Job summary
Oriel is our initiative to create a new, purpose-built centre of excellence for eye care, research, and education. It is a joint venture between Moorfields Eye Hospital, the UCL Institute of Ophthalmology (UCL IoO) and Moorfields Eye Charity (MEC). Together we will relocate all services from Moorfields Eye Hospital on City Road and UCL IoO on Bath Street, to a new, integrated centre in St Pancras, Camden. Construction is well underway; all 10 levels of the centre have been built. The new centre is due to open in 2027.
This role provides an opportunity to join the programme team at an exciting time, strengthening the transformation and operational capacity and capability across the programme, particularly in relation to achieving operational readiness for the transfer of services to the new site.
As a Senior Operational Change Manager, you will lead one or more workstreams, including the Move Management workstream.
The Move Management workstream's focus is to achieve the safe and smooth relocation of MEH services and infrastructure from the City Road campus into the new eye centre and other network locations, minimising the impact on clinical service delivery, and culminating in the compliant decommissioning the City Road campus.
Main duties of the job
You willbe responsible for planning, delivering and evaluating these workstreams, ensuring that the core principles of programme management are adhered to. You will need to work strategically as well as operationally, to lead the workstreams, working closely with SROs and workstream leads.
Experience in both programme and operational management is a must as you will be required to work across departments and all levels of the organisation. As well as being technically competent, you will need to possess excellent interpersonal and communication skills to work effectively with multiple internal and external stakeholders.
The role will be responsible for ensuring delivery of the following:
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
Programme Management & Delivery
- Lead key Oriel workstreams, in particular the Move Management workstream. This will include setting and maintaining workstream governance, developing detailed project plans and implementation.
- Design and deliver planning workshops with a range of Oriel stakeholders.
- Maintain effective relationships with SROs and workstream leads, working closely with the SRO of allocated workstreams/programmes to ensure delivery against goals.
- Provide robust leadership to project teams, including holding individuals to account for delivery, ensuring a high quality standard of project reporting and outputs, and providing strategic direction where appropriate.
- Manage stakeholder relationships accordingly, to ensure project delivery.
- Ensure the clinical teams have buy-in to programme goals, taking people on a journey of change in order to embed and sustain changes.
- Ensure patient and staff involvement are embedded in workstream activities.
- Deputise for the Director of Operational Change Oriel as required.
Partnership & Team Working
- Maintain effective relationships with Oriel partners, ensuring that workstreams align with wider partner strategies and goals.
- Manage external contractors where required, overseeing delivery of contracts within workstream remit.
- Act as a change ambassador, providing support and coaching to colleagues as necessary, advising on project management & delivery, stakeholder management and quality improvement methodology where required
Governance
- Ensure all workstreams within your remit adhere to agreed performance & reporting standards, templates and formats, including clear and measurable benefits, project tracking, risk & issue management and agreed milestones which demonstrate progress.
- Ensure all workstreams within your remit are set up with appropriate governance structures, meeting schedules and reporting processes which align with the overall Oriel programme governance requirements
- Support the Director of Operational Change Oriel in reporting workstream delivery at Oriel Executive Board (or equivalent), and any other Trust meetings as necessary, preparing reports and presentations, and deputising at meetings where required.
- Ensure workstreams are compliant with corporate policies, in particular ensuring information governance (IG) and quality and safety policies are adhered to. Provide support and guidance to junior team members on ensuring appropriate corporate policies are followed.
Job description
Job responsibilities
Programme Management & Delivery
- Lead key Oriel workstreams, in particular the Move Management workstream. This will include setting and maintaining workstream governance, developing detailed project plans and implementation.
- Design and deliver planning workshops with a range of Oriel stakeholders.
- Maintain effective relationships with SROs and workstream leads, working closely with the SRO of allocated workstreams/programmes to ensure delivery against goals.
- Provide robust leadership to project teams, including holding individuals to account for delivery, ensuring a high quality standard of project reporting and outputs, and providing strategic direction where appropriate.
- Manage stakeholder relationships accordingly, to ensure project delivery.
- Ensure the clinical teams have buy-in to programme goals, taking people on a journey of change in order to embed and sustain changes.
- Ensure patient and staff involvement are embedded in workstream activities.
- Deputise for the Director of Operational Change Oriel as required.
Partnership & Team Working
- Maintain effective relationships with Oriel partners, ensuring that workstreams align with wider partner strategies and goals.
- Manage external contractors where required, overseeing delivery of contracts within workstream remit.
- Act as a change ambassador, providing support and coaching to colleagues as necessary, advising on project management & delivery, stakeholder management and quality improvement methodology where required
Governance
- Ensure all workstreams within your remit adhere to agreed performance & reporting standards, templates and formats, including clear and measurable benefits, project tracking, risk & issue management and agreed milestones which demonstrate progress.
- Ensure all workstreams within your remit are set up with appropriate governance structures, meeting schedules and reporting processes which align with the overall Oriel programme governance requirements
- Support the Director of Operational Change Oriel in reporting workstream delivery at Oriel Executive Board (or equivalent), and any other Trust meetings as necessary, preparing reports and presentations, and deputising at meetings where required.
- Ensure workstreams are compliant with corporate policies, in particular ensuring information governance (IG) and quality and safety policies are adhered to. Provide support and guidance to junior team members on ensuring appropriate corporate policies are followed.
Person Specification
Experience
Essential
- Project management or relevant qualification
- Experience of driving trust-wide / large scale organisation wide change programme
- Experience of working in a demanding environment with many, sometimes conflicting priorities
- Substantial experience in operational management in the NHS at a senior level
- Experience of managing a team
- Experience of influencing staff at all levels to achieve project outcomes
Education
Essential
- Relevant masters qualification or equivalent experience in a relevant field
Knowledege & Skills
Essential
- High level of understanding and competency in using project methodology
- Ability to create a clear programme plan and prioritise workloads and resource them in response to changing demands and requirements
Desirable
- Understanding of performance and change management, business planning, budget setting and contracting processes in a health setting
Person Specification
Experience
Essential
- Project management or relevant qualification
- Experience of driving trust-wide / large scale organisation wide change programme
- Experience of working in a demanding environment with many, sometimes conflicting priorities
- Substantial experience in operational management in the NHS at a senior level
- Experience of managing a team
- Experience of influencing staff at all levels to achieve project outcomes
Education
Essential
- Relevant masters qualification or equivalent experience in a relevant field
Knowledege & Skills
Essential
- High level of understanding and competency in using project methodology
- Ability to create a clear programme plan and prioritise workloads and resource them in response to changing demands and requirements
Desirable
- Understanding of performance and change management, business planning, budget setting and contracting processes in a health setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
