Job summary
Lincolnshire Partnership Foundation Trust is currently looking for a Systems Administrator to join our busy Informatics Department.
This role will give you the chance to be part of the team who, look after, develop and maintain the trusts' business critical clinical systems. Your role will include supporting front line services via the systems helpdesk, to ensure our systems are accurate. You will also troubleshoot and investigate issues, escalate where required and promote best practice of using our systems. In addition to creating new user accounts, ensuring people have the access they need and maintaining relationships with System Suppliers.
This is a varied role, with ever changing priorities therefore, you will need to be able to work under pressure at times, have strong communication skills and be a team player.
The ideal candidate will:
- be a competent problem solver who enjoys helping others
- be adaptable to changing demands
- have high levels of attention to detail
Relevant experience in a helpdesk role or experience of NHS clinical systems would be advantageous however, full training will be provided to the right candidate.
Main duties of the job
Set up, amend and de-register users of the systems subject to appropriate access control, reset passwords and assists with maintaining system reference files to ensure details and information is accurate.
Process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
Support users on how to undertake standard reports from Information Systems.
Resolving and logging system faults and errors
Provides first line telephone support for users, resolving and logging queries to System Supplier and LPFT internal helpdesk as appropriate
Maintaining high knowledge of administrative procedures and develop a specialist knowledge of Organisations Information Systems and feeding into updates of manuals and quick guides.
To support data migration activities in the event of the implementation of new information systems.
Monitor use of information systems by users and shadow and support users in initial stages of go-live.
To communicate to all system users any information in relation to Information System changes.
To provide support and administrative support to teams experiencing problems with Smartcard Access including Local Agent Role.
Assists with general administrative duties for the Systems Team
Supports the testing of System upgrades/changes on the Live/Test and Train databases
Maintains continuous development and mandatory training
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.
This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Job description
Job responsibilities
Assist the Systems team in the efficient management and operation of RiO Clinical System, CareXML (Stalis), e-Referrals system, BigHand, WebV system, IAPTus system, the Incident and Risk system Datix, Virtual Visits, Lincolnshire Shared Care Record, NHS Mail and some elements of SystmOne in addition to any other critical Digital System implemented by the Trust.
To process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
Have responsibility for supporting frontline services in their utilisation of electronic information systems across LPFT including any future electronic critical systems and to provide practical advice and demonstration to front line workers and administration staff. i.e. through System Shadowing.
Promote data quality within clinical and admin teams working within Lincolnshire Partnership NHS Foundation Trust.
Support users to follow the necessary changes in working processes.
Administer the Internal Systems Helpdesk, dealing and resolving problems and queries raised by ensuring that all logged calls are dealt with in an efficient and timely manner.
Required to use your own initiative when dealing with a wide range of people and situations and will work as part of the Systems team.
Job description
Job responsibilities
Assist the Systems team in the efficient management and operation of RiO Clinical System, CareXML (Stalis), e-Referrals system, BigHand, WebV system, IAPTus system, the Incident and Risk system Datix, Virtual Visits, Lincolnshire Shared Care Record, NHS Mail and some elements of SystmOne in addition to any other critical Digital System implemented by the Trust.
To process System Access Forms efficiently and effectively, ensuring that the workflow is updated in a timely manner.
Have responsibility for supporting frontline services in their utilisation of electronic information systems across LPFT including any future electronic critical systems and to provide practical advice and demonstration to front line workers and administration staff. i.e. through System Shadowing.
Promote data quality within clinical and admin teams working within Lincolnshire Partnership NHS Foundation Trust.
Support users to follow the necessary changes in working processes.
Administer the Internal Systems Helpdesk, dealing and resolving problems and queries raised by ensuring that all logged calls are dealt with in an efficient and timely manner.
Required to use your own initiative when dealing with a wide range of people and situations and will work as part of the Systems team.
Person Specification
Qualifications
Essential
- Good general education (4 GCSE or equivalent including Maths and English)
- Evidence of further training or equivalent experience in the use of IT
- E.C.D.L. or equivalent
- N.V.Q. Level 3 Business Administration or equivalent
Desirable
- Evidence of ongoing personal development
Experience
Essential
- Experience of working in an health or social care setting/administrative experience
- A working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- Knowledge of confidentiality, system security and Data Protection
- Advanced experience of Clinical Information systems
- Experience in offering advice and guidance to Clinical Staff.
Desirable
- Understanding/ experience of Datix System
- Experience of RiO
- Experience with Stalis
- Experience of IAPTus
- Experience of e-Referrals
- Experience of SystmOne
- Advanced knowledge of Clinical Information Systems
Skills
Essential
- Ability to travel independently across the county
- Ability to produce high quality work under pressure and to tight deadlines
- High levels of self motivation
- Willingness to be flexible in approach in accordance with organisational need
- Participate in identification and evaluation of opportunities of improvement in the service
- Ability to work effectively and build good working relationships with staff
- Ability to manage time effectively
- Able to recognise limits of self and identify training and development needs
- Ability to take instruction
Person Specification
Qualifications
Essential
- Good general education (4 GCSE or equivalent including Maths and English)
- Evidence of further training or equivalent experience in the use of IT
- E.C.D.L. or equivalent
- N.V.Q. Level 3 Business Administration or equivalent
Desirable
- Evidence of ongoing personal development
Experience
Essential
- Experience of working in an health or social care setting/administrative experience
- A working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- Knowledge of confidentiality, system security and Data Protection
- Advanced experience of Clinical Information systems
- Experience in offering advice and guidance to Clinical Staff.
Desirable
- Understanding/ experience of Datix System
- Experience of RiO
- Experience with Stalis
- Experience of IAPTus
- Experience of e-Referrals
- Experience of SystmOne
- Advanced knowledge of Clinical Information Systems
Skills
Essential
- Ability to travel independently across the county
- Ability to produce high quality work under pressure and to tight deadlines
- High levels of self motivation
- Willingness to be flexible in approach in accordance with organisational need
- Participate in identification and evaluation of opportunities of improvement in the service
- Ability to work effectively and build good working relationships with staff
- Ability to manage time effectively
- Able to recognise limits of self and identify training and development needs
- Ability to take instruction
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
