Job summary
Associate Director of Patient Experience
Care Group: Corporate Nursing Reporting to The Chief Nursing & Quality Officer
Band: 8d
Salary: £78,192 - £90,387 per annum / pro rata
Interview Date: Week Commencing either 8th or 15th November 2021
We are recruiting for an Associate Director of Patient Experience who shares our ambition and vision to deliver theBest of Care by the Best Peopleand has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
Main duties of the job
The role will provide you the opportunity to work with a wide range of professionals and partners across the organisation and external partners. The post holder will play a key role in how the Trust listens and learns from the people of Medway, and support the PALS team in the daily management of concerns and listening to the experience of Medway residents.
Youll be proactive and positive; have a proven track record of quality improvement, display excellent communication skills, be passionate about making a difference to both patients and staff and be able to evidence involvement in high impact change and delivery of key outcomes.As a key member of the senior leadership and management team, youll contribute to the future strategic direction of the Hospital and will ensure that service needs and patient experience are met to the high standards
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.
To contribute to our exciting future and become part of our team, apply today.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment. Our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families.
The Trust is taking take positive action to ensure that we can recruit and retain people from under-represented groups to support the Trusts commitment to a diverse and inclusive workforce.
All staff at Medway comply the Trusts and the Kent and Medway Safeguarding Boards policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
The Associate Director of Patient Experience will play a key role in supporting the Trust with the delivery of the Patient Experience Strategy and a range of initiatives to improve patient experience.
In this role you will work closely with clinical teams, care groups and divisional leadership teams, corporate services and other key staff and stakeholders to develop our thinking and seek out ways to ensure delivery of improvements in patient experience and the quality of care to our patients and the community.
This role will be providing highly visible and inspiring nursing leadership throughout the Trust. Champion a professional and open culture which empowers nurses to deliver safe and compassionate practice and act as a role model for the values, behaviours and high professional standards expected.
You will need to be a confident, experienced senior leader with evidence of working across multiple areas and specialties and be able to inspire ideas, create momentum and deliver at pace across a range or diverse areas of work.
To be responsible for ensuring that the Trust has a robust professional regulatory framework in place for nursing, and that robust arrangements are in place to train and educate nurses in the delivery of high quality, user centred care.
To ensure the Trusts legal and statutory obligations are fulfilled in line with governance requirements and within the resources available
To identify and manage risks facing the Trust to ensure it remains financially and organisationally viable and delivers effective services.
To set, manage and review the objectives of the Trust in line with national, regional and local policies, strategies, requirements and targets.
You will act as a source of professional advice and expertise, developing and acting upon specialist knowledge on current trends in patient experience, service user involvement, quality improvement and organisational learning systems, keeping abreast of relevant legislation, policy changes.
Identify, adapt and bring examples of best national and international practice in patient and public experience from other NHS and non-NHS organisations; leading the successful implementation at Medway NHS Foundation Trust to deliver measurable improvements in the experience of our patients and their loved ones.
Job description
Job responsibilities
The Associate Director of Patient Experience will play a key role in supporting the Trust with the delivery of the Patient Experience Strategy and a range of initiatives to improve patient experience.
In this role you will work closely with clinical teams, care groups and divisional leadership teams, corporate services and other key staff and stakeholders to develop our thinking and seek out ways to ensure delivery of improvements in patient experience and the quality of care to our patients and the community.
This role will be providing highly visible and inspiring nursing leadership throughout the Trust. Champion a professional and open culture which empowers nurses to deliver safe and compassionate practice and act as a role model for the values, behaviours and high professional standards expected.
You will need to be a confident, experienced senior leader with evidence of working across multiple areas and specialties and be able to inspire ideas, create momentum and deliver at pace across a range or diverse areas of work.
To be responsible for ensuring that the Trust has a robust professional regulatory framework in place for nursing, and that robust arrangements are in place to train and educate nurses in the delivery of high quality, user centred care.
To ensure the Trusts legal and statutory obligations are fulfilled in line with governance requirements and within the resources available
To identify and manage risks facing the Trust to ensure it remains financially and organisationally viable and delivers effective services.
To set, manage and review the objectives of the Trust in line with national, regional and local policies, strategies, requirements and targets.
You will act as a source of professional advice and expertise, developing and acting upon specialist knowledge on current trends in patient experience, service user involvement, quality improvement and organisational learning systems, keeping abreast of relevant legislation, policy changes.
Identify, adapt and bring examples of best national and international practice in patient and public experience from other NHS and non-NHS organisations; leading the successful implementation at Medway NHS Foundation Trust to deliver measurable improvements in the experience of our patients and their loved ones.
Person Specification
Qualifications
Essential
- Masters level degree or substantial equivalent experience
- Registered Healthcare professional or extensive experience in leading improvements in patient experience
Values Based Question
Essential
- How do you demonstrate respect and dignity?
Knowledge
Essential
- Knowledge of legislation relating to public and patient involvement and engagement
Experience
Essential
- Extensive experience of leadership and delivery at a senior operational level
- Experience of effective partnership working with internal and external Stakeholders
- Experience of working with patients and public to improve services
- Proven experience of developing and implementing quality strategies that deliver tangible benefits
- Proven record of developing and implementing patient experience strategies with demonstrable improvements
Skills
Essential
- Extensive change management skills
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
- Ability to work with long term planning timeframes whilst dealing with the immediacy of acute operational issues across multiple sites
Person Specification
Qualifications
Essential
- Masters level degree or substantial equivalent experience
- Registered Healthcare professional or extensive experience in leading improvements in patient experience
Values Based Question
Essential
- How do you demonstrate respect and dignity?
Knowledge
Essential
- Knowledge of legislation relating to public and patient involvement and engagement
Experience
Essential
- Extensive experience of leadership and delivery at a senior operational level
- Experience of effective partnership working with internal and external Stakeholders
- Experience of working with patients and public to improve services
- Proven experience of developing and implementing quality strategies that deliver tangible benefits
- Proven record of developing and implementing patient experience strategies with demonstrable improvements
Skills
Essential
- Extensive change management skills
- Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution
- Ability to work with long term planning timeframes whilst dealing with the immediacy of acute operational issues across multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
