Lincolnshire Partnership NHS Foundation Trust

Referral & Triage Administrator

This job is now closed

Job summary

BAND 3 Referral and Triage Administrator.

An exciting opportunity has arisen for a motivated and progressive candidate to join the Single Point of Access Team within LPFT. This is an administrative post like no other!

Main duties of the job

The Single Point of Access is the first point of contact for referrals into the Trust. Referrals come into the team in a variety of ways, including telephone, e-mail, letter or other electronic systems

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

274-10664-AI-A

Job locations

Sycamore Centre

Grantham

NG31 9DF

Job description

Job responsibilities

To be the first point of contact for all clinical referrals and follow ups into the Trust via telephone, e-mail , letter or other electronic systems.

Establish the nature of the contact and, under supervision, identify the appropriate assistance required by following the contact centre pathway algorithm.

Manage the referral by searching clinical records, checking details and demographics, amending and updating when required.

Under supervision, screen all referrals against the screening tool, identifying any immediate emergency response, signposting to the right service immediately.

To be competent in the use of the computer based Patient Record clinical systems where patient details are recorded.

Under supervision help determine the most appropriate service for the patient by analysing the information given by the patient/ carer, using judgement, knowledge and questioning skills.

If appropriate pass calls to the Senior nurse advising the caller of the possible delay.

Extract sufficient information to pass to the Senior Assistant Practitioner / clinical lead, to ensure that the appropriate service is accessed, referring or signposting on to a range of other specialist and third sector services if appropriate.

Liaise/engage with partnership agencies, multi-disciplinary teams and the wider community where appropriate when sign posting on to other agencies as advised by senior staff

Work closely with, support and provide information to service user families/carers, and wider community services that support the service-user care-pathway.

Contribute positively to the achievement of service targets and outcomes.

Support the provision of a flexible 7-day-a-week service.

Compliance with appropriate legislation and LPFT policies

Feedback from service users and families/ carers

Activities and interventions planned with service users

Feedback from colleagues and other stakeholders regarding collaborative work to support service user and their family/ carer

Compliance with CQC standards

Accurate and appropriate information is recorded within the service users clinical notes and/or using the Trusts clinical information systems

Active contribution to meeting productivity targets