Job summary
PA to the Care Management Team
Division: Planned Care
Care Group: Surgical Services
Band: 4
Salary: £21,892 - £24,157 per annum/pro rata
Interview date: Thursday 7th October 2021
We are recruiting for a PAwho shares our ambition and vision to deliver theBest of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.
If you are someone who is practical, organised and engaging and would like to be part of a team that directly influences patient care we want to hear from you. This PA role is critical role to ensuring the Care Group has an efficient and effective governance and decision making process that allows us to monitor care standards and ultimately results in improvements to patient care.
Main duties of the job
The successful candidate will be an integral part of the leadership team, central to the co-ordination and running of the Care Group Clinical Governance and Performance Board meetings. Additionally they will be responsible for effecting a variety of other clinical and operational meetings and discussions relating to the quality and standards of care we are providing. Outside of the structure of board and other routine meetings, the role will be varied and interesting with daily problem solving challenges that can require anything from simple common sense solutions up to creative and innovative ones.
Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.
About us
Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved. Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.
Our Trust is a great choice for people who want to develop their career in an ambitious environment. Our employees are able to choose the coverage and supplemental benefits that best fit their needs and those of their families.
The Trust is taking take positive action to ensure that we can recruit and retain people from under-represented groups to support the Trusts commitment to a diverse and inclusive workforce.
All staff at Medway comply the Trusts and the Kent and Medway Safeguarding Boards policies on safeguarding children, young people and vulnerable adults.
Job description
Job responsibilities
To provide PA service to Perioperative & Critical Care management team in order to help ensure the smooth and efficient running of the programme
To be the first point of contact for visitors and telephone callers, providing callers with the information, advice and guidance to meet their needs. To ensure that all visitors and callers are handled in a manner that enhances the reputation of the programme
Within parameters agreed with the Perioperative & Critical Care management team, make judgements and take actions necessary to resolve enquiries, requests and issues raised by managers, staff, external organisations and members of the public
To ensure that the Perioperative & Critical Care management team is fully briefed on issues as they arise, determining the priority of the issue and, as necessary, obtaining and collating the information needed to enable the team/individuals to make an informed decision
To manage individuals diaries as necessary, making decisions on whether and when appointments are made, based on the issue, the needs of the caller and the workload priorities and commitments of the individual
Job description
Job responsibilities
To provide PA service to Perioperative & Critical Care management team in order to help ensure the smooth and efficient running of the programme
To be the first point of contact for visitors and telephone callers, providing callers with the information, advice and guidance to meet their needs. To ensure that all visitors and callers are handled in a manner that enhances the reputation of the programme
Within parameters agreed with the Perioperative & Critical Care management team, make judgements and take actions necessary to resolve enquiries, requests and issues raised by managers, staff, external organisations and members of the public
To ensure that the Perioperative & Critical Care management team is fully briefed on issues as they arise, determining the priority of the issue and, as necessary, obtaining and collating the information needed to enable the team/individuals to make an informed decision
To manage individuals diaries as necessary, making decisions on whether and when appointments are made, based on the issue, the needs of the caller and the workload priorities and commitments of the individual
Person Specification
Experience
Essential
- In depth experience of working as a senior secretary or personal assistant for a manager/clinician operating at a senior level within an organisation
- Experience of providing an effective customer service, including to customers who may be stressed, upset or angry
- Experience of appropriately dealing with confidential and sensitive information
Skills
Essential
- Ability to write /draft complex letters and simple written reports and proposals
- Ability to take and transcribe formal minutes
Qualifications
Essential
- Good general education level or equivalent knowledge and skills gained through any combination of alternative study, employment or voluntary work
- RSA II or above or equivalent skills
Knowledge
Essential
- Strong working knowledge of a wide range of administrative procedures gained through training and experience in administrative posts
- Dealing with people and difficult situations
- Advanced knowledge of MS Microsoft; Excel, Word Power Point gained through training and experience
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Person Specification
Experience
Essential
- In depth experience of working as a senior secretary or personal assistant for a manager/clinician operating at a senior level within an organisation
- Experience of providing an effective customer service, including to customers who may be stressed, upset or angry
- Experience of appropriately dealing with confidential and sensitive information
Skills
Essential
- Ability to write /draft complex letters and simple written reports and proposals
- Ability to take and transcribe formal minutes
Qualifications
Essential
- Good general education level or equivalent knowledge and skills gained through any combination of alternative study, employment or voluntary work
- RSA II or above or equivalent skills
Knowledge
Essential
- Strong working knowledge of a wide range of administrative procedures gained through training and experience in administrative posts
- Dealing with people and difficult situations
- Advanced knowledge of MS Microsoft; Excel, Word Power Point gained through training and experience
Values Based Question
Essential
- Give an example of a time where you have demonstrated a 'can do' attitude (including the situation you were in) and the outcome
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
