Moorfields Eye Hospital NHS Foundation Trust

Healthcare Assistant/Support Worker

This job is now closed

Job summary

The Healthcare Assistant (HCA) with Administration Duties plays a dual role in providing both clinical support and administrative assistance in a private outpatient setting. The HCA is responsible for assisting clinicians with patient care, performing basic clinical tasks, and ensuring a smooth patient journey.

Additionally, they support the clinical team with patient record management, organizing clinical areas and to enhance the overall efficiency of the private clinic.

This role requires excellent patient care skills, strong organizational abilities, and a professional and customer-focused approach to meet the high expectations of private patients. The HCA will work collaboratively with nurses, consultants, and administrative staff to maintain a seamless and high-quality service.

Main duties of the job

Assist clinicians, nurses, and ophthalmic technicians in delivering patient care within the private outpatient clinic.

Perform basic clinical tasks, including:

Measuring and recording vital signs (blood pressure, pulse, temperature).Conducting basic ophthalmic assessments (e.g., visual acuity tests, tonometry).

Assisting with patient preparation for diagnostic tests and minor procedures.

Providing pre- and post-procedure support to patients.

Ensure infection control standards are maintained in clinical areas, including cleaning and restocking consultation rooms.

Assist in the safe handling and maintenance of medical equipment, reporting faults as necessary.

Offer reassurance and emotional support to patients, ensuring a patient-centered approach.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Date posted

21 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,485 to £31,088 a year Per Annum, Inclusive of HCAS

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

273-DC-7064062

Job locations

Moorfields Private Outpatient Clinic

9-11 Bath St.

London

EC1V 9LF

Job description

Job responsibilities

Clinical Duties:

Assist clinicians, nurses, and ophthalmic technicians in providing direct patient care.

Perform basic clinical assessments, including:

Measuring and recording vital signs (blood pressure, pulse, oxygen saturation, temperature).

Conducting basic ophthalmic tests (e.g., visual acuity, intraocular pressure measurements using Icare tonometry).

Providing pre- and post-procedure support, ensuring patients are informed and reassured.

Maintain infection control standards, ensuring clinical rooms and equipment are cleaned and stocked appropriately.

Ensure correct handling, cleaning, and maintenance of ophthalmic and medical equipment, reporting faults when necessary.Support patients who require mobility assistance or additional care during their visit.

Non-Clinical (Administrative) Duties:Welcome private patients, ensuring a smooth and professional check-in process.

Maintain and update electronic patient records (EPR), ensuring all documentation is accurate and confidential.

Handle patient inquiries in person, via telephone, and email, providing excellent customer service.

Assist in the preparation and distribution of clinic documentation, including consent forms and patient information leaflets.

Monitor and order stock and clinical supplies, ensuring all necessary equipment is available for clinic operations.

Assist in the organization of clinician schedules and patient pathways to maintain efficiency.

General Responsibilities:Work collaboratively with clinical and administrative teams to deliver a high-quality private patient experience.

Adhere to hospital policies and procedures, including infection prevention, health & safety, and patient confidentiality regulations.

Participate in ongoing training and professional development to enhance knowledge and clinical skills.

Uphold the standards of professionalism, discretion, and excellence expected in a private healthcare setting.

Provide compassionate, patient-focused care, ensuring private patients receive a premium healthcare experience.

Summary:

The Healthcare Assistant (HCA) in the Private Outpatient Clinic is a vital member of the team, supporting both clinical and administrative functions to ensure an exceptional private patient experience. This role requires strong patient care skills, administrative efficiency, and a commitment to delivering high-quality service. If you are a motivated, adaptable, and compassionate individual with a passion for healthcare, this role offers an exciting opportunity to contribute to a prestigious private outpatient services.