Job summary
An exciting opportunity has arisen for an enthusiastic individual with an interest in pursuing a career in healthcare, to join the Head and Neck or Critical Care Units at the Queen Victoria Hospital. Applicants will be considered to work on one of these units which are located side by side and work closely together caring for a shared patient group.
Here at QVH we fully support our staff members in their career progression. Training could be provided for the right candidate if they are unable to meet the criteria, however this would be at Band 2 level for six months or until the required competencies had been met.
Interviews will be held jointly for both roles
Main duties of the job
The Health Care Support Worker will work as part of the critical care team with the supervision of registered practitioners to provide safe and effective patient focused care at all times.
Contribute to the development of the care environment with a positive, professional attitude.
Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and the department.
To support the smooth running of the ward and ensure patients, relatives and carers are supported in a friendly and efficient manner.
You will also ensure that policies and guidelines are adhered to.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery, prosthetics and burns, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
Clinical Responsibilities
- To prepare bed spaces in preparation for receiving patients
- Assist to ensure the ward is restocked and have shared responsibility for maintaining the cleaning of clinical areas
- To assist with the admission and discharge of patients
- The post holder will be required to work as part of a skilled team to support the provision of an effective and safe clinical service
- Work as part of a team under supervision to provide a safe, effective environment of care for patients, relatives and their carers. Under direction of a registered practitioner, to support a comprehensive level of care, maintaining high standards and continuity of care to patients
- Support the registered practitioner in the delivery of direct and indirect patient care
- Under the direction of a registered practitioner, undertake a range of delegated clinical duties including record keeping, patient observations and specimen handling
- Under the direction of the registered practitioner check sterilised equipment, ensuring related paperwork is in order and completed correctly
- To assist in ensuring all written documentation is completed, i.e. Patient care plans and charts
- Use the Patient Centre system for relevant purposes
- Assist with the provision of the day-to-day management of clinical equipment and report any problems to senior colleagues, completing the necessary documentation
- Communicate with colleagues, patients and their relatives/ carers in a professional and compassionate manner. To escalate any concerns about a patient to the relevant practitioner immediately
- Assist patients with activities of daily living whilst ensuring the privacy and dignity of the patient is maintained at all times, for example, undressing, chaperoning, emotional and physical support, overcoming barriers to communication
- Ensure patients, visitors and staff are cared for/ supported sensitively and professionally with due regard to ethnic origin, culture, religion, disability and sexual orientation
- Acting as a positive role model for peers, supporting other Health care support workers as required
- Maintain professionalism at all times and respect colleagues
- To deal with queries and problems from patients and staff, both on the telephone and personally, in a positive and helpful manner and escalate as appropriate
- Attend department meetings
- Ensure a safe environment in the department for patients/ staff and visitors and inform the Ward Manager/ Nurse in Charge of potential hazards. Comply with COSHH regulations and other Health and Safety legislation
- Assist in the evaluation of new equipment and resources
- To undertake phlebotomy tasks as required upon completion of the competency
- Be able to use any information technology within the department
Job description
Job responsibilities
Clinical Responsibilities
- To prepare bed spaces in preparation for receiving patients
- Assist to ensure the ward is restocked and have shared responsibility for maintaining the cleaning of clinical areas
- To assist with the admission and discharge of patients
- The post holder will be required to work as part of a skilled team to support the provision of an effective and safe clinical service
- Work as part of a team under supervision to provide a safe, effective environment of care for patients, relatives and their carers. Under direction of a registered practitioner, to support a comprehensive level of care, maintaining high standards and continuity of care to patients
- Support the registered practitioner in the delivery of direct and indirect patient care
- Under the direction of a registered practitioner, undertake a range of delegated clinical duties including record keeping, patient observations and specimen handling
- Under the direction of the registered practitioner check sterilised equipment, ensuring related paperwork is in order and completed correctly
- To assist in ensuring all written documentation is completed, i.e. Patient care plans and charts
- Use the Patient Centre system for relevant purposes
- Assist with the provision of the day-to-day management of clinical equipment and report any problems to senior colleagues, completing the necessary documentation
- Communicate with colleagues, patients and their relatives/ carers in a professional and compassionate manner. To escalate any concerns about a patient to the relevant practitioner immediately
- Assist patients with activities of daily living whilst ensuring the privacy and dignity of the patient is maintained at all times, for example, undressing, chaperoning, emotional and physical support, overcoming barriers to communication
- Ensure patients, visitors and staff are cared for/ supported sensitively and professionally with due regard to ethnic origin, culture, religion, disability and sexual orientation
- Acting as a positive role model for peers, supporting other Health care support workers as required
- Maintain professionalism at all times and respect colleagues
- To deal with queries and problems from patients and staff, both on the telephone and personally, in a positive and helpful manner and escalate as appropriate
- Attend department meetings
- Ensure a safe environment in the department for patients/ staff and visitors and inform the Ward Manager/ Nurse in Charge of potential hazards. Comply with COSHH regulations and other Health and Safety legislation
- Assist in the evaluation of new equipment and resources
- To undertake phlebotomy tasks as required upon completion of the competency
- Be able to use any information technology within the department
Person Specification
Qualifications
Essential
- A good standard of secondary education
Desirable
- NVQ in healthcare or equivalent
- Basic IT skills
Attributes
Essential
- Demonstrates compassion when dealing with patients, families and colleagues
- Good communicaton skills
- Understanding of confidentiality
Experience
Essential
- Experience of team working
Desirable
- Experience of caring for and supporting patients in a care/ hospital environment
Person Specification
Qualifications
Essential
- A good standard of secondary education
Desirable
- NVQ in healthcare or equivalent
- Basic IT skills
Attributes
Essential
- Demonstrates compassion when dealing with patients, families and colleagues
- Good communicaton skills
- Understanding of confidentiality
Experience
Essential
- Experience of team working
Desirable
- Experience of caring for and supporting patients in a care/ hospital environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Queen Victoria Hospital NHS Foundation Trust
Address
QVH East Grinstead. Head and Neck Unit
Holtye Road
East Grinstead
RH19 3DZ
Employer's website
https://www.qvh.nhs.uk/ (Opens in a new tab)
