Job summary
We are currently looking for a self motivated, independent, organised and resourceful Scheduler to work for the Ophthalmology Unit.
This is an interesting post, scheduling patients for theatre for Corneal Glaucoma, Cataract and Oculo-plastic.
Reporting to the Service Coordinator and working closely with the Consultants and Medical Secretaries in order to ensure the delivery of the service within NHS targets. The role will involve working flexibly within the department to provide and receive confidential and sensitive information, written, aural and verbal, to be exchanged with patients/clients, relatives, staff or external parties.
Main duties of the job
We are looking for someone who is methodical, organised, has good attention to detail, with the ability to plan. An excellent communicator both written and verbal is essential, as well as the ability to follow laid down processes and procedures. The main task within the role is to schedule both inpatient and daycase admissions, ensuring maximum use of available theatre capacity whilst working in conjunction with RTT wait times and NHS targets.
Our team is made up of 9 Consultants and approximately 12 supporting clinicians, all of which are looked after by our team of medical secretaries / schedulers.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients, We regularly receive excellent results from patient satisfactions surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and developing our workforce with support for continuing education and learning.
Job description
Job responsibilities
To provide full scheduling support to the Ophthalmology Department for both inpatient and day case admissions
Ensuring maximum us of available theatre capacity
Liasing with patients or patient's carers and Consultants as necessary for optimal diagnosis / treatment
Assess needs of individual patients and where appropriate rearranging patient combinations to maximise Consultant operating lists and co-ordinate joint cases with other specialties within the Trust
Ensuring patients cancellations are managed in accordance with Trust Policy
Communicating with various departments and services to ensure patients admission for surgery is seamless
Job description
Job responsibilities
To provide full scheduling support to the Ophthalmology Department for both inpatient and day case admissions
Ensuring maximum us of available theatre capacity
Liasing with patients or patient's carers and Consultants as necessary for optimal diagnosis / treatment
Assess needs of individual patients and where appropriate rearranging patient combinations to maximise Consultant operating lists and co-ordinate joint cases with other specialties within the Trust
Ensuring patients cancellations are managed in accordance with Trust Policy
Communicating with various departments and services to ensure patients admission for surgery is seamless
Person Specification
Qualifications
Essential
- oGCSE English and Maths or able to demonstrate knowledge within this field through practical experience
- oEvidence of continued role development
Experience
Essential
- oWorking in and with a multi-disciplinary team
- oExperience of dealing with general public/customer service
- oAwareness of patient confidentiality and General Data Protection Regulations (GDPR)
- oPrevious administration experience
Desirable
- oWorking within a Hospital Trust
- oExperience of co-ordinating a patient / customer service
Skills
Essential
- oAble to prioritise and manage own work and supervise others
- oAble to work on own initiative and under pressure
- oProven time management skills
- oExcellent written and verbal communication skills
Desirable
- oLooking to pro-actively develop skills and knowledge
Knowledge
Essential
- oKnowledge and awareness of medical terminology
Desirable
- oKnowledge of NHS performance/access targets
Person Specification
Qualifications
Essential
- oGCSE English and Maths or able to demonstrate knowledge within this field through practical experience
- oEvidence of continued role development
Experience
Essential
- oWorking in and with a multi-disciplinary team
- oExperience of dealing with general public/customer service
- oAwareness of patient confidentiality and General Data Protection Regulations (GDPR)
- oPrevious administration experience
Desirable
- oWorking within a Hospital Trust
- oExperience of co-ordinating a patient / customer service
Skills
Essential
- oAble to prioritise and manage own work and supervise others
- oAble to work on own initiative and under pressure
- oProven time management skills
- oExcellent written and verbal communication skills
Desirable
- oLooking to pro-actively develop skills and knowledge
Knowledge
Essential
- oKnowledge and awareness of medical terminology
Desirable
- oKnowledge of NHS performance/access targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
