Job summary
Working across the Organisational Development and Learning (OD & L) department, to deliver a efficient administration service, focussed on continuous improvement for the education and learning experience of staff, thereby enhancing the Trusts' reputation for excellence and quality.
Undertake a range of administrative duties within the OD & L service, including room bookings, course bookings, sending out pre-course reading, preparing registers, evaluations and course completions.
Working week will be: Monday 8:30 - 17:00, Tuesday 8:30 - 15:30, Wednesday 8:30 - 16:30, Thursday 8:30 - 17:00, Friday 8:30 - 16:30, with 30 minutes for lunch.
Main duties of the job
- Working with the OD & L Team to provide a first point of contact for people visiting the Learning and Development Centre, providing a "front of office" contact for all staff development enquiries, whether received by post, telephone, electronically or in person.
- Responding to training queries in a prompt, efficient and professional manner and working through the complexities of training requirements for different groups of staff.
- Responsible for the Online Learning Management (OLM) bookings system and must complete daily tasks associated with the OLM System in relation to personal and professional development, and mandatory and statutory training for employees across all levels in the Trust. Responsible for the online OLM competencies system and will need to award competencies in an accurate and in a timely manner.
- Undertake a range of administrative duties within the OD & L services, including room bookings, course bookings, sending out pre-course reading, preparing registers, evaluations and course completions.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job description
Job responsibilities
- To provide administrative support to the OD & L team preparing paperwork for the Trusts Educational Funding Panel, updating their outcomes on OLM and preparing course materials for training events, handouts, workbooks, refreshments as required. Also developing and creating process documents as required.
- Provide instruction and guidance to staff to enable them to access and complete e-learning, self-service course bookings and super user room bookings.
- Responsible for the OLM entering mandatory and statutory completed courses onto OLM by the end of the month in preparation for reporting. This will involve running weekly OLM reports for quality assurance purposes.
- Work with the OD & L Manager to coordinate and organise the administration of Trust Organisational Development, leadership and apprentice initiatives. The post holder will be responsible for the smooth running of the initiatives, ensuring that suitable resources and facilities are prepared as required, liaising with applicants, training providers and managers over programme entry and completion requirements and deadlines. Additionally, for apprenticeships the post holder will:
- Set up ESR records for apprentices
- Send out apprentice applications and instructions
- Chase completion of paperwork and certificates
- Responsible for managing daily room booking emails, resolving any conflicting pressures as they arise by reallocating, rescheduling and adjusting bookings. Contacting and negotiating changes with other users as required.
- To provide administrative support to the OD & L team preparing paperwork for the Trusts Educational Funding Panel, updating their outcomes on OLM and preparing course materials for training events, handouts, workbooks, refreshments as required. Also developing and creating process documents as required.
- Provide instruction and guidance to staff to enable them to access and complete e-learning, self-service course bookings and super user room bookings.
- Communicate with a range of people regarding training and development requirements, some of which may require analysis of a range of training options. Must be able to communicate effectively using persuasion and tact and be able to offer solutions to a range of issues.
- Work with others, including course trainers and team members to assist with the preparation of events for OD&L, including printing course materials as required.
- Support administration for the Trusts Work experience programme
Job description
Job responsibilities
- To provide administrative support to the OD & L team preparing paperwork for the Trusts Educational Funding Panel, updating their outcomes on OLM and preparing course materials for training events, handouts, workbooks, refreshments as required. Also developing and creating process documents as required.
- Provide instruction and guidance to staff to enable them to access and complete e-learning, self-service course bookings and super user room bookings.
- Responsible for the OLM entering mandatory and statutory completed courses onto OLM by the end of the month in preparation for reporting. This will involve running weekly OLM reports for quality assurance purposes.
- Work with the OD & L Manager to coordinate and organise the administration of Trust Organisational Development, leadership and apprentice initiatives. The post holder will be responsible for the smooth running of the initiatives, ensuring that suitable resources and facilities are prepared as required, liaising with applicants, training providers and managers over programme entry and completion requirements and deadlines. Additionally, for apprenticeships the post holder will:
- Set up ESR records for apprentices
- Send out apprentice applications and instructions
- Chase completion of paperwork and certificates
- Responsible for managing daily room booking emails, resolving any conflicting pressures as they arise by reallocating, rescheduling and adjusting bookings. Contacting and negotiating changes with other users as required.
- To provide administrative support to the OD & L team preparing paperwork for the Trusts Educational Funding Panel, updating their outcomes on OLM and preparing course materials for training events, handouts, workbooks, refreshments as required. Also developing and creating process documents as required.
- Provide instruction and guidance to staff to enable them to access and complete e-learning, self-service course bookings and super user room bookings.
- Communicate with a range of people regarding training and development requirements, some of which may require analysis of a range of training options. Must be able to communicate effectively using persuasion and tact and be able to offer solutions to a range of issues.
- Work with others, including course trainers and team members to assist with the preparation of events for OD&L, including printing course materials as required.
- Support administration for the Trusts Work experience programme
Person Specification
Qualifications
Essential
- (Diploma) Level 3 in a relevant subject or equivalent relevant experience (i.e. Learning & Development or Admin & Clerical)
Desirable
- Experience of Learning & Development Systems
Experience
Essential
- Customer service experience
Knowledge
Essential
- Proven ability to work as part of a team and with a range of stakeholders
Skills
Essential
- Excellent communication skills
- Strong organisational skills
- Proven IT skills
- Strong administrative skills
Attributes
Essential
- Attention to detail
- Ability to prioritise and work to deadlines and with competing demands
Person Specification
Qualifications
Essential
- (Diploma) Level 3 in a relevant subject or equivalent relevant experience (i.e. Learning & Development or Admin & Clerical)
Desirable
- Experience of Learning & Development Systems
Experience
Essential
- Customer service experience
Knowledge
Essential
- Proven ability to work as part of a team and with a range of stakeholders
Skills
Essential
- Excellent communication skills
- Strong organisational skills
- Proven IT skills
- Strong administrative skills
Attributes
Essential
- Attention to detail
- Ability to prioritise and work to deadlines and with competing demands
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Queen Victoria Hospital NHS Foundation Trust
Address
Queen Victoria Hospital NHS Foundation Trust
Holtye Road
East Grinstead
RH19 3DZ
Employer's website
https://www.qvh.nhs.uk/ (Opens in a new tab)
