Job summary
Job Title: Service Manager - Rheumatology & Neurology
Division: Medicine & Emergency Care
Care Group: Frailty
Band: 7
Salary: £46,148 - £52,809 per annum
Interview Date: 21st October 2024
We are recruiting for a Service Manager - Rheumatology & Neurologywho shares our ambition and vision to deliver theBest of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The post holder will lead the operational management team to coordinate the administrative 18 week pathway for patients, coordinating the work of the Speciality Administration Teams ensuring there is effective co-operation between departments involved in the delivery of services for the elective and emergency pathway.
The post-holder is responsible for the collection of accurate and timely data regarding patients, and ensuring that both outpatient and inpatient capacity is sufficient for demand both in real time and looking forward. The post-holder is also to be involved / lead service improvement programmes to streamline the patient journey and improve the quality of patient care.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Do you have the ambition and vision to deliver our mission of theBest of Care by the Best of People providing excellent care, every time?
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision is achieved for our patients.
As a key partner in the healthcare of our local population, we are keen to deliver this as an outcome of our Trust-wide strategy - Patient First. Using an Operational Excellence approach to align our priorities and operational management structures, we are just over a year and half into our Patient First deployment. We are looking for creative, skilled people to join our Transformation Team and further support us on this journey.
Our culture and values define us here at Medway NHS Foundation Trust and are the heartbeat of who we are as an organisation.
Our BEST values underpin Patient First and are at the core of the care we give to our patients, the support we offer to our staff and our overall leadership approach:
B - Bold
E - Every person counts
S - Sharing and open
T - Together
Our Trust is a great choice for people who want to develop their career in an ambitious and dynamic environment; our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families. This includes the promotion of flexible working opportunities across the Trust.
Job description
Job responsibilities
To develop and deliver high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Directorates Annual Service Plan.
To provide and develop a working environment and open culture which fosters high morale and commitment among staff and promotes their wellbeing, professional and personal development.
To support the Directorate senior management team in the planning, development, provision and review of the Directorate services
To ensure the delivery of excellent, patient focused and cost effective services in line with the Trusts Strategic Direction and Service Plans and responsive to the needs of patients carers, General Practitioners and the PCTs
To provide professional operational leadership for the service within the Directorate to promote the delivery of high quality, cost effective services
To set and review standards of service continuously, in line with the local modernisation targets, the NHS Plan, local contractual requirements, activity and financial targets
Within area of responsibility ensure that the Directorate meets its agreed annual financial activity and other performance targets
Job description
Job responsibilities
To develop and deliver high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Directorates Annual Service Plan.
To provide and develop a working environment and open culture which fosters high morale and commitment among staff and promotes their wellbeing, professional and personal development.
To support the Directorate senior management team in the planning, development, provision and review of the Directorate services
To ensure the delivery of excellent, patient focused and cost effective services in line with the Trusts Strategic Direction and Service Plans and responsive to the needs of patients carers, General Practitioners and the PCTs
To provide professional operational leadership for the service within the Directorate to promote the delivery of high quality, cost effective services
To set and review standards of service continuously, in line with the local modernisation targets, the NHS Plan, local contractual requirements, activity and financial targets
Within area of responsibility ensure that the Directorate meets its agreed annual financial activity and other performance targets
Person Specification
Qualifications
Essential
- Postgraduate training in Business or NHS Management in progress/completed or willingness to undertake
Knowledge
Essential
- Familiarity with clinical management issues is advantageous
Experience
Essential
- Operational management experience, including (preferably with some exposure to the NHS)
- Staff management experience
- Budget management experience
Skills
Essential
- Familiarity with IT applications
- Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions
- A confident and competent formal and informal communicator Ability to analyse complex problems and interpret information effectively and exercise sound judgement and develop practical and workable solutions as a consequence
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Has the ability to adapt to challenging and changing situations/demands and able to lead colleagues through stressful situations
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
Person Specification
Qualifications
Essential
- Postgraduate training in Business or NHS Management in progress/completed or willingness to undertake
Knowledge
Essential
- Familiarity with clinical management issues is advantageous
Experience
Essential
- Operational management experience, including (preferably with some exposure to the NHS)
- Staff management experience
- Budget management experience
Skills
Essential
- Familiarity with IT applications
- Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions
- A confident and competent formal and informal communicator Ability to analyse complex problems and interpret information effectively and exercise sound judgement and develop practical and workable solutions as a consequence
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
- Has the ability to adapt to challenging and changing situations/demands and able to lead colleagues through stressful situations
- Well-developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the Trust's and your performance expectations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
