Appointment Coordinator /Call Handler

Moorfields Eye Hospital NHS Foundation Trust

This job is now closed

Job summary

Our main focus is the treatment and care of NHS patients with a wide range of eye problems, from common complaints to rare conditions that require treatment not available elsewhere in the UK. The volume and variety of conditions treated by our clinicians means that they have a unique range of skills and knowledge.

To work in the contact centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.

Main duties of the job

To register patients on the Patient Administration System

To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.

To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.

To cancel and rebook patient appointments, following the guidelines issued by the relevant service.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Date posted

17 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,485 to £31,088 a year per annum pro rata incl. HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

273-DC-6894824-A

Job locations

Moorfields Eye Hospital

City Road

London

EC1V 2PD

Job description

Job responsibilities

The post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager.

To manage the first appointment bookings for designated services, providing a professional, comprehensive and efficient service to the Trusts outpatient clinics based at City Road and its associated satellite units.

To manage all GP referrals through the e-Referral System.

To promote a positive image of the Trusts outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trusts Access Policy at all times.

To work as part of a large administrative team and provide cross- cover as and when required.

Job description

Job responsibilities

The post holder will be a member of the trusts Booking & Contact Centre team reporting to the Booking t Centre Manager.

To manage all GP referrals through the e-Referral System.

To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trusts Access Policy at all times.

To work as part of a large administrative team and provide cross- cover as and when required.

Person Specification

Education/Qualifications

Essential

Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.

Desirable

Evidence of continuing education and development

Experience

Essential

Administrative experience

Desirable

Experience of working in a busy and demanding customer facing role

Knowledge

Essential

Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
Understanding 18 weeks Pathway .

Skills/abilities

Essential

Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
Excellent oral and written communication and interpersonal skills
Ability to work independently and take responsibility for day to day workload
Ability to work under pressure and to meet deadlines

Person Specification

Education/Qualifications

Essential

Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.

Desirable

Evidence of continuing education and development

Experience

Essential

Administrative experience

Desirable

Experience of working in a busy and demanding customer facing role

Knowledge

Essential

Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
Understanding 18 weeks Pathway .

Skills/abilities

Essential

Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
Excellent oral and written communication and interpersonal skills
Ability to work independently and take responsibility for day to day workload
Ability to work under pressure and to meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.