Job summary
An exciting opportunity has arisen for a Systems Training Lead to join the Digital Systems Team within the Informatics Service. We are looking for an enthusiastic and highly motivated individual with exceptional written and communication skills to lead the development of effective learning solutions to support EPR & IT Digital training of the Trust workforce and work with stakeholders to identify training needs and deliver efficient high-quality solutions.
The post holder will be responsible for the day to day management of the Systems Training Officers, demonstrate excellent interpersonal skills, work effectively within a team with the confidence to influence and make informed decisions. You will have demonstrable experience of managing staff and delivering EPR & IT Digital training, formal report writing and presenting information at a senior level.
The post requires someone who has a flexible approach and is willing to work across a range of clinical and non clinical staff across the Trust, with stakeholders and external organisations on their own initiative but with support and guidance from senior members as required.
If you have a keen interest and passion for this post then please submit your application. Should you have any questions then please contact Tina Simpson - Team Co-ordinator Projects & Training tina.simpson@nhs.net
Main duties of the job
To line manage, provide supervision and appraisals, coaching, mentoring and take responsibility for the System Training Officers assigned to the postholder
Managing provision of the Digital Systems training across the organisation
Responsible and agree sign off of any end user training courses developed for e-learning and videos ensuring that what is created is reflecting what is delivered
Responsible for the delivery of systems training for various types of system software applications used by the Trust, via digital or classroom based teaching and individual support training for staff across the organisation
To ensure that learner feedback on the training delivered by the team is collated and acted upon as necessary
To lead on the development of new training packages and when the Trust procures new systems that require training, or makes significant changes to the use of existing systems through upgrades and releases
To present Board papers and reports to all levels of the organisation
Manage the production of a digital focus, classroom style training and annual mandated refresher training
Attend Train the Trainer courses as appropriate and support the necessary changes during significant upgrades/rollout/user acceptance testing in particular with the more advanced or complex features of the system
Work with the Trust service leads, project leads, and senior system users to support process map changes, needed to deliver the benefits and desired outcome and any impact
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.
This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Job description
Job responsibilities
Managing provision of the Digital Systems training across the organisation
Provide local expert knowledge on the training functionality across the portfolio of systems managed by the Informatics team in order to achieve the internal process changes required to meet the Trusts business and service objectives.
Engage with Operational Services to design and plan training, considering their needs and effective management of clinical and admin staff time
Line manage, provide supervision and appraisals, coaching, mentoring, motivating and take responsibility for the System Training Officers assigned to the postholder
Prioritising, planning and managing team workload, adapting plans and priorities to changes in a fast paced environment
Lead on training workstreams and training projects, working with other leads to build plans and deliver training
Job description
Job responsibilities
Managing provision of the Digital Systems training across the organisation
Provide local expert knowledge on the training functionality across the portfolio of systems managed by the Informatics team in order to achieve the internal process changes required to meet the Trusts business and service objectives.
Engage with Operational Services to design and plan training, considering their needs and effective management of clinical and admin staff time
Line manage, provide supervision and appraisals, coaching, mentoring, motivating and take responsibility for the System Training Officers assigned to the postholder
Prioritising, planning and managing team workload, adapting plans and priorities to changes in a fast paced environment
Lead on training workstreams and training projects, working with other leads to build plans and deliver training
Person Specification
Qualifications
Essential
- The postholder will hold a management qualification or be able to demonstrate equivalent experience
- Advanced recognised Certificate in Education and Training or degree qualification
Experience
Essential
- Has expert knowledge of the majority of the core Clinical IT Systems used within the Trust.
- E-learning development experience and advanced level of literacy using a range of digital applications
- Expert knowledge designing training materials and delivering a range of training methods within an IT training environment
- Experience using a Digital Learning Solution system
- Experience of 'one to one' and Group training delivery.
- Able to manage and maintain the provision of a support service to end customers.
- Design, perform and analyse assessment and evaluation of training survey feedback
- Ability to manage and coordinate the creation of new training material, courses and rotas based on sound analysis of training needs and evaluation.
