Job summary
We are seeking an enthusiastic individual looking to join our North team at Moorfields.We have an exciting opportunity for a Band 5 Admissions Manager.
This role is integral to provide effective leadership to the admissions team in north-west and north-east and to ensure that a professional, comprehensive and efficient administration service is provided.
This role offers flexibility and we welcome applicants who are looking for a new challenge and growth.
Main duties of the job
This role includes but not limited to:
To assist with the operational management and the effective delivery of services including admissions, pre-operative assessment, and the ward, including compliance with national patient waiting times
To promote a positive image of the Trust's services through the provision of excellent customer service to patients, relatives, carers and external stakeholders, demonstrating a commitment to putting patients first
To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
To ensure adherence to the Trust's Access Policy at all times
About us
This post is based at the City Road site, with visits to the North satellites once a week.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
To work in conjunction with the relevant clinic manager and admissions coordinators to ensure theatre lists are fully booked and run smoothly on a day to day to day basis, handling issues as they arise.
Daily monitoring of theatre profiles to ensure that they are booked to the individual requirements of each service.
To attend weekly performance meetings and to update on departmental performance as necessary
To ensure that RTT compliance is maintained and any issues are escalated proactively to the relevant manager
To liaise closely with the admissions staff, clinic manager, outpatient team and other relevant colleagues to ensure that patient queries are responded to within the agreed KPIs.
To ensure that pre-operative assessment appointments are made in a timely manner.
To ensure that all ward and pre-operative staff are collecting and inputting ethnic coding and up to date patient demographic details on PAS on the day of patients attendance, taking action where required to improve compliance.
To act when required as the first line of investigation with regards to all complaints relating to admissions and associated administrative systems
To act on any annual leave requests from admin staff, ensuring that this information is disseminated appropriately.
To ensure that all clinics are cashed up and admissions and discharges are completed on a daily basis.
To ensure that the admissions staff are complying with any requirements regarding health records management.
To ensure that all transport and interpreting services are booked appropriately by the admin team, ensuring that any specific requirements are communicated in a timely manner.
Job description
Job responsibilities
To work in conjunction with the relevant clinic manager and admissions coordinators to ensure theatre lists are fully booked and run smoothly on a day to day to day basis, handling issues as they arise.
Daily monitoring of theatre profiles to ensure that they are booked to the individual requirements of each service.
To attend weekly performance meetings and to update on departmental performance as necessary
To ensure that RTT compliance is maintained and any issues are escalated proactively to the relevant manager
To liaise closely with the admissions staff, clinic manager, outpatient team and other relevant colleagues to ensure that patient queries are responded to within the agreed KPIs.
To ensure that pre-operative assessment appointments are made in a timely manner.
To ensure that all ward and pre-operative staff are collecting and inputting ethnic coding and up to date patient demographic details on PAS on the day of patients attendance, taking action where required to improve compliance.
To act when required as the first line of investigation with regards to all complaints relating to admissions and associated administrative systems
To act on any annual leave requests from admin staff, ensuring that this information is disseminated appropriately.
To ensure that all clinics are cashed up and admissions and discharges are completed on a daily basis.
To ensure that the admissions staff are complying with any requirements regarding health records management.
To ensure that all transport and interpreting services are booked appropriately by the admin team, ensuring that any specific requirements are communicated in a timely manner.
Person Specification
Knowledge
Essential
- Good working knowledge of Microsoft Office software
- Good working knowledge of national guidance regarding patient access and RTT
Desirable
- Experience of using Trust IT systems e.g. Silverlink, OpenEyes
Experience
Essential
- Management experience at middle level in a healthcare environment or similarly complex organisation
- Experience of managing a team and effective people management incl. managing sickness and performance
- Experience of managing patient pathways or similar complex organisational processes
Desirable
- Experience of working in an ophthalmology service
Education / Qualifications
Essential
- Good general education incl. English and Mathematics GCSE A-C or equivalent
Skills/Abilities
Essential
- Excellent oral and written communication and interpersonal skills
- Ability to work under pressure and to deadlines, managing conflicting priorities
- Ability to respond positively to a changing healthcare environment, and to motivate others to do so
Person Specification
Knowledge
Essential
- Good working knowledge of Microsoft Office software
- Good working knowledge of national guidance regarding patient access and RTT
Desirable
- Experience of using Trust IT systems e.g. Silverlink, OpenEyes
Experience
Essential
- Management experience at middle level in a healthcare environment or similarly complex organisation
- Experience of managing a team and effective people management incl. managing sickness and performance
- Experience of managing patient pathways or similar complex organisational processes
Desirable
- Experience of working in an ophthalmology service
Education / Qualifications
Essential
- Good general education incl. English and Mathematics GCSE A-C or equivalent
Skills/Abilities
Essential
- Excellent oral and written communication and interpersonal skills
- Ability to work under pressure and to deadlines, managing conflicting priorities
- Ability to respond positively to a changing healthcare environment, and to motivate others to do so
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
