Job summary
We have an exciting opportunity within the Digital and Data Services Team at LPFT for a Digital and Data Team Administrator. This is an ideal position for those wanting to learn all about Digital and Data Services at such an important time. The post holder will support the wider team in all aspects of Informatics and gain exposure to the whole digital agenda. It would be an ideal position to build a career on.
We are looking for a self-starter who enjoys a challenge with a passion to learn about Digital and Data Services. You will be flexible and approachable with excellent Microsoft Office skills. We work in a fast-paced environment, so flexibility and adaptability are key skills. Working in the NHS and project experience is also desirable but not essential.
Lincolnshire Partnership Foundation Trust promotes flexible working options on all appropriate positions and our managers welcome these discussions during the recruitment process.
Successful candidates will be shortlisted based upon how they meet the essential and desirable criteria set out in the Person Specification. Applicants should highlight how they meet the criteria through their employment history, qualifications and within their supporting information.
For more information on what the team does and what this role entails please review the JD and call to speak to Ian Baldam on 07790 813355
Main duties of the job
To provide general admin and IT support to the Digital and Data Services team with a focus on admin support, Information Governance, Business Intelligence, Training, Clinical systems and projects .
To provide a comprehensive efficient and effective administrative support service for senior managers, project managers and the wider Digital and Data service.
To liaise with other departments and external agencies on behalf of the Team.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.Visitbeinlincolnshire.comto find out more.
Job description
Job responsibilities
To support the wider Digital and Data Services team in all areas of service delivery, including supporting staff absences and during times of peak demand.
To deal with incoming calls, emails and queries ensuring effective communication takes place with managers and staff within and external to the organisation on behalf of the manager and the team.
With support from the wider team, manage the Trusts print/scan/copy estate and assets.
To be able to exercise discretion whilst dealing with matters of a confidential nature, ensuring that confidential information is secured at all times.
Support the leavers process across the Trust to ensure that IT equipment is managed and appropriately accounted for.
Support manage and facilitate Freedom of Information requests relating to ICT and Informatics.
To be able to illustrate excellent communication skills with colleagues, managers and outside agencies in a pleasant and courteous manner at all times.
To ensure that correspondence, reports and general typing is prepared efficiently and effectively, maintaining high standards of data quality and a professional image for the service.
To process purchase orders and other invoice duties in relation to IT equipment and contracts.
To undertake secretarial duties such as filing, photocopying and diary management for the Deputy Director of Informatics and other team members..
To elevate any issues for the attention of the Heads of Digital and Data Services or the Deputy Director of Digital and Data Services.
Create user guides and help files for various systems across the Trust.
To support the Digital and Data service at meetings through organising the meeting dates, venues, preparing agendas and taking and distributing minutes and associated papers.
To undertake the archiving function for the team to ensure that information is managed in a timely way and not retained for longer than is required, but that it can be accessed when needed.
To ensure the proper functioning, maintenance and fault reporting of central equipment used by the team.
To maintain team asset registers.
To maintain the teams SharePoint site and any shared electronic databases.
To deal with queries from members of staff within the organisation in a timely and efficient manner.
To participate in training events as appropriate to the role
Job description
Job responsibilities
To support the wider Digital and Data Services team in all areas of service delivery, including supporting staff absences and during times of peak demand.
To deal with incoming calls, emails and queries ensuring effective communication takes place with managers and staff within and external to the organisation on behalf of the manager and the team.
With support from the wider team, manage the Trusts print/scan/copy estate and assets.
To be able to exercise discretion whilst dealing with matters of a confidential nature, ensuring that confidential information is secured at all times.
Support the leavers process across the Trust to ensure that IT equipment is managed and appropriately accounted for.
Support manage and facilitate Freedom of Information requests relating to ICT and Informatics.
To be able to illustrate excellent communication skills with colleagues, managers and outside agencies in a pleasant and courteous manner at all times.
To ensure that correspondence, reports and general typing is prepared efficiently and effectively, maintaining high standards of data quality and a professional image for the service.
To process purchase orders and other invoice duties in relation to IT equipment and contracts.
