in Surrey/Sussex/Kent
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
To provide administrative and clerical support for radiology, including reception duties. Working as part of team, including clinical staff, to deliver a responsive and high quality service to patients and other service users.
This role will primarily involve ensuring the imaging referrals are added to the waiting list and appointments arranged to ensure waiting times are not breached.
Job description
Job responsibilities
To provide administrative and clerical support for radiology, including reception duties. Working as part of team, including clinical staff, to deliver a responsive and high quality service to patients and other service users.
This role will primarily involve ensuring the imaging referrals are added to the waiting list and appointments arranged to ensure waiting times are not breached.
Person Specification
Experience
Essential
- Willingness to take on new challenges
- Previous reception or customer service experience
Desirable
- Previous NHS experience
- Experience of Radiology Information Systems (RIS)
- PAS experience
- Dealing with Public / customer faced roles
- Familiarity with a hospital environment
- Waiting list management experience
Knowledge
Essential
- Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
Desirable
- Worked with previous NHS IT systems
- Dealing with data or records
Person Specification
Experience
Essential
- Willingness to take on new challenges
- Previous reception or customer service experience
Desirable
- Previous NHS experience
- Experience of Radiology Information Systems (RIS)
- PAS experience
- Dealing with Public / customer faced roles
- Familiarity with a hospital environment
- Waiting list management experience
Knowledge
Essential
- Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
Desirable
- Worked with previous NHS IT systems
- Dealing with data or records
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
