Job summary
Patient Safety Administrator - Band 3
Department: Patient Safety Team
A fantastic opportunity has arisen for a self-motivated and dynamic individual to join our Patient Safety team as a Patient Safety Team Administrator.
The post requires a confident and autonomous person to provide an effective and dynamic administrative support function to the Patient Safety team. The successful candidate will:
- have good concentration skills and attention to detail to ensure robust processes are followed;
- be able to prioritise their workload to meet conflicting deadlines;
- be able to extract, collate and maintain data to support patient safety team processes;
- be able to produce information in a clear, dynamic and relevant format to inform services and Trust Board of important and significant issues;
- have excellent communications skills to liaise with colleagues across the Trust, external organisations and stakeholders;
- need excellent IT skills.
Closing date: 18/04/2024
For further details/informal discussion, please contact Sarah Jones sarahj.jones@nhs.net or tel: 07813 407053
Interviews will take place on Wednesday 24th April 2024, at The Point, Sleaford NG34 8GG
Main duties of the job
To provide an effective and dynamic administrative support function to the Patient Safety Team.
To provide an effective administrative function to the patient safety incident response framework (PSIRF) process.
To extract, collate, and maintain data and information to support quality and safety processes. This includes information regarding patient safety.
Provide and present information in a clear, dynamic and relevant format for reports which inform operational services and Trust Board of important and significant issues relating to patient safety.
Liaise with relevant services within the Trust regarding patient safety.
The post holder will be expected to act on their own initiative and provide cross cover/support for other administration roles within the team as necessary to facilitate effective service function
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
For full details of responsibilities please refer to the Job Description and Person Specification
To provide administrative support function to the Patient Safety Team.
To provide an efficient administration function to the serious incident process which will require the quality checking of reports, some containing distressing information.
To provide efficient diary management for the team and own workload management.
To provide an efficient administration function for arranging meetings for the team, and trust-wide were appropriate.
To provide an accurate quality checking function for written serious incident reports before they are progressed for approval and sign-off.
To maintain a monitoring function for the progression of serious incident reports to ensure deadlines are met.
To develop and produce accurate high quality data presentations and reports using computer software, in a format which is clear and relevant to the report required.
To produce accurate high-quality communications and correspondence, often of a distressing and emotional nature, letters, and other documents, many of which are none routine as required using audio/copying typing and word processing systems as required.
Act on requests made by senior members of staff at all levels, being able to identify and prioritise complex issues in a timely manner, ensuring deadlines are met.
Provide information which is relevant and accurate which contributes to effective management of patient safety.
Develop and maintain relevant data bases which organise data from the risk reporting system to produce monthly and quarterly reports regarding patient safety and learning from deaths.
Prepare draft documents and prepare response reports for approval and signature under minimum supervision on behalf of the Deputy Director of Nursing & Quality and the Head of Patient Safety & Learning.
Develop and maintain own workload, prioritising tasks under minimal supervision.
Receipt, collation, and provision of relevant information in response to complex information sharing requests under the Freedom of Information Act 2000 and GDPR.
Job description
Job responsibilities
For full details of responsibilities please refer to the Job Description and Person Specification
To provide administrative support function to the Patient Safety Team.
To provide an efficient administration function to the serious incident process which will require the quality checking of reports, some containing distressing information.
To provide efficient diary management for the team and own workload management.
To provide an efficient administration function for arranging meetings for the team, and trust-wide were appropriate.
To provide an accurate quality checking function for written serious incident reports before they are progressed for approval and sign-off.
To maintain a monitoring function for the progression of serious incident reports to ensure deadlines are met.
To develop and produce accurate high quality data presentations and reports using computer software, in a format which is clear and relevant to the report required.
To produce accurate high-quality communications and correspondence, often of a distressing and emotional nature, letters, and other documents, many of which are none routine as required using audio/copying typing and word processing systems as required.
Act on requests made by senior members of staff at all levels, being able to identify and prioritise complex issues in a timely manner, ensuring deadlines are met.
Provide information which is relevant and accurate which contributes to effective management of patient safety.
Develop and maintain relevant data bases which organise data from the risk reporting system to produce monthly and quarterly reports regarding patient safety and learning from deaths.
Prepare draft documents and prepare response reports for approval and signature under minimum supervision on behalf of the Deputy Director of Nursing & Quality and the Head of Patient Safety & Learning.
Develop and maintain own workload, prioritising tasks under minimal supervision.
Receipt, collation, and provision of relevant information in response to complex information sharing requests under the Freedom of Information Act 2000 and GDPR.
Person Specification
Skills
Essential
- IT skills - using software to present data
- Evidence of ability to respond quickly to changing priorities organising and prioritising own and team workload to meet deadlines
- Excellent organisational skills.
- Reliable and able to work under pressure meeting deadlines under own initiative.
- Filing/administrative and recording systems to a high standard
- Evidence of effective communication skills both written and oral
- Evidence of ability to manage own workload and act independently
- Evidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve patient problems
- Ability to build and maintain good working relationships within a team
Qualifications
Essential
- GCSE or equivalent in English grade A-C or grade 9-4 or level 2 Literacy
- RSA III word processing or equivalent
- ECDL or equivalent, including use of Microsoft Office and MS Publisher where appropriate
Desirable
- Experience of risk management software
Experience
Essential
- Significant and recent secretarial/administration experience in a healthcare setting
- Experience of setting up, developing and maintaining systems both manual and electronic
- Experience of working with computer systems, to include Microsoft Office, in a working environment
Desirable
- Knowledge of patient experience
Special Requirements
Essential
- To be able to travel to participate in meetings and training in other parts of the county.
Person Specification
Skills
Essential
- IT skills - using software to present data
- Evidence of ability to respond quickly to changing priorities organising and prioritising own and team workload to meet deadlines
- Excellent organisational skills.
- Reliable and able to work under pressure meeting deadlines under own initiative.
- Filing/administrative and recording systems to a high standard
- Evidence of effective communication skills both written and oral
- Evidence of ability to manage own workload and act independently
- Evidence of ability to exercise judgement when dealing with patient queries and to analyse and resolve patient problems
- Ability to build and maintain good working relationships within a team
Qualifications
Essential
- GCSE or equivalent in English grade A-C or grade 9-4 or level 2 Literacy
- RSA III word processing or equivalent
- ECDL or equivalent, including use of Microsoft Office and MS Publisher where appropriate
Desirable
- Experience of risk management software
Experience
Essential
- Significant and recent secretarial/administration experience in a healthcare setting
- Experience of setting up, developing and maintaining systems both manual and electronic
- Experience of working with computer systems, to include Microsoft Office, in a working environment
Desirable
- Knowledge of patient experience
Special Requirements
Essential
- To be able to travel to participate in meetings and training in other parts of the county.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