- Experience of report creation (e.g Training Needs Analysis, deployment training reports to monitor predicted trained go live numbers)
- Ability to create/maintain e-learning training materials (e-learning portal info, videos, etc)
- Experience of managing access profiles.
- Has in depth experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems.
- Knowledge of ICT related policies, knowledge of Data Protection Act, GDPR & Information Governance
Desirable
- Experience of delivering training, Digital MS Teams, classroom, 1:1 etc
- Experience of staff management including development and recruitment.
- Experience of teaching Systems
- Understanding of NHS healthcare, clinical and business functions across the Trust
Skills
Essential
- Excellent ICT skills
- Experience of using new technology to improve performance
- Good analytical skills to determine the key issues that require consideration. This will require judgement gained through considerable experience
- Ability to work within current working procedures and policies and propose any necessary changes
- Self awareness resulting in consistency in performance for self and team
- Excellent planning and organisational skills to deliver on the required outcomes
- Sound persuasive skills allied to a determination to achieve set goals
- Good customer and interpersonal skills
- Self-motivated and able to motivate others
- Proactive with drive and enthusiasm
- Ability to work autonomously using own initiative to make decisions and seek managers guidance where necessary
- Good command of training tools and excellent documentation skills
- Excellent written and verbal skills
- Able to manage, lead and motivate others, setting objectives and monitoring performance of a team of staff
- Ability to produce high quality work under pressure and to tight deadlines
- Commitment, flexibility, ability to meet deadlines
- Ability to travel to all Trust bases countywide
Desirable
- Ability to build and present reports in a variety of formats to meet the needs of different levels of the organisation
Person Specification
Qualifications
Essential
- The postholder will hold a management qualification or be able to demonstrate equivalent experience
- Advanced recognised Certificate in Education and Training or degree qualification
Experience
Essential
- Has expert knowledge of the majority of the core Clinical IT Systems used within the Trust.
- E-learning development experience and advanced level of literacy using a range of digital applications
- Expert knowledge designing training materials and delivering a range of training methods within an IT training environment
- Experience using a Digital Learning Solution system
- Experience of 'one to one' and Group training delivery.
- Able to manage and maintain the provision of a support service to end customers.
- Design, perform and analyse assessment and evaluation of training survey feedback
- Ability to manage and coordinate the creation of new training material, courses and rotas based on sound analysis of training needs and evaluation.
- Experience of report creation (e.g Training Needs Analysis, deployment training reports to monitor predicted trained go live numbers)
- Ability to create/maintain e-learning training materials (e-learning portal info, videos, etc)
- Experience of managing access profiles.
- Has in depth experience of working with teams and individuals from both technical and non-technical backgrounds to solve IT problems.
- Knowledge of ICT related policies, knowledge of Data Protection Act, GDPR & Information Governance
Desirable
- Experience of delivering training, Digital MS Teams, classroom, 1:1 etc
- Experience of staff management including development and recruitment.
- Experience of teaching Systems
- Understanding of NHS healthcare, clinical and business functions across the Trust
Skills
Essential
- Excellent ICT skills
- Experience of using new technology to improve performance
- Good analytical skills to determine the key issues that require consideration. This will require judgement gained through considerable experience
- Ability to work within current working procedures and policies and propose any necessary changes
- Self awareness resulting in consistency in performance for self and team
- Excellent planning and organisational skills to deliver on the required outcomes
- Sound persuasive skills allied to a determination to achieve set goals
- Good customer and interpersonal skills
- Self-motivated and able to motivate others
- Proactive with drive and enthusiasm
- Ability to work autonomously using own initiative to make decisions and seek managers guidance where necessary
- Good command of training tools and excellent documentation skills
- Excellent written and verbal skills
- Able to manage, lead and motivate others, setting objectives and monitoring performance of a team of staff
- Ability to produce high quality work under pressure and to tight deadlines
- Commitment, flexibility, ability to meet deadlines
- Ability to travel to all Trust bases countywide
Desirable
- Ability to build and present reports in a variety of formats to meet the needs of different levels of the organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