To undertake secretarial duties such as filing, photocopying and diary management for the Deputy Director of Informatics and other team members..
To elevate any issues for the attention of the Heads of Digital and Data Services or the Deputy Director of Digital and Data Services.
Create user guides and help files for various systems across the Trust.
To support the Digital and Data service at meetings through organising the meeting dates, venues, preparing agendas and taking and distributing minutes and associated papers.
To undertake the archiving function for the team to ensure that information is managed in a timely way and not retained for longer than is required, but that it can be accessed when needed.
To ensure the proper functioning, maintenance and fault reporting of central equipment used by the team.
To maintain team asset registers.
To maintain the teams SharePoint site and any shared electronic databases.
To deal with queries from members of staff within the organisation in a timely and efficient manner.
To participate in training events as appropriate to the role
Person Specification
Qualifications
Essential
- Good general education (4 GCSE or equivalent including Maths and English)
- N.V.Q. Level 4 Business Administration or equivalent
- Evidence of training or equivalent experience in the use of IT/Systems
Experience
Essential
- A working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- Knowledge of confidentiality, system security and Data Protection
- Experience in offering advice and guidance to system users
- Evidence of teaching/training others
Desirable
- Experience of working in an health or social care setting/administrative experience
- Experience working in system administration or helpdesk support
Skills
Essential
- Good at identifying new process or smarter ways of working
- Provide high levels of customer service to system users
- Can work well under pressure and re-prioritise work with conflicting deadlines
- Innovative & forward thinking
- Excellent Organisational skills
- Excellent communication and interpersonal skills with staff at all levels
- Ability to communicate verbally and in writing in a clear, concise and effective manner
- Knowledge and experience of Microsoft office applications
- Able to understand the problem and to problem solve in a logical manner
- Ability to work on own initiative and autonomously, and as part of a team
- Good level of literacy and numeracy skills
- Ability to manage competing demands and prioritise own workload and workload of direct reports.
- Ability to present work accurately and of good quality with good attention to detail
- Able to present information in a variety of different ways depending on type of audience
- Able to action plan areas requiring improvement and follow this through
- Excellent administration and organisational skills
Special Requirements
Essential
- Ability to produce high quality work under pressure and to tight deadlines
- High levels of self-motivation and ability to take instruction
- Willingness to be flexible in approach in accordance with organisational need
- Participate in identification and evaluation of opportunities of improvement in the service
Person Specification
Qualifications
Essential
- Good general education (4 GCSE or equivalent including Maths and English)
- N.V.Q. Level 4 Business Administration or equivalent
- Evidence of training or equivalent experience in the use of IT/Systems
Experience
Essential
- A working knowledge of the principles of Data Standards and an understanding of the term Data Quality
- Knowledge of confidentiality, system security and Data Protection
- Experience in offering advice and guidance to system users
- Evidence of teaching/training others
Desirable
- Experience of working in an health or social care setting/administrative experience
- Experience working in system administration or helpdesk support
Skills
Essential
- Good at identifying new process or smarter ways of working
- Provide high levels of customer service to system users
- Can work well under pressure and re-prioritise work with conflicting deadlines
- Innovative & forward thinking
- Excellent Organisational skills
- Excellent communication and interpersonal skills with staff at all levels
- Ability to communicate verbally and in writing in a clear, concise and effective manner
- Knowledge and experience of Microsoft office applications
- Able to understand the problem and to problem solve in a logical manner
- Ability to work on own initiative and autonomously, and as part of a team
- Good level of literacy and numeracy skills
- Ability to manage competing demands and prioritise own workload and workload of direct reports.
- Ability to present work accurately and of good quality with good attention to detail
- Able to present information in a variety of different ways depending on type of audience
- Able to action plan areas requiring improvement and follow this through
- Excellent administration and organisational skills
Special Requirements
Essential
- Ability to produce high quality work under pressure and to tight deadlines
- High levels of self-motivation and ability to take instruction
- Willingness to be flexible in approach in accordance with organisational need
- Participate in identification and evaluation of opportunities of improvement in the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
