Job summary
The Clinical Systems Team have an exciting opportunity in the form of a system administrator; providing first line support to staff and patients to use the 10 systems looked after by the team.
Main duties of the job
The successful candidate will be computer literate and have some experience in using Patient Centre or CRM systems. Experience in using other some other systems supported by the team (Enlighten, Attend Anywhere, G2, ICE and Patientrack, Patients Know best, eDN, ORSOS and TRIPS) is desirable but not essential as training will be provided.
The successful candidate will take an active role in providing first line support to staff and patients via email, phone and face to face. Helping to resolve issues, errors and improving the quality of the data recorded on all systems supported by the team, utilising reporting functionality.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
The successful candidate will support the team in projects to implement new systems and system upgrades.
Job description
Job responsibilities
The successful candidate will support the team in projects to implement new systems and system upgrades.
Person Specification
Qualifications
Essential
- Recognised qualification in literacy and numeracy (minimum GCSE English and Mathematics or equivalent)
- Educated to NVQ Level 4 in a relevant subject or equivalent level of qualification or able to demonstrate knowledge within this field through practical experience
- Evidence of ongoing leaning and development
Desirable
- Educated to degree level standard
Experience
Essential
- Evidenced experience of working with patient or Customer Relationship Management IT based systems
- Evidenced experience in providing customer service
Desirable
- Experience of working with iSoft Clinicom/Patient Centre
- Experience of NHS or private hospital systems
Knowledge
Essential
- Understanding of customer/user issues and how they impact on use of IT systems and impact on customer/users ability to continue daily tasks
- Data quality standards applicable to the data and processes being supported
Desirable
- Understanding of Information Governance issues when using patient based systems.
Skills
Essential
- Advanced keyboard skills and ability to use personal computer software including Microsoft applications, most notably Excel and Access
- Excellent communication skills; telephone, in writing and face to face
- Attention to detail and accuracy
Attributes
Essential
- Able to work well as part of a team
- Positive, helpful and enthusiastic attitude
- Able to support and encourage others
- Approachable manner
- Able to prioritise tasks
Person Specification
Qualifications
Essential
- Recognised qualification in literacy and numeracy (minimum GCSE English and Mathematics or equivalent)
- Educated to NVQ Level 4 in a relevant subject or equivalent level of qualification or able to demonstrate knowledge within this field through practical experience
- Evidence of ongoing leaning and development
Desirable
- Educated to degree level standard
Experience
Essential
- Evidenced experience of working with patient or Customer Relationship Management IT based systems
- Evidenced experience in providing customer service
Desirable
- Experience of working with iSoft Clinicom/Patient Centre
- Experience of NHS or private hospital systems
Knowledge
Essential
- Understanding of customer/user issues and how they impact on use of IT systems and impact on customer/users ability to continue daily tasks
- Data quality standards applicable to the data and processes being supported
Desirable
- Understanding of Information Governance issues when using patient based systems.
Skills
Essential
- Advanced keyboard skills and ability to use personal computer software including Microsoft applications, most notably Excel and Access
- Excellent communication skills; telephone, in writing and face to face
- Attention to detail and accuracy
Attributes
Essential
- Able to work well as part of a team
- Positive, helpful and enthusiastic attitude
- Able to support and encourage others
- Approachable manner
- Able to prioritise tasks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
