Moorfields Eye Hospital NHS Foundation Trust

Employee Services Team Leader

The closing date is 18 April 2026

Job summary

Please note, due to current salary thresholds, we are unable to offer visa sponsorship without five years equivalent NHS experience

We are seeking an experienced and customer-focusedEmployee Services Team Leader to lead the delivery of a high-quality, proactive Employee Services function across the Trust.

Working closely with the Head of Employee Relations, you will ensure our Employee Services team provides expert advice, efficient transactional HR services, and a consistently excellent customer experience. You will play a key role in developing people processes, improving service delivery, and supporting managers and staff across the organisation.

This is an excellent opportunity for a confident HR professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about improving HR services in a complex organisation.

Main duties of the job

Lead and manage the day-to-day performance of the Employee Services team, setting clear objectives and maintaining high service standards
Provide expert guidance on terms and conditions, contractual changes, pay, job evaluation, and employment-related queries
Act as the first point of escalation for complex or sensitive employee issues
Monitor and report on service performance, KPIs, and customer feedback, using data to drive continuous improvement
Develop and implement standard operating procedures, knowledge resources, FAQs, and self-service support materials
Ensure accurate and timely delivery of employment documentation, references, and contractual amendments
Support managers and staff with professional, consistent, and customer-focused advice through multiple communication channels
Promote employee and manager self-service and ensure high-quality intranet guidance and support materials
Lead team development through coaching, feedback, performance management, and skills development
Liaise with clinicians, service managers, and HR colleagues to understand and respond to operational needs

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Date posted

15 April 2026

Pay scheme

Agenda for change

Band

Band 6

Salary

£47,951 to £56,863 a year incl. HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

273-DC-7919034

Job locations

City Road

London

EC1V 2PD

Job description

Job responsibilities

Moorfields Eye Hospital is a world-renowned centre of excellence, committed to innovation, inclusion, and delivering outstanding care. We value our people and offer a supportive environment where you can develop your career while making a real impact. For full list of responsibilities, please see attached JD.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Degree or commensurate experience in a Senior HR Advisory or Administration role
CIPD certificate of practice or equivalent experience in an HR administration manager role

Experience

Essential

Extensive experience in a busy HR department meeting high customer demands.
Experience advising staff in a large, complex organisation

Skills

Essential

Experience of managing a team and able to lead and motivate others as part of a team

Person Specification

Qualifications

Essential

Degree or commensurate experience in a Senior HR Advisory or Administration role
CIPD certificate of practice or equivalent experience in an HR administration manager role

Experience

Essential

Extensive experience in a busy HR department meeting high customer demands.
Experience advising staff in a large, complex organisation

Skills

Essential

Experience of managing a team and able to lead and motivate others as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)