Moorfields Eye Hospital NHS Foundation Trust

Programme Support Officer

The closing date is 24 July 2025

Job summary

An exciting opportunity has arisen for a individual to join our Programme as Support Officer.

We are looking for an organised, enthusiastic individual who is self-motivated but also enjoys working in a team. In addition to programme management support skills you need to be able to support digital transformational change.

This role is involved in the effective planning, co-ordination and support of complex strategies, activities and projects and will involve clerical or administrative support, developing and implementing policy and processes, support for the MoorConnect Programme Board, Readiness Boards and Design Authority, support with Excellence Delivery Unit( XDU) governance reporting and collaboration sessions.

They will work alongside departmental teams working to support user need ensuring successful and beneficial changes to their working practices.

Main duties of the job

Programme and Project Support

Provide and receive routine information requiring tact or persuasive skills to inform work colleagues and stakeholders, as well as handle information that could be considered complex for a non-specialist or that is potentially sensitive.

Help to make information presentable and intelligible in simple written documents, spreadsheets, bearing in mind the different audiences - MoorConnect Programme Board, Readiness Boards and Design Authority Board.

Assess, resolve and refer enquiries, potentially involving other members of the team--as appropriate; refer complex or non-routine enquiries to the manager.

Assistance in preparing communication for programme members.

Liaising with the MEH communications team to keep them updated about MoorConnect and promotion of outputs via social media.

Ensure that business intelligence gathered through projects is recorded on the project tracker.

Take minutes in minutes, and capture and consolidate learning generated during workshops and project meetings.

Manage digital communications tools (i.e. setup virtual meetings, coordinate breakout rooms using Teams, manage virtual lobbies)

Other responsibilities as directed by the Programme Manager

About us

This post is based at our City Road site.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Date posted

10 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year per annum incl. HCAS

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

273-EPR-7328583

Job locations

Moorfields Eye Hospital

City Road

London

EC1V 2PD

Job description

Job responsibilities

Training Support

Coordinate the administrative elements of the EPR training programme and ensuring logistical arrangements for training sessions are in place.

Support the training lead to be the point for training-related queries from both staff and trainers.

Support in preparing and circulating reports detailing training progress, attendance, and evaluation outcomes

Monitor the generic inbox for training and MoorConnect, respond back in timely manner

Work with the Training lead and support to get all the Meditech training for staff for the right EPR staff on the course on the right day with location booked etc

Support the training lead on arranging training from Meditech to MEH staff, and the EPR training for all end users

Work closely with the Project Manager/Lead on Project support recruitment

Administrative support for the end user training and for super user as directed by the Project Manager

Other responsibilities as directed by the Training Lead

Project Management

Plan and organise straightforward project activities within a 13month timeframe and prioritise taskswhich may require adjustment due to variations in workload/interruptions.

Update and maintain accurate records within the MoorConnect Project management software

Organise and plan for meetings with the Project Manager and provide administrative support.

Track risks and issues throughout projects and programme as requested by the Programme Manager.

Ensure that all Projects are accurately documented in a systematic way

Work with the Project Manager, and other colleagues to identify new opportunities, and help brainstorm, design and deliver new projects.

Ensure that events are planned and coordinated in a structured fashion which will involve engaging with all stakeholders, researching and booking venues, and supporting all logistics.

Job description

Job responsibilities

Training Support

Coordinate the administrative elements of the EPR training programme and ensuring logistical arrangements for training sessions are in place.

Support the training lead to be the point for training-related queries from both staff and trainers.

Support in preparing and circulating reports detailing training progress, attendance, and evaluation outcomes

Monitor the generic inbox for training and MoorConnect, respond back in timely manner

Work with the Training lead and support to get all the Meditech training for staff for the right EPR staff on the course on the right day with location booked etc

Support the training lead on arranging training from Meditech to MEH staff, and the EPR training for all end users

Work closely with the Project Manager/Lead on Project support recruitment

Administrative support for the end user training and for super user as directed by the Project Manager

Other responsibilities as directed by the Training Lead

Project Management

Plan and organise straightforward project activities within a 13month timeframe and prioritise taskswhich may require adjustment due to variations in workload/interruptions.

Update and maintain accurate records within the MoorConnect Project management software

Organise and plan for meetings with the Project Manager and provide administrative support.

Track risks and issues throughout projects and programme as requested by the Programme Manager.

Ensure that all Projects are accurately documented in a systematic way

Work with the Project Manager, and other colleagues to identify new opportunities, and help brainstorm, design and deliver new projects.

Ensure that events are planned and coordinated in a structured fashion which will involve engaging with all stakeholders, researching and booking venues, and supporting all logistics.

Person Specification

Education/Qualifications

Essential

Educated to graduate level or equivalent experience and qualification
Excellent PC literacy including knowledge of all Microsoft Office packages
Ability to learn new packages/databases as required

Experience

Essential

Demonstration of interest in digital health
Experience in a busy office dealing with all aspects of admin work
Experience of complex diary management
Experience of organising large events/conferences
Experience of project management

Desirable

Understanding of the NHS
Understanding of the challenges of implementing healthcare technology
Experience of ensuring active patient and carer participation within development work
Demonstrable interest in solving business problems

Knowledge

Essential

Knowledge and experience of working in an NHS environment
Analytical knowledge - able to work with colleagues to identify requirements for digital transformation

Skills/Ability

Essential

Professional manner and mature approach to dealing with confidential matters
Practical and well organised
Ability to work within a team environment and display initiative
Able to produce accurate and detailed work in a time pressured environment
Evidence of excellent communication and interpersonal skills- both written and oral
Ability to implement new process and systems
Ability to work unsupervised as well as part of a team and prioritise with a willingness to accept responsibility workload/meet/set deadlines
Flexible, adaptable and able to cope with frequent and unpredictable interruptions and shifting priorities
Proficient in the use of MS Office software

Person Specification

Education/Qualifications

Essential

Educated to graduate level or equivalent experience and qualification
Excellent PC literacy including knowledge of all Microsoft Office packages
Ability to learn new packages/databases as required

Experience

Essential

Demonstration of interest in digital health
Experience in a busy office dealing with all aspects of admin work
Experience of complex diary management
Experience of organising large events/conferences
Experience of project management

Desirable

Understanding of the NHS
Understanding of the challenges of implementing healthcare technology
Experience of ensuring active patient and carer participation within development work
Demonstrable interest in solving business problems

Knowledge

Essential

Knowledge and experience of working in an NHS environment
Analytical knowledge - able to work with colleagues to identify requirements for digital transformation

Skills/Ability

Essential

Professional manner and mature approach to dealing with confidential matters
Practical and well organised
Ability to work within a team environment and display initiative
Able to produce accurate and detailed work in a time pressured environment
Evidence of excellent communication and interpersonal skills- both written and oral
Ability to implement new process and systems
Ability to work unsupervised as well as part of a team and prioritise with a willingness to accept responsibility workload/meet/set deadlines
Flexible, adaptable and able to cope with frequent and unpredictable interruptions and shifting priorities
Proficient in the use of MS Office software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields Eye Hospital

City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields Eye Hospital

City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)