Job summary
Patient Service Advisor
Division: Cancer & Access
Band: 2
29 Hours per week
Tuesday/Wednesday 8-6 & Friday 8-5.30
Salary: £23,615 per annum/pro rata
We are recruiting for an Patient Service Advisorwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holder will be expected toact as the first point of contact for our patients and relatives, dealing with enquiries over the telephone and face to face.
As a Patient Service Advisor you will be able tomulti task during busy periods is essential, as is a friendly and helpful nature with the ability to adhere to Trust's strict confidentiality guidelines.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Ensure that all relevant case notes are available at the start of the clinic
Book in Patients for clinics held in allocated work area for each shift.
Confirm with Patient and update demographic information on relevant booking in system
Answer enquiries from either members of the public or staff, whether by telephone or in person
For outpatient clinics, update PAS system with RTT outcome and procedure codes for each patient
Book interpreters as required following Trust process
Make follow up appointments as required
To provide cover during periods of absence
Job description
Job responsibilities
Ensure that all relevant case notes are available at the start of the clinic
Book in Patients for clinics held in allocated work area for each shift.
Confirm with Patient and update demographic information on relevant booking in system
Answer enquiries from either members of the public or staff, whether by telephone or in person
For outpatient clinics, update PAS system with RTT outcome and procedure codes for each patient
Book interpreters as required following Trust process
Make follow up appointments as required
To provide cover during periods of absence
Person Specification
Qualification
Essential
- Good general education 5 GCSE A-C grades or equivalent, including Maths and English
Knowledge
Essential
- Providing a quality service to support excellent patient care and experience
Skills
Essential
- Proven Customer Care skills
- Computer literate, in particular use of MS windows and Outlook
- Excellent interpersonal skills
Values Based Question
Essential
- How would you ensure you represent MFT in a positive way?
Experience
Essential
- Experience of working within an acute hospital environment is desirable, but not essential
Person Specification
Qualification
Essential
- Good general education 5 GCSE A-C grades or equivalent, including Maths and English
Knowledge
Essential
- Providing a quality service to support excellent patient care and experience
Skills
Essential
- Proven Customer Care skills
- Computer literate, in particular use of MS windows and Outlook
- Excellent interpersonal skills
Values Based Question
Essential
- How would you ensure you represent MFT in a positive way?
Experience
Essential
- Experience of working within an acute hospital environment is desirable, but not essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
