Job summary
Bereavement Officer
Division: Corporate
Care Group: Corporate Nursing
Band: 3
Salary: £24,071 - £25,674 per annum
Interview Date: 20th November 2024
We are recruiting for a Bereavement Officerwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
To assist in providing a liaison service and advice to bereaved relatives in matters connected with deceased patients. The post holder will ensure that patients and their relatives, in the case of a death, are dealt with sensitively, courteously and diplomatically at all times.
The Bereavement Office is a close knit team of 3 - who sensitively, effectively liaise and support the Bereaved at a very difficult, and sad time.
We work in close collaboration with the Medical Examiner's Office, the Mortuary, Funeral Directors, Registry Office and the Coroner's Office (Where indicated).
We live and breath the Patient First Ethos and this does not cease once death has occurred and continues till care can be transferred to their final destination
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
To assist in providing a liaison service and advice to bereaved relatives in matters connected with deceased patients. The post holder will ensure that patients and their relatives, in the case of a death, are dealt with sensitively, courteously and diplomatically at all times.
To provide administrative support to Bereavement office and assist in the preparation of all paperwork, update and maintain central bereavement database (EDEN)
To update, amend and add patients identifiable onto the EDEN/PAS
To co-ordinate the collection of patient valuables from the wards and keep accurate records,
To co-ordinate the return of personal belongings to relatives in accordance with patient property policy
To take calls in the department and deal with them efficiently and within time framessetting out, providing advice on registration and funeral arrangements.
Contact relevant medical staff to arrange for documents to be completed if instructed by the Medical Examiners Officers
To received Medical Certified Cause of Death (MCCD), and scan to relevant people
To ensure that Cremation forms are completed in a timely fashion and scanned and forwarded onto the relevant Funeral Directors for actioning
To liaise with the mortuary and support viewings of the deceased for bereaved relatives.
To liaise with the funeral directors when required, to act as a point of reference for issues to be addressed
To ensure trust policies and procedures are adhered to at all times
Job description
Job responsibilities
To assist in providing a liaison service and advice to bereaved relatives in matters connected with deceased patients. The post holder will ensure that patients and their relatives, in the case of a death, are dealt with sensitively, courteously and diplomatically at all times.
To provide administrative support to Bereavement office and assist in the preparation of all paperwork, update and maintain central bereavement database (EDEN)
To update, amend and add patients identifiable onto the EDEN/PAS
To co-ordinate the collection of patient valuables from the wards and keep accurate records,
To co-ordinate the return of personal belongings to relatives in accordance with patient property policy
To take calls in the department and deal with them efficiently and within time framessetting out, providing advice on registration and funeral arrangements.
Contact relevant medical staff to arrange for documents to be completed if instructed by the Medical Examiners Officers
To received Medical Certified Cause of Death (MCCD), and scan to relevant people
To ensure that Cremation forms are completed in a timely fashion and scanned and forwarded onto the relevant Funeral Directors for actioning
To liaise with the mortuary and support viewings of the deceased for bereaved relatives.
To liaise with the funeral directors when required, to act as a point of reference for issues to be addressed
To ensure trust policies and procedures are adhered to at all times
Person Specification
-
Essential
- NVQ 3 Business and Administration- Customer Services or Equivalent working knowledge
- Worked with Grief and Loss
- Excellent Communication Skills
Desirable
- Understanding of National and Local guidance that governs our practice
- Interested in patient experience/family
- Ability to use a variety of computer systems for logging/updating records
- Hospital experience
Person Specification
-
Essential
- NVQ 3 Business and Administration- Customer Services or Equivalent working knowledge
- Worked with Grief and Loss
- Excellent Communication Skills
Desirable
- Understanding of National and Local guidance that governs our practice
- Interested in patient experience/family
- Ability to use a variety of computer systems for logging/updating records
- Hospital experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
