Job summary
An exciting opportunity has arisen within the Older People and Frailty Division in Lincolnshire Partnership Foundation Trust for a forward thinking, innovative and motivated Quality Assurance and Improvement Lead. As part of the Divisional Triumvirate, The successful post holder will be a senior member of the Divisional Trimvirate, supporting and work to and with the Associate Director of Operations and Clinical Director to lead on patient safety, patient experience and clinical effectiveness across all service lines within the Division.
These include the core services of countywide inpatient, Home Treatment and Community services pathways for both complex Older Peoples Mental Health and dementia (all age). The Division also houses specialist psychology services of psycho-oncology/chronic fatigue syndrome and neuropsychology.
We are looking for a candidate who is:
> passionate about the progression, development and delivery of care for people experiencing dementia and for older people with complex mental health needs
> a clinical leader with a passion for quality and improvement, with experience in managing and supporting services through change and improvement
> a compassionate, caring, experienced and self-motivated person, holding a relevant professional registration from a health or social care background, who prides themselves in values driven leadership and care
> a person focused and driven by the ambition to make a positive difference to the people we serve
Main duties of the job
Amongst its broader senior management responsibilities, the post holder will lead the quality improvement agenda for the Older People and Frailty Division and ensure there is a provision of effective and safe care for service users, carers and staff.
The post holder will oversee the programme of engagement and experience for the Older People and Frailty Division, holding responsibility in the senior management team for people and participation plans and improving experience.
The post holder will provide assurance to the Associate Director that the Division is delivering high quality services against the set quality standards and outcome measures and will hold responsibility for embedding a continuous quality improvement approach across the service lines within the division.
If you are looking for a new, challenging, whilst rewarding, senior role in a forward-thinking organisation and Division, please consider joining us.
For further information or to discuss this position please contact either steven.roberts16@nhs.net Associate Director of Operations or Paulajelly@nhs.net Asscoiate Director of Operations.
About us
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.
You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this!
We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.
This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Job description
Job responsibilities
The successful post holder will be responsible for, leading on patient safety, experience and quality improvement, including:-
Leading Continuous Quality Improvement initiatives within the Division and identify innovation and opportunity across the workforce
Lead on the implementation, coordination and monitoring of the divisional CQUINs providing updates and progress and exceptions against them
Lead on the incident review process including coordination of serious incident response; from establishing the investigation team through to the lessons learnt process within the division ensuring identified areas for improved practice are embedded and shared with wider services.
Respond proactively to complaints and concerns raised across the Division supporting the leadership team to implement required service improvements to improve patient experience
Work closely with the Divisional Management Team to ensure that quality and improvement is integral to everything we do
To develop and produce reports that both inform and assure the senior divisional team and the Trust Board of the improvements we have made against set quality standards and measures
Working closely with the Quality and Patient Safety Team
To ensure the Division is ready and complying with external regulation
To identify and lead on Divisonal quality priorities
With the Associate Director of Operations to lead on the Divisions risk register
Job description
Job responsibilities
The successful post holder will be responsible for, leading on patient safety, experience and quality improvement, including:-
Leading Continuous Quality Improvement initiatives within the Division and identify innovation and opportunity across the workforce
Lead on the implementation, coordination and monitoring of the divisional CQUINs providing updates and progress and exceptions against them
Lead on the incident review process including coordination of serious incident response; from establishing the investigation team through to the lessons learnt process within the division ensuring identified areas for improved practice are embedded and shared with wider services.
Respond proactively to complaints and concerns raised across the Division supporting the leadership team to implement required service improvements to improve patient experience
Work closely with the Divisional Management Team to ensure that quality and improvement is integral to everything we do
To develop and produce reports that both inform and assure the senior divisional team and the Trust Board of the improvements we have made against set quality standards and measures
Working closely with the Quality and Patient Safety Team
To ensure the Division is ready and complying with external regulation
To identify and lead on Divisonal quality priorities
With the Associate Director of Operations to lead on the Divisions risk register
Person Specification
Qualifications
Essential
- Educated to Masters Degree level (or equivalent experience)
- Clinical qualification and professional credibility.
Experience
Essential
- Experienced health services manager or clinician with evidence of working at a senior level in a complex organisation.
- Experience at Senior Level (Band 7 or above) in a Mental Health or Learning Disabilities setting
- Experience of project management, and delivering complex projects. Detailed knowledge of the quality agenda
Skills
Essential
- Well-developed interpersonal and facilitation skills, with the ability to gain and sustain credibility with senior management and clinicians.
- Good working knowledge of Microsoft word, excel, PowerPoint
- Experience of service improvements/managing change
- Excellent knowledge of how the quality agenda can contribute to business development.
- Ability to deal with complex and sensitive information.
- Research skills to allow data collection and analysis
- Ability to use outcomes from complaints, incidents, audit or claims in order to improve clinical quality
- Ability to produce effective reports to deadline.
- Experience of effective dissemination of information; written and verbally.
- Previous experience of formal presentations and training to multi-professional groups
- Ability to work effectively with a wide range of stakeholders
- Clear understanding of other disciplines roles and expectations
- A commitment to collaborative service user involvement at all levels of service development and evaluation; training and education and practice development.
- Capacity to analyse complex data from a variety of sources as part of an assessment and planning process.
- Excellent time management and organisational skills in the face of sometimes unpredictable situations
- Competent in promoting and embedding changes to others' practice
- Able to work independently, be flexible and adaptable in approach.
- High degree of personal integrity
- Able to work under pressure and to tight deadlines.
Special Requirements
Essential
- Ability to travel across the county independently without the use of public transport
Person Specification
Qualifications
Essential
- Educated to Masters Degree level (or equivalent experience)
- Clinical qualification and professional credibility.
Experience
Essential
- Experienced health services manager or clinician with evidence of working at a senior level in a complex organisation.
- Experience at Senior Level (Band 7 or above) in a Mental Health or Learning Disabilities setting
- Experience of project management, and delivering complex projects. Detailed knowledge of the quality agenda
Skills
Essential
- Well-developed interpersonal and facilitation skills, with the ability to gain and sustain credibility with senior management and clinicians.
- Good working knowledge of Microsoft word, excel, PowerPoint
- Experience of service improvements/managing change
- Excellent knowledge of how the quality agenda can contribute to business development.
- Ability to deal with complex and sensitive information.
- Research skills to allow data collection and analysis
- Ability to use outcomes from complaints, incidents, audit or claims in order to improve clinical quality
- Ability to produce effective reports to deadline.
- Experience of effective dissemination of information; written and verbally.
- Previous experience of formal presentations and training to multi-professional groups
- Ability to work effectively with a wide range of stakeholders
- Clear understanding of other disciplines roles and expectations
- A commitment to collaborative service user involvement at all levels of service development and evaluation; training and education and practice development.
- Capacity to analyse complex data from a variety of sources as part of an assessment and planning process.
- Excellent time management and organisational skills in the face of sometimes unpredictable situations
- Competent in promoting and embedding changes to others' practice
- Able to work independently, be flexible and adaptable in approach.
- High degree of personal integrity
- Able to work under pressure and to tight deadlines.
Special Requirements
Essential
- Ability to travel across the county independently without the use of public transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
