Lincolnshire Partnership NHS Foundation Trust

Administrative Assistant

Information:

This job is now closed

Job summary

This is an exciting opportunity to join an established IAPT service as an Administrative Assistant for the Louth LTT Team. We are looking for an organised, flexible, efficient team player to join our busy mental health talking therapies service.

The successful applicant will be based at Windsor House, Louth, supporting service delivery, working Mon- Friday. Duties include reception cover, booking patient's appointments, inputting data, and other general office tasks. The service will provide regular supervision and training to support this.

You will require excellent communication, organisational and IT skills as well as having an exemplary telephone manner, with the initiative to work on your own at times.

Lincolnshire Talking Therapies is a successful IAPT service that provides a stepped care model for the treatment of people with mild to moderate common mental health problems including anxiety and depression in line with NICE guidelines.

For further information please contact Pamela Dennis, Team Manager, Louth LTT via email at Pamela.dennis2@nhs.net

CLOSING DATE: 24.03.2024

INTERVIEWS DATE: 10.04.2024

Go to http://www.jobs.nhs.uk and TYPE IN THE JOB REFERENCE NUMBER you wish to apply for

Main duties of the job

To provide a high standard of service to all colleagues resulting in safe and effective treatments for service users & their families/carers

Support the provision of a flexible 7-day-a-week service

Duties provided within defined time standards

Compliance with appropriate legislation and LPFT policies

Feedback from colleagues and other stakeholders

Compliance with CQC standards

Accurate and appropriate information is recorded appropriately using the Trust's information systems

Productivity targets are met

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.

Details

Date posted

06 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

274-10584-AC-A

Job locations

Windsor House

Windsor Road

Louth

LN11 0LF


Job description

Job responsibilities

Gathering appropriate information from a variety of sources to input accurately onto a database.

Process referral on to the IAPTus system.

Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality

General administration duties including:answering phone, taking messages, dealing with enquiries, , photocopying, and assisting with the effective dissemination of information as appropriate. Typing and producing letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.

Collecting minimum data set information for patients prior to commencing treatment.

Assist in scheduling of appointments and diary management as appropriate using IAPTus to schedule assessment and treatment appointments.

Record all data using the appropriate information system or manually where this is required including data entry, word processing, scanning of documents for e-noting and storage.

Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.

Job description

Job responsibilities

Gathering appropriate information from a variety of sources to input accurately onto a database.

Process referral on to the IAPTus system.

Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality

General administration duties including:answering phone, taking messages, dealing with enquiries, , photocopying, and assisting with the effective dissemination of information as appropriate. Typing and producing letters, reports, faxes and e-mails to an accepted standard of quality and accuracy as required.

Collecting minimum data set information for patients prior to commencing treatment.

Assist in scheduling of appointments and diary management as appropriate using IAPTus to schedule assessment and treatment appointments.

Record all data using the appropriate information system or manually where this is required including data entry, word processing, scanning of documents for e-noting and storage.

Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.

Person Specification

Experience

Essential

  • Relevant experience of working in a general administrative background, preferably within an NHS setting

Qualifications

Essential

  • GCSE in English, grades A-C or 9-4 or level 2 Literacy or equivalent
  • ECDL or equivalent including basic knowledge of all MS Office packages - including Microsoft Office calendar for diary management
  • NVQ level 2 Business and Administration or equivalent
  • I typing/word processing or equivalent

Skills

Essential

  • Understands Code of Conduct in relation to Data Protection and Information Governance
  • Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database
Person Specification

Experience

Essential

  • Relevant experience of working in a general administrative background, preferably within an NHS setting

Qualifications

Essential

  • GCSE in English, grades A-C or 9-4 or level 2 Literacy or equivalent
  • ECDL or equivalent including basic knowledge of all MS Office packages - including Microsoft Office calendar for diary management
  • NVQ level 2 Business and Administration or equivalent
  • I typing/word processing or equivalent

Skills

Essential

  • Understands Code of Conduct in relation to Data Protection and Information Governance
  • Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lincolnshire Partnership NHS Foundation Trust

Address

Windsor House

Windsor Road

Louth

LN11 0LF


Employer's website

https://www.lpft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lincolnshire Partnership NHS Foundation Trust

Address

Windsor House

Windsor Road

Louth

LN11 0LF


Employer's website

https://www.lpft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Team Manager

Pamela Dennis

Pamela.dennis2@nhs.net

07583031501

Details

Date posted

06 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

274-10584-AC-A

Job locations

Windsor House

Windsor Road

Louth

LN11 0LF


Supporting documents

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