Job summary
Associate Director of Patient Experience
Division: Corporate
Care Group: Nursing
Band: 8c
Salary: £65,664 - £75,874 per annum/pro rata
Interview Date: Wednesday 27th April 2022
We are recruiting for an Associate Director of Patient Experience who shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The role will provide you the opportunity to work with a wide range of professionals and partners across the organisation and external partners. The post holder will play a key role in how the Trust listens and learns from the people of Medway, and support the PALS team in the daily management of concerns and listening to the experience of Medway residents.
You'll be proactive and positive; have a proven track record of quality improvement, display excellent communication skills, be passionate about making a difference to both patients and staff and be able to evidence involvement in high impact change and delivery of key outcomes.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment.
The NHS are striving towards "we work flexibly" as a workforce, we want to ensure that you can work in a way that is best for us, our patients, and importantly for you. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.
We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.
All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
Please note, if you are considering applying for a role within our organisation we do recommend that staff are fully vaccinated against Covid-19, this is no longer a mandatory requirement.
Provide strategic leadership, expert advice and support for a programme of work designed to promote, maintain and improve patient experience across the Trust.
Work closely with the Divisional and Care Group teams, to develop service improvement. With the Deputy Chief Nursing Officer, they will have a key responsibility for the delivery of a Patient Experience Strategy throughout the Trust and will develop innovative practice in relation to the provision of high quality person centred services to patients, their families and carers.
Work with national patient experience networks, other Trusts, both acute and mental health, voluntary and community organisations, commissioners and NHS England to ensure that staff improves patient experience through safe high quality care with particular reference to the involvement and engagement of patients.
Work closely with the Communications and Engagement Officer who has responsibility for Stakeholder and Community involvement. It will be important to ensure the Patient Experience Strategy and the Trusts Community Engagement strategy (delivered by the Director for Communications and Engagement) are aligned for a consistent approach in engaging and involving staff, patients, public, stakeholders, the voluntary sector and community groups.
Provide leadership to health professionals on the work streams related to patient experience, the Patient Voice and engagement and improvement initiatives related to this.
Job description
Job responsibilities
Please note, if you are considering applying for a role within our organisation we do recommend that staff are fully vaccinated against Covid-19, this is no longer a mandatory requirement.
Provide strategic leadership, expert advice and support for a programme of work designed to promote, maintain and improve patient experience across the Trust.
Work closely with the Divisional and Care Group teams, to develop service improvement. With the Deputy Chief Nursing Officer, they will have a key responsibility for the delivery of a Patient Experience Strategy throughout the Trust and will develop innovative practice in relation to the provision of high quality person centred services to patients, their families and carers.
Work with national patient experience networks, other Trusts, both acute and mental health, voluntary and community organisations, commissioners and NHS England to ensure that staff improves patient experience through safe high quality care with particular reference to the involvement and engagement of patients.
Work closely with the Communications and Engagement Officer who has responsibility for Stakeholder and Community involvement. It will be important to ensure the Patient Experience Strategy and the Trusts Community Engagement strategy (delivered by the Director for Communications and Engagement) are aligned for a consistent approach in engaging and involving staff, patients, public, stakeholders, the voluntary sector and community groups.
Provide leadership to health professionals on the work streams related to patient experience, the Patient Voice and engagement and improvement initiatives related to this.
Person Specification
Qualifications
Essential
- Masters level degree or substantial equivalent experience
- Registered Healthcare professional or extensive experience in leading improvements in patient experience
Values Based Question
Essential
- How do you demonstrate respect and dignity?
Knowledge
Essential
- Knowledge of legislation relating to public and patient involvement and engagement
Experience
Essential
- Extensive experience of leadership and delivery at a senior operational level
- Experience of effective partnership working with internal and external Stakeholders
- Experience of working with patients and public to improve services
- Proven experience of developing and implementing quality strategies that deliver tangible benefits
- Proven record of developing and implementing patient experience strategies with demonstrable improvements
Skills
Essential
- Extensive change management skills
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
- Ability to work with long term planning timeframes whilst dealing with the immediacy of acute operational issues across multiple sites
Person Specification
Qualifications
Essential
- Masters level degree or substantial equivalent experience
- Registered Healthcare professional or extensive experience in leading improvements in patient experience
Values Based Question
Essential
- How do you demonstrate respect and dignity?
Knowledge
Essential
- Knowledge of legislation relating to public and patient involvement and engagement
Experience
Essential
- Extensive experience of leadership and delivery at a senior operational level
- Experience of effective partnership working with internal and external Stakeholders
- Experience of working with patients and public to improve services
- Proven experience of developing and implementing quality strategies that deliver tangible benefits
- Proven record of developing and implementing patient experience strategies with demonstrable improvements
Skills
Essential
- Extensive change management skills
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
- Ability to work with long term planning timeframes whilst dealing with the immediacy of acute operational issues across multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
