Job summary
Pathway Coordinator - ENT
Division: Surgery & Anaesthetics
Care Group: Surgical Services
Band: 4
Salary: £25,147 - £27,596 per annum/pro rata
We are recruiting for a Patient Scheduler who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The successful post holders will be expected to deal with telephone queries, patient letters, booking patients into clinics and procedure lists, the co-ordination of all aspects of the patient's pathway from referral to treatment in addition to any other duties required for the smooth running of the department. This will require close working with the other Patient Pathway Co-ordinators, consultants, junior doctors and the wider team.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
The NHS are striving towards "we work flexibly" as a workforce, we want to ensure that you can work in a way that is best for us, our patients, and importantly for you. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Ensure that all patients are accurately monitored through each stage of their diagnostic and treatment pathway. To understand and use patient tracker lists as a tool to achieve the above. Ensure that capacity issues are escalated to the Service Manager.
To manage and take responsibility for Teleologic on behalf of Consultant(s) ensuring timely authorisation of letters and escalation of any issues to the Service Manager.
To take ownership and have detailed knowledge of all patient related information, including case notes, results, referrals and correspondence within dedicated office space.
To monitor awaiting investigations, ensuring urgent procedures are booked and results chased daily and to monitor / chase routine investigations on a weekly basis.
To prioritise and administer all patient related enquiries in a timely manner to ensure that patient safety is paramount under the empowerment and guidance of the Consultant(s).
Job description
Job responsibilities
Ensure that all patients are accurately monitored through each stage of their diagnostic and treatment pathway. To understand and use patient tracker lists as a tool to achieve the above. Ensure that capacity issues are escalated to the Service Manager.
To manage and take responsibility for Teleologic on behalf of Consultant(s) ensuring timely authorisation of letters and escalation of any issues to the Service Manager.
To take ownership and have detailed knowledge of all patient related information, including case notes, results, referrals and correspondence within dedicated office space.
To monitor awaiting investigations, ensuring urgent procedures are booked and results chased daily and to monitor / chase routine investigations on a weekly basis.
To prioritise and administer all patient related enquiries in a timely manner to ensure that patient safety is paramount under the empowerment and guidance of the Consultant(s).
Person Specification
Qualifications
Essential
- Educated to NVQ level 3 equivalent qualification and experience
- Qualification in Audio Typing or proven experience of audio-typing within a healthcare setting
Knowledge
Essential
- Understanding of National NHS Targets
Experience
Essential
- Demonstrable office experience, preferably in a health service environment
- Proven experience of using Medical Terminology or Qualification eg Amspar
- Experience dealing with routine/urgent and complex problems, progress chasing and reviewing resources
- Experience with 18 Week pathways and Cancer Targets and Referral times
Skills
Essential
- Excellent computer skills including ability to use Microsoft packages such as Excel
- Excellent communication skills written and verbal
- Understanding of Data Protection issues.
- Ability to work under pressure and meet deadlines
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Person Specification
Qualifications
Essential
- Educated to NVQ level 3 equivalent qualification and experience
- Qualification in Audio Typing or proven experience of audio-typing within a healthcare setting
Knowledge
Essential
- Understanding of National NHS Targets
Experience
Essential
- Demonstrable office experience, preferably in a health service environment
- Proven experience of using Medical Terminology or Qualification eg Amspar
- Experience dealing with routine/urgent and complex problems, progress chasing and reviewing resources
- Experience with 18 Week pathways and Cancer Targets and Referral times
Skills
Essential
- Excellent computer skills including ability to use Microsoft packages such as Excel
- Excellent communication skills written and verbal
- Understanding of Data Protection issues.
- Ability to work under pressure and meet deadlines
- Excellent interpersonal skills, with the ability to work across the organisation liaising with different levels of personnel
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
