Job summary
We are looking to recruit a permanent Administrator and Appointments Coordinator based within the Therapies Department at QVH.
The role is providing support to our clinical staff including Physiotherapist and Occupational Therapists who provide clinics delivering rehabilitation for patients within our specialist services at QVH.
The successful candidate will be confident, professional with excellent interpersonal skills. They will be able to multi-task and be able to quickly pick up new skills in areas of administration, secretarial and appointment coordination, as per the needs of the teams.
It is essential that this post holder can work in a team and deal with queries from a range of stakeholders including patients, families, team members, managers, medical and clinical staff and is commitment to deliver exceptional customer service at all times. Support and training for the post is provided by the team's clinical leads as well as the other administrators who you will work alongside in the dept.
Main duties of the job
The role will involve covering the therapies reception desk, appointment scheduling and general administrative tasks.
You will provide a comprehensive administrative and appointments coordination service this will include; maintaining patient caseload databases, waiting lists and booking patients into clinics, responding to both face to face and telephone enquiries, audio typing of clinical correspondence and meetings, preparing and coordinating clinic notes and monitoring and ordering departmental resources, as requested by the therapists.
This job is within a busy clinical environment, so you as the successful candidate will have the ability to prioritise and work well under pressure with other team members as peer support.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
You can find further details about the job, organisational structure and benefits information in the attached Job Description and other supporting documents. Please contact us if you have any questions or would like to come for an informal visit.
If you like what you have read and think you have the skills and experience we need then don't delay, apply today!
Job description
Job responsibilities
You can find further details about the job, organisational structure and benefits information in the attached Job Description and other supporting documents. Please contact us if you have any questions or would like to come for an informal visit.
If you like what you have read and think you have the skills and experience we need then don't delay, apply today!
Person Specification
Qualifications
Essential
- Secondary Education to include GSCE English & Maths or able to demonstrate knowledge within this field through practical experience
- Excellent command of English both written and verbal with excellent grammatical and spelling ability
Desirable
- QVH/NHS patient administration systems
Experience
Essential
- Team working
- Experience in dealing with the general public preferably in administrative or reception role
Desirable
- Experience in dealing with the general public preferably in administrative or reception role.
- Waiting list management experience
SKills/ Knowledge
Essential
- Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
- Excellent keyboard skills
- Able to prioritise
- Able to investigate and solve minor problems and complaints
Person Specification
Qualifications
Essential
- Secondary Education to include GSCE English & Maths or able to demonstrate knowledge within this field through practical experience
- Excellent command of English both written and verbal with excellent grammatical and spelling ability
Desirable
- QVH/NHS patient administration systems
Experience
Essential
- Team working
- Experience in dealing with the general public preferably in administrative or reception role
Desirable
- Experience in dealing with the general public preferably in administrative or reception role.
- Waiting list management experience
SKills/ Knowledge
Essential
- Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
- Excellent keyboard skills
- Able to prioritise
- Able to investigate and solve minor problems and complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
