Medway NHS Foundation Trust

Patient Admin Clerk - Registration

This job is now closed

Job summary

Job Title: Patient Admin Clerk - Registration

Division: Corporate

Band: 2

Salary: £22,383 per annum/pro rata

Interview Date: Thursday 24th August 2023

We are recruiting for a Patient Admin Clerk - Registrationwho shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

The successful post holder will be expected to act as the first point of contact , dealing with enquiries over the telephone and face to face.

As a Patient Admin Clerk-Registration you will be able to multi task during busy periods is essential, as is a friendly and helpful nature with the ability to adhere to Trust's strict confidentiality guidelines.

Main duties of the job

To receive all incoming referrals.

Ensure referral letter is delivered to relevant consultant within 24 hours of receipt.

Collect referrals once graded from Central Directorate location, including fracture referrals from Emergency Department.

Receive all incoming telephone enquiries and initiate prompt action wherever possible.

Assist with any other duties as required.

Any other clerical duties as delegated by the PSC Team leader or Service Manager.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

About us

Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.

Our Trust is a great choice for people who want to develop their career in an ambitious environment.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments. We aim to support you to work flexibly in a way that will suit you and us.

All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.

We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.

All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.

Date posted

31 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

275-2307PAC-REG

Job locations

Medway Hospital

Windmill road

Gillingham Kent

ME7 5NY

Job description

Job responsibilities

To receive all incoming referrals including by generic email account.

Ensure referral letter is delivered to relevant consultant within 24 hours of receipt.

Collect referrals once graded from Directorate locations, including fracture referrals from Emergency Department.

Receive all incoming telephone enquiries and initiate prompt action wherever possible.

Assist with any other duties as required.

Any other clerical duties as delegated by the PSC Team leader or Service Manager.

Job description

Job responsibilities

To receive all incoming referrals including by generic email account.

Ensure referral letter is delivered to relevant consultant within 24 hours of receipt.

Collect referrals once graded from Directorate locations, including fracture referrals from Emergency Department.

Receive all incoming telephone enquiries and initiate prompt action wherever possible.

Assist with any other duties as required.

Any other clerical duties as delegated by the PSC Team leader or Service Manager.

Person Specification

Essential

Good general education, including Maths and English
Providing a quality service to support excellent patient care and experience
Proven Customer Care skills
Computer literate, in particular use of MS windows and Outlook

Desirable

Excellent interpersonal skills
Experience of working within an acute hospital environment is desirable, but not essential

Person Specification

Essential

Good general education, including Maths and English
Providing a quality service to support excellent patient care and experience
Proven Customer Care skills
Computer literate, in particular use of MS windows and Outlook

Desirable

Excellent interpersonal skills
Experience of working within an acute hospital environment is desirable, but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway Hospital

Windmill road

Gillingham Kent

ME7 5NY

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Medway NHS Foundation Trust

Address

Medway Hospital

Windmill road

Gillingham Kent

ME7 5NY

Employer's website

https://www.medway.nhs.uk/ (Opens in a new tab)