Job summary
This is an exciting opportunity to join an established IAPT service as an Admin Assistant for the Boston Lincolnshire Talking Therapy Team. We are looking for an organized, flexible, efficient team player to join our busy, supportive service.
The successful applicant will be based at Boston LTT, supporting service delivery, working Mon 9-5 and 1 late shift per week on a rota. Duties include reception cover, book patient's appointments, input data, other general office tasks. The service will provide regular supervision and training to support this.
You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times. We are currently offering hybrid work if appropriate and rostered by the supervisor and Team manager, ensuring that office cover is maintained as the priority.
LTT is a successful IAPT service that provides a stepped care model for the treatment of people with mild to moderate common mental health problems e.g., anxiety and depression in line with NICE guidelines.
For further information please contact Vanessa Randles Team Manager 07716 079016 vanessa.randles1@nhs.net
Main duties of the job
To provide a high standard of service to all colleagues resulting in safe and effective treatments for service users & their families/carers
Support the provision of a flexible 7-day-a-week service
Duties provided within defined time standards
Compliance with appropriate legislation and LPFT policies
Feedback from colleagues and other stakeholders
Compliance with CQC standards
Accurate and appropriate information is recorded appropriately using the Trust's information systems
Productivity targets are met
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
Gathering appropriate information from a variety of sources to input accurately onto a database.
Process referral on to the IAPTus system.
Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality
General administration duties including: answering phone, taking messages, dealing with enquiries, , photocopying, and assisting with the effective dissemination of information as appropriate. Typing and producing letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.
Collecting minimum data set information for patients prior to commencing treatment.
Assist in scheduling of appointments and diary management as appropriate using IAPTus to schedule assessment and treatment appointments.
Record all data using the appropriate information system or manually where this is required including data entry, word processing, scanning of documents for e-noting and storage.
Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.
Job description
Job responsibilities
Gathering appropriate information from a variety of sources to input accurately onto a database.
Process referral on to the IAPTus system.
Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality
General administration duties including: answering phone, taking messages, dealing with enquiries, , photocopying, and assisting with the effective dissemination of information as appropriate. Typing and producing letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.
Collecting minimum data set information for patients prior to commencing treatment.
Assist in scheduling of appointments and diary management as appropriate using IAPTus to schedule assessment and treatment appointments.
Record all data using the appropriate information system or manually where this is required including data entry, word processing, scanning of documents for e-noting and storage.
Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.
Person Specification
Skills
Essential
- Understands Code of Conduct in relation to Data Protection and Information Governance.
- Organise and plan straightforward activities relating to own workload on a day to day basis, some on going, adjusting own workload in response to prevailing circumstances
- Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database
- Excellent telephone manner
- Able to use own initiviate
- Able to communication with Service Users
- Resilience to difficult and sometimes potenially upset situations
Qualifications
Essential
- GCSE in English, grades A-C or level 2 Literacy or equivalent;
- NVQ level 2 Business and Administration or equivalent
- ECDL or equivalent including basic knowledge of all MS Office packages - including Microsoft Office calendar for diary management
- Typing/word processing or equivalent;
Experience
Essential
- Relevant experience of working in a general administrative background, preferably within an NHS setting;
Person Specification
Skills
Essential
- Understands Code of Conduct in relation to Data Protection and Information Governance.
- Organise and plan straightforward activities relating to own workload on a day to day basis, some on going, adjusting own workload in response to prevailing circumstances
- Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database
- Excellent telephone manner
- Able to use own initiviate
- Able to communication with Service Users
- Resilience to difficult and sometimes potenially upset situations
Qualifications
Essential
- GCSE in English, grades A-C or level 2 Literacy or equivalent;
- NVQ level 2 Business and Administration or equivalent
- ECDL or equivalent including basic knowledge of all MS Office packages - including Microsoft Office calendar for diary management
- Typing/word processing or equivalent;
Experience
Essential
- Relevant experience of working in a general administrative background, preferably within an NHS setting;
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Lincolnshire Partnership NHS Foundation Trust
Address
Harmony Suite, Archway Centre, Boston Business Park
Sleaford Road
Boston
PE21 8EG
Employer's website
https://www.lpft.nhs.uk/ (Opens in a new tab)
