Job summary
An exciting opportunity has arisen to join the team at Moorfields External Disease Department at City Road as an outpatient clinic co coordinator.
We are looking to recruit a dynamic and enthusiastic clinic co coordinator, the successful candidate will have worked in a similar role within the NHS and have a proven track record of delivering successful outcomes in a fast-paced environment, including converting enquiries into outpatient appointments
You will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.
Main duties of the job
To provide effective clinic management, reducing over-booking of clinics and helping to ensure a positive experience for patients.
To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Moorfields, City Road.
To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.
To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
To ensure adherence to the Trust's Access Policy at all times.
To work as part of a large administrative team and provide cross- cover as and when required.
To actively reduce the number of hospital appointments not attended by confirming follow-up appointments with patients face-to-face where possible.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with.
We also offer:
o Salary including High-Cost Area Supplemento Opportunity to join the NHS Pension Schemeo Free 24/7 independent counselling serviceo Learning and development opportunitieso Easy and quick transport linkso A range of attractive benefits and discountso Access to Blue Light Card and other NHS Discount Schemeso Free Pilates classeso Full support and training to develop your skillso Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability.
To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed format.
To use a variety of systems to monitor clinics and clinician availability e.g. PAS.
To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients.
To identify all patient AIS requirements and record the data accurately on the Trusts electronic system.
Ensure clinic digital screens and whiteboards are updated with the correct and most recent information.
Accurately record the patients attendance in clinic and time of departure.
Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient.
To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments.
Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.
To provide patients with up to date information relating to waiting times in clinic.
Ensure all appointment cancellations and alterations are correctly recorded and highlight any issues identified with appointment bookings to clinicians working in accordance with the Trusts Access Policy.
Ensure all clinics are cashed accurately and promptly on electronic administration systems within agreed Key Performance Indicator standards.
Track all patient Health Records appropriately to the relevant service, using the electronic case note tracking system.
Respond to appointment requests and other queries via email from clinicians promptly.
To liaise with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic and ensure clinic capacity and resources are optimised.
Ensure patient information is obtained and recorded on Trust electronic systems and that this is checked regularly and updated both electronically and in the patients health record, as evidenced through data quality audits.
Maintain a good knowledge of RTT and apply this to appointment bookings where appropriate.
Prepare notes for clinic and transport to and from clinics as required.
Job description
Job responsibilities
To manage designated clinics in line with agreed clinic profiles, reducing over-booking and ensuring that patient numbers are adjusted to clinician availability.
To liaise with the responsible clinician to provide regular updates regarding the status of their clinic profiles, in an agreed format.
To use a variety of systems to monitor clinics and clinician availability e.g. PAS.
To provide a high standard reception service and general administrative support to designated outpatient clinics, being a first point of contact to patients.
To identify all patient AIS requirements and record the data accurately on the Trusts electronic system.
Ensure clinic digital screens and whiteboards are updated with the correct and most recent information.
Accurately record the patients attendance in clinic and time of departure.
Record outpatient outcomes updating Referral To Treatment (RTT) status, and where appropriate, outpatient procedure coding promptly for every patient.
To book and reschedule appointments as required including the booking of appointments for diagnostic purposes in liaison with the appropriate departments.
Ensure follow up appointments are booked according to agreed Key Performance Indicators and in line with treatment protocols.
To provide patients with up to date information relating to waiting times in clinic.
Ensure all appointment cancellations and alterations are correctly recorded and highlight any issues identified with appointment bookings to clinicians working in accordance with the Trusts Access Policy.
Ensure all clinics are cashed accurately and promptly on electronic administration systems within agreed Key Performance Indicator standards.
Track all patient Health Records appropriately to the relevant service, using the electronic case note tracking system.
Respond to appointment requests and other queries via email from clinicians promptly.
To liaise with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic and ensure clinic capacity and resources are optimised.
Ensure patient information is obtained and recorded on Trust electronic systems and that this is checked regularly and updated both electronically and in the patients health record, as evidenced through data quality audits.
Maintain a good knowledge of RTT and apply this to appointment bookings where appropriate.
Prepare notes for clinic and transport to and from clinics as required.
Person Specification
Education / Qualifications
Essential
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable
- Evidence of continuing education and development
Experience
Essential
- Administrative experience
Desirable
- Administrative experience within NHS Settings
- Ophthalmology experience
Knowledge / Skills / Abilities
Essential
- Proficient in the use of MS Office IT software packages (eg MS Excel, Word)
- Appreciation and awareness of the data protection act
- Excellent oral and written communication and interpersonal skills
Person Specification
Education / Qualifications
Essential
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.
Desirable
- Evidence of continuing education and development
Experience
Essential
- Administrative experience
Desirable
- Administrative experience within NHS Settings
- Ophthalmology experience
Knowledge / Skills / Abilities
Essential
- Proficient in the use of MS Office IT software packages (eg MS Excel, Word)
- Appreciation and awareness of the data protection act
- Excellent oral and written communication and interpersonal skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
