Job responsibilities
The PMO a key enabling service to the Trust and is vital in the delivery of both the Efficiencies Programme and the Patient First Improvement Programme at Medway NHS Foundation Trust (MFT).
The PMO Project Development Manager post sits within this newly reformed team and is one of five project manager roles within the team.
The PMO Project Delivery Manager is integral to the delivery of both our efficiencies programme, and our Patient First corporate projects and programmes as agreed by our executive team.
The PMO is responsible for monitoring, reporting and driving progress of these schemes across the Trust, ensuring appropriate governance, oversight and assurance up to Board level.
The Transformation Team are responsible for continuous improvement training, coaching and embedding the Patient First methodology and ethos across the site.
Medway NHS Foundation Trust (MFT) is in its second year of embedding the Patient First Improvement Programme as a singular approach to continual improvement across the Trust, and are focussing on ensuring our financial sustainability is fully embedded within this ethos.
The role involves working closely with colleagues in varying roles and seniority across the Trust, including clinicians and Executive Directors. The post holder will be a specialist in both continuous improvement and project and programme management, and be comfortable with delivering challenging data and information to senior members of staff.
Key Responsibilities:
This role is instrumental to the successful delivery of our Efficiencies Programme, as well as our corporate projects Trust-wide. The Project Development Manager will support the Head of PMO who is responsible for ensuring the delivery of high quality information, supports prioritisation of project deliverables, progress of the deliverables and highlighting the risks and benefits associated with all projects in their remit. Their key responsibilies include (but are not limited to):
Communications and Relationships Skills
Engaging with a wide range of stakeholders, including external to ensure alignment across the local health and care system
Have experience in delivering performance news to stakeholders on a frequent basis
Provide and receive highly complex and sometimes contentious information to a wide range of audiences (including Executive leaders) on a frequent basis, ensuring you are able to overcome barriers to understanding. This will include project reports, communications, business cases, bids for funding and explanations of technical and complex issues. Make recommendations and present findings at all levels throughout the Trust including to senior clinical and management audiences.
Support the stakeholder management for all workstreams within the individuals portfolio.
Manage, motivate, persuade and influence multiple stakeholders and partners to ensure a shared purpose and those responsibilities are clear, agreed and followed up in a timely manner
Ensure the inclusion of change management and stakeholder management methods, techniques and principles in the implementation approach to manage change at all levels.
Advocate the development of an improvement culture and a focus on financial sustainability across the organisation
Transfer improvement skills via other forms of development such as mentoring, peer coaching and team development sessions. This will involve coaching through huddles/ boards and through A3s.
Knowledge, Training and Experience
Degree level education or equivalent in a relevant subject or demonstrable relevant experience
Be an experienced project manager as well as have experience in continuous improvement
Experience in financial controls
Analytical and Judgemental Skills
Use problem-solving skills to find and understand root causes of problems and identify opportunities for improvement.
To understand and track complex interdependencies between different initiatives and different parts of the organisation or sector that may impact the Efficiencies programme, and make judgments and recommendations based on this information
Track and evaluate changes, measuring impact and progress against agreed and robust improvement metrics.
Collect, analyse, synthesise and report on complex data and to use this to inform the identification, prioritisation and delivery of efficiencies and improvement initiatives.
Advocate for and ensure the inclusion of data analysis expertise to support expert advice on the use of data to drive data-led prioritisation and improvement in the organisation.
Provide progress reports against planned delivery, performance metrics and agreed milestones
Planning and Organisational skills
Suppor with the development of improvement stories to share internally and externally to demonstrate value and impact
Ensuring processes and systems are in place to enable effective planning and scheduling
Managing project controls and reporting progress to programme managers and head of service
Design, facilitate and lead substantial workshops, stakeholder events and project meetings with a wide range of stakeholders. This may include rapid improvement and efficiencies planning events with very senior stakeholders.
Apply an efficiencies lens to the development and identification of efficiencies, lean methodology, Getting Right First Time (GIRFT) benchmarking and in so doing identify and eliminate waste in a multi-faceted and complex system. This must ensure the postholder takes in to account risk and quality impact of all initiatives.
Benchmark services using tools like Model Hospital and GIRFT to enhance our efficiencies programme and identify areas of opportunity.
Support with formulation of long term Efficiencies plans to enable the Trust to meet a break even target and reduce our overspend, embedding financial stability in the Trust
Maintain strong governance, processes and standardised documentation for all projects and programmes within their remit
Physical Skills and Effort
This role is a desk based role, and the holder will need to have standard keyboard skills
There will be meetings across the site, which may require walking from one end of the site to the other
Driver meetings, breakthrough objective huddles and other huddles take place standing up in front of a physical white board, therefore standing for a period of time will be required on a frequent basis
Responsibility for Patient Care
This role will impact our patients experience and care at the Trust, by focussing on implementing change and reducing waste whilst capturing financial savings. The post holder must be able to support colleagues and service leads to ensure that our Patient First ethos is embedded.
Ensure the completion of Quality and Equality Impact Assessments for all change projects to ensure no detrimental impact to our patients or staff
Responsibility for Policy/Service Development
Responsible for delivering Efficiencies that will develop services across the Trust
Responsible for policies and standard operating procedures relating to the efficiencies programme and corporate projects, and ensuring compliance and alignment to Trust strategies
Responsibility for Financial and Physical Resources
Responsible for the budget for the PMO arm of the Transformation Team, including the procurement or maintenance of physical assets and supplies
Responsibility for Human Resources
Leadership of the PMO team, working closely with the Head of Transformation to ensure alignment across the wider team
Coach and support junior colleagues within the Transformation Team to build and embed capability and capacity
Have experience in the development of internal and external colleagues
Align and mobilise the network of resources to support the wider transformation agenda at MFT
Build capability in our workforce through the design and delivery of development programmes, training and coaching regarding efficiencies
Provide line management to PMO team group including analysts, project managers and support officers
Promote equality in care and practice by recognising, respecting and meeting the needs and choices of individuals.
Provide visible and effective leadership, creating a climate where individuals and teams understand their roles and responsibilities and people are empowered to be effective in their role.
Responsibility for Information Resources
Responsible for Efficiencies documentation, and their accessibility to all members across the Trust
Responsibility for Research and Development
Ensures audits are carried out within own team to enable delivery and learn from previous projects/programmes
Initiate research to inform improvement activity
Freedom to Act
Deputise for the Head of PMO as appropriate
Support the leadership of the Trust PMO on a daily basis in order to monitor, drive and challenge the delivery of the Trusts Efficiencies Programme
Interpret policies and apply judgment to apply in to practice with own team
Meet predefined objectives through autonomous working and the demonstration of a leadership style that is consistent with the Trust values
Mental and Emotional Effort (including working conditions)
Frequently focus on complex information and data for prolonged periods of time requiring high levels of concentration
Resilience to deal with occasional/frequent indirect exposure to emotional circumstances
Some exposure to unpleasant working conditions in extreme weather (e.g. heatwave)
