Job summary
Please note, we are unable to provide sponsorship for this role.
At Moorfields Eye Hospital we are passionate about developing our people. Our Learning & Development (L&D) team plays a vital role in ensuring our workforce is skilled, knowledgeable, and empowered to deliver outstanding patient care.
We are looking for a motivated and proactive Learning & Development Officer to join our team and help us deliver high-quality learning experiences across the organisation.
Main duties of the job
As a key member of the L&D team, you will be the first point of contact for staff and stakeholders, providing friendly, professional support across our learning and development services. You will play an important role in coordinating training, onboarding, induction, study leave and the efficient use of our learning management system (LMS) Insight.
This is a great opportunity for someone with strong administrative skills, a passion for people development, and an interest in digital learning systems. You will work closely with the L&D Advisors to ensure that high-quality learning opportunities are delivered seamlessly and efficiently.
About us
What's in it for You?
At Moorfields, we invest in you--your growth, your wellbeing, your future.You'll join a flexible, supportive organisation offering:
o Competitive salary (including high-cost area supplement)o Membership of the NHS Pension Schemeo 24/7 independent counselling supporto Career-long learning and development opportunitieso Excellent transport connectionso Access to NHS and Blue Light discount schemeso Free Pilates classeso Full support and training to develop your skills
And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.
Job description
Job responsibilities
Learning & Development Support
- Coordination of course bookings and maintain learning records on our LMS (Insight)
- Troubleshoot LMS issues and act as a system 'super user'
- Provide administrative support for virtual and in-person training events including logistics, materials and equipment
- Produce and distribute certificates and maintain accurate training records
Onboarding & Induction Coordination
- Support delivery of trust-wide induction programmes for all new starters
- Schedule induction dates, coordinate speakers and ensure all logistics are in place
- Act as the main point of contact during induction sessions
- Monitor attendance and follow-up non-attendees
- Help review and develop induction content
Study Leave, Medical & Honorary Staff
- Administer study leave applications, expenses and approval processes
- Support the Study Leave Committee with meetings, agendas and minutes
- Maintain appraisal and compliance records
General Administration & Customer Service
- Provide day-to-day administrative support to the L&D team
- Respond to queries via phone, email and the L&D helpdesk
- Provide 'front of house' support during training events
- Produce reports, and support internal communications relating to learning activities
About You
We are looking for someone who is:
- Committed to excellent customer service
- Highly organised with strong attention to detail
- Proactive, solution-focused and enthusiastic about improving processes
- Comfortable using digital systems, especially learning management systems
- Able to work both independently and collaboratively
- Driven by Moorfields Values: Excellence, Equity and Kindness
Job description
Job responsibilities
Learning & Development Support
- Coordination of course bookings and maintain learning records on our LMS (Insight)
- Troubleshoot LMS issues and act as a system 'super user'
- Provide administrative support for virtual and in-person training events including logistics, materials and equipment
- Produce and distribute certificates and maintain accurate training records
Onboarding & Induction Coordination
- Support delivery of trust-wide induction programmes for all new starters
- Schedule induction dates, coordinate speakers and ensure all logistics are in place
- Act as the main point of contact during induction sessions
- Monitor attendance and follow-up non-attendees
- Help review and develop induction content
Study Leave, Medical & Honorary Staff
- Administer study leave applications, expenses and approval processes
- Support the Study Leave Committee with meetings, agendas and minutes
- Maintain appraisal and compliance records
General Administration & Customer Service
- Provide day-to-day administrative support to the L&D team
- Respond to queries via phone, email and the L&D helpdesk
- Provide 'front of house' support during training events
- Produce reports, and support internal communications relating to learning activities
About You
We are looking for someone who is:
- Committed to excellent customer service
- Highly organised with strong attention to detail
- Proactive, solution-focused and enthusiastic about improving processes
- Comfortable using digital systems, especially learning management systems
- Able to work both independently and collaboratively
- Driven by Moorfields Values: Excellence, Equity and Kindness
Person Specification
Education/Qualifications
Essential
- GCSEs (or equivalent) including English and Maths
Experience
Essential
- Experience of working in an administrative role
- Experience of using learning management systems e.g. OLM, Totara, Kallidus
- Experience of coordinating training and events
- Experience of producing training compliance reports
Desirable
- Experience of onboarding or induction processes
- Experience of working in a healthcare or public sector environment
Skills and Knowledge
Essential
- Strong IT (digital) skills including Microsoft Office
- Knowledge of data protection and confidentiality standards
Personal Qualities
Essential
- Strong attention to detail
- Proactive and solution-focused
Person Specification
Education/Qualifications
Essential
- GCSEs (or equivalent) including English and Maths
Experience
Essential
- Experience of working in an administrative role
- Experience of using learning management systems e.g. OLM, Totara, Kallidus
- Experience of coordinating training and events
- Experience of producing training compliance reports
Desirable
- Experience of onboarding or induction processes
- Experience of working in a healthcare or public sector environment
Skills and Knowledge
Essential
- Strong IT (digital) skills including Microsoft Office
- Knowledge of data protection and confidentiality standards
Personal Qualities
Essential
- Strong attention to detail
- Proactive and solution-focused
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
