Job summary
Administration Clerk - Emergency Department
Division: Medicine & Emergency Care
Care Group: Emergency & Acute
Band: 2
Salary: £24,169 per annum/pro rata
Interview Date: 1st July 2025
We are recruiting for a Administration Clerkwho shares our ambition and vision to deliver theBest of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
To answer general telephone enquiries and refer medical problems to the appropriate trained staff To maintain strict confidentiality at all times and handle sensitive information both verbal and physical in a mature manner and in line with organisational policy
To undertake any other administrative or clerical duties as requested by the line manager or Divisional Operational Manager.
To provide a reception service and administrative support to the staff and patients of Medway Emergency Department.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of the Best of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
To book in all patients on arrival into the Emergency Department using the computer system, assuring accuracy of data, working within the boundaries of the Standard Operational Practice
Verify known patient details, amend and update demographic details and clinical Information where necessary in either the Reception area, Emergency Treatment Unit, Majors, Resus or RAU areas of the Emergency Department
To input data on current IT system to ensure attendance figures are accurately inputted
Locate patient notes as required and to update and maintain effective case note tracking using the PAS system/ Sunrise EPR when applicable
To accurately enter and extract data from our software system as appropriate and maintain filing systems in line with organisational Policies and Procedures.
File Emergency Department notes, using the electronic filing system, along with all associated patient correspondence pertaining to their episode of care and treatment
File Emergency Department notes, using the electronic filing system, along with all associated patient correspondence pertaining to their episode of care and treatment
To filter positive x-ray reports for Consultants
To answer general telephone enquiries and refer medical problems to the appropriate trained staff To maintain strict confidentiality at all times and handle sensitive information both verbal and physical in a mature manner and in line with organisational policy
To undertake any other administrative or clerical duties as requested by the line manager or Divisional Operational Manager
Attend and take part in team meetings and regular reviews with your line manager etc.
Attend meetings and participate in relevant training programmes as requested by the organisation
Job description
Job responsibilities
To book in all patients on arrival into the Emergency Department using the computer system, assuring accuracy of data, working within the boundaries of the Standard Operational Practice
Verify known patient details, amend and update demographic details and clinical Information where necessary in either the Reception area, Emergency Treatment Unit, Majors, Resus or RAU areas of the Emergency Department
To input data on current IT system to ensure attendance figures are accurately inputted
Locate patient notes as required and to update and maintain effective case note tracking using the PAS system/ Sunrise EPR when applicable
To accurately enter and extract data from our software system as appropriate and maintain filing systems in line with organisational Policies and Procedures.
File Emergency Department notes, using the electronic filing system, along with all associated patient correspondence pertaining to their episode of care and treatment
File Emergency Department notes, using the electronic filing system, along with all associated patient correspondence pertaining to their episode of care and treatment
To filter positive x-ray reports for Consultants
To answer general telephone enquiries and refer medical problems to the appropriate trained staff To maintain strict confidentiality at all times and handle sensitive information both verbal and physical in a mature manner and in line with organisational policy
To undertake any other administrative or clerical duties as requested by the line manager or Divisional Operational Manager
Attend and take part in team meetings and regular reviews with your line manager etc.
Attend meetings and participate in relevant training programmes as requested by the organisation
Person Specification
Qualifications
Essential
- At least five GSCE's level C and above
- Administration NVQ level 2 and above
Knowledge
Essential
- Working knowledge of Word and Excel
Experience
Essential
- Previous experience of NHS an advantage
- Experience with working with members of the public
Skills
Essential
- Ability to work under pressure
- Excellent written and oral communication skills
Values Based Question
Essential
- Give an example of a time when you have gone the extra mile to help someone
Person Specification
Qualifications
Essential
- At least five GSCE's level C and above
- Administration NVQ level 2 and above
Knowledge
Essential
- Working knowledge of Word and Excel
Experience
Essential
- Previous experience of NHS an advantage
- Experience with working with members of the public
Skills
Essential
- Ability to work under pressure
- Excellent written and oral communication skills
Values Based Question
Essential
- Give an example of a time when you have gone the extra mile to help someone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
