Job summary
Quality & Safety Improvement Investigator
Division: Corporate
Band: 6
Salary: £35,392 - £42,618 per annum/pro rata
Interview Date: Tuesday 13th August 2023
We are recruiting for a Quality & Safety Improvement Investigatorwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
Reporting to the Patient Safety Improvement Lead, this post forms part of the Patient Safety Team to support the delivery of the Trust's Quality Strategy and vision to ensure 'Best of care by the best of people' through the delivery of safe, effective and high quality services, that ensure thepeople who use our services, their families, carers and visitors receive a positive experience.
Under the direction of the Patient Safety Improvement Lead the post holder will be responsible for providing leadership and expertise to support the investigation of incidents and complaints, ensuring the completion of duty of candour, and the identification of areas for improvement/lessons and best practice and the development of improvement plans.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Supporting a culture that improves quality by enabling the delivery of high quality care through the effective identification of lessons/areas for improvement using SEIPS (Systems engineering initiative for patient safety).
Ensuring the timely and effective investigation of incidents and complex complaints, ensuring that regulatory duties toward duty of candour are completed, family concerns are included with terms of reference and supporting the review of the report via an internal expert panel
Support the development and delivery of the patient safety team programme of work/plan in line with local and statutory requirements, including PSIRF (Patient Safety Incident Response Framework).
Support the collation of documentary evidence needed to support any external assessment in relation to patient safety.
Support actions identified and undertaken to decrease the risk of incidents occurring and to improve outcomes in relation to people who use our service, their families or carers, staff and visitor safety.
Contribute to internal and external Trust publications as required to promote robust incident management and reporting.
Job description
Job responsibilities
Supporting a culture that improves quality by enabling the delivery of high quality care through the effective identification of lessons/areas for improvement using SEIPS (Systems engineering initiative for patient safety).
Ensuring the timely and effective investigation of incidents and complex complaints, ensuring that regulatory duties toward duty of candour are completed, family concerns are included with terms of reference and supporting the review of the report via an internal expert panel
Support the development and delivery of the patient safety team programme of work/plan in line with local and statutory requirements, including PSIRF (Patient Safety Incident Response Framework).
Support the collation of documentary evidence needed to support any external assessment in relation to patient safety.
Support actions identified and undertaken to decrease the risk of incidents occurring and to improve outcomes in relation to people who use our service, their families or carers, staff and visitor safety.
Contribute to internal and external Trust publications as required to promote robust incident management and reporting.
Person Specification
Qualifications
Essential
- Degree/management qualification or equivalent experience. GCSE (or equivalent) English Language and Maths to grade C
- A clinical Qualification/Registration is desirable
- Quality Improvement Qualification is desirable
Knowledge
Essential
- Knowledge of the NHS National Investigations Framework and duty of candour regulations
- In-depth and significant knowledge and experience of quality and patient safety
- Knowledge of quality improvement tools and techniques and an understanding of the human factors in patient safety
Experience
Essential
- Able to apply confidentiality and information governance
- Demonstrates up to date, evidenced based knowledge of current clinical and professional issues
- Experience of gathering and interpreting patient safety data and implementing measurable improvement plans
- Experience of decision-making and prioritising in acute healthcare setting
Values Based Question
Essential
- How would you ensure you represent MFT in a positive way?
Person Specification
Qualifications
Essential
- Degree/management qualification or equivalent experience. GCSE (or equivalent) English Language and Maths to grade C
- A clinical Qualification/Registration is desirable
- Quality Improvement Qualification is desirable
Knowledge
Essential
- Knowledge of the NHS National Investigations Framework and duty of candour regulations
- In-depth and significant knowledge and experience of quality and patient safety
- Knowledge of quality improvement tools and techniques and an understanding of the human factors in patient safety
Experience
Essential
- Able to apply confidentiality and information governance
- Demonstrates up to date, evidenced based knowledge of current clinical and professional issues
- Experience of gathering and interpreting patient safety data and implementing measurable improvement plans
- Experience of decision-making and prioritising in acute healthcare setting
Values Based Question
Essential
- How would you ensure you represent MFT in a positive way?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
