Medway NHS Foundation Trust

Patient Admin Clerk - Registration

This job is now closed

Job summary

Division: Cancer and Core Clinical Services

Care Group: Cancer and Access

Band: 2

Salary: £23,615 per annum/pro rata

Please note this role is Fixed term/Secondment for 6 months

We are recruiting for aPatient Admin Clerk who shares our ambition and vision to deliver theBest of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The successful post holder will be expected to act as the first point of contact , dealing with enquiries over the telephone and face to face.

As a Patient Admin Clerk-Registration you will be able to multi task during busy periods is essential, as is a friendly and helpful nature with the ability to adhere to Trust's strict confidentiality guidelines.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.

As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.

Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.

Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:

B - Bold

E - Every person counts

S - Sharing and open

T - Together

Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.

Date posted

09 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum/pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

275-2501PAC-R1

Job locations

Medway Hospital

Windmill road

Gillingham Kent

ME7 5NY

Job description

Job responsibilities

To receive all incoming referrals including by generic email account.

Ensure referral letter is delivered to relevant consultant within 24 hours of receipt.

Collect referrals once graded from Directorate locations, including fracture referrals from Emergency Department.

Receive all incoming telephone enquiries and initiate prompt action wherever possible.

Assist with any other duties as required.

Any other clerical duties as delegated by the PSC Team leader or Service Manager.

Job description

Job responsibilities

To receive all incoming referrals including by generic email account.

Ensure referral letter is delivered to relevant consultant within 24 hours of receipt.

Collect referrals once graded from Directorate locations, including fracture referrals from Emergency Department.

Receive all incoming telephone enquiries and initiate prompt action wherever possible.

Assist with any other duties as required.

Any other clerical duties as delegated by the PSC Team leader or Service Manager.

Person Specification

Qualifications

Essential

Good general education

Knowledge

Essential

Computer literate, in particular use of MS windows and Outlook
Knowledge of PAS or similar systems

Skills

Essential

Excellent interpersonal skills
Customer Care skills
Has the ability to adapt to challenging and changing situations/demands and able to support colleagues through stressful situations

Values Based Question

Essential

How do you demonstrate respect and dignity?

Person Specification

Qualifications

Essential

Good general education

Knowledge

Essential

Computer literate, in particular use of MS windows and Outlook
Knowledge of PAS or similar systems

Skills

Essential

Excellent interpersonal skills
Customer Care skills
Has the ability to adapt to challenging and changing situations/demands and able to support colleagues through stressful situations

Values Based Question

Essential

How do you demonstrate respect and dignity?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway Hospital

Windmill road

Gillingham Kent

ME7 5NY

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway Hospital

Windmill road

Gillingham Kent

ME7 5NY

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)