Job responsibilities
To lead the day-to-day operational management of the divisions services and in fulfilling the following operational and strategic responsibilities:
Lead Operational Performance and Delivery
To lead, direct and be responsible for the operational services across all areas of the division.
To be responsible for the development and implementation of strong and effective performance management systems to ensure the delivery of the divisions targets and objectives.
To be responsible for ensuring that effective communication systems are in place so that all staff are aware of the local and corporate vision, objectives and current performance.
To be responsible for positive and effective relationships and communication channels with internal and external stakeholders and partners.
To work with the DCOO and clinical director to develop an effective general management structure and team, together with arrangements for the management and development of all staff within the division.
To prepare the divisions planning cycle in line with the trust guidance on methodology, content and timescales.
To be responsible for the divisions plans to deliver, or contribute to, national targets and agreed internal targets, including the 18-week referral to treatment target, 6 week diagnostic wait, emergency care standards, cancer waiting times and others as required.
To develop and implement effective reporting arrangements to accurately record and monitor performance against targets and to pro-actively manage any variances.
To ensure that the division maintains a commitment to equality, diversity and inclusiveness in all aspects of its activities, both in relation to service provision and employment, and that specific plans are implemented to support this agenda as appropriate.
To ensure appropriate public and patient involvement in assessing service quality and developing plans for improvement.
Hold staff to account for delivery of their objectives through regular performance review.
Governance
Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and procedures and best practice requirements.
To be responsible for the effective and timely management and monitoring of complaints within the division, ensuring that lessons are learnt from complaints and incidents.
To be responsible for ensuring that effective systems for clinical governance are in place in the division, including audit and research.
To be responsible for ensuring that all risks are identified, analysed and managed using all available tools, including the trusts risk management framework, and that the divisions local risk register is maintained, and risks escalated to the corporate register as appropriate.
Human Resources
To manage and direct the implementation of the trusts HR policies and procedures within the division, and to develop effective recruitment and retention, training and staff development strategies.
To be responsible for ensuring that systems are in place for all staff to receive an annual performance appraisal and to have relevant personal development plans.
To be responsible for ensuring that all division staff receive adequate and effective training and adhere to published policy and procedures.
To be responsible for ensuring that all staff are compliant with mandatory training requirements.
To work closely with HR to deliver the divisions workforce development agenda.
To promote high level leadership skills by demonstrating attributes consistent with the leadership qualities framework, and to promote and support the development of this these skills within the division.
Finance and Service Delivery
To be responsible for the budget setting and financial performance (capital and revenue) of all areas of the division, including the planning and delivery of cost improvement, efficiency and service improvement initiatives.
To manage effectively the divisions finances. Ensuring that its staff comply with the trusts standing financial instructions, that the division operates within its agreed budget and that resource utilisation is regularly reviewed and maintained at optimal levels of efficiency and effectiveness.
To ensure compliance with financial procedures and standing financial instructions.
To lead on the planning and delivery of the divisions capital programme, assessing risk and establishing priorities for equipment replacement.
To lead and direct the planning and organisation of departmental service plans and to be responsible for the delivery of the annual division business plan.
To ensure that all services are managed within financial balance, identifying training and development needs and working with budget holders to ensure that they are held accountable for delivery.
To be responsible for ensuring, in collaboration with the performance, information and finance departments, that all relevant staff within the division have the information, support and analytical capability to be aware of their performance in relation to key objectives.
To be responsible for the delivery of agreed levels of activity, monitoring variance from plan and taking corrective action as necessary.
Strategy and Service Improvement.
Working with the leadership team in identifying both new opportunities for the individual services within the Division, arising from changes in the external environment or internal innovation and potential threats and ways to respond to them.
Support clinicians to re-design services to deliver improved clinical outcomes for patients, reduced waiting times and efficient use of resources.
Challenge existing practices, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans.
Manage service improvement programmes within the division and the division contribution to the Trust-wide Transformation and service improvement agendas.
Partnership Working
To maintain excellent relationships with the trusts commissioners, the commissioners, and other local stakeholders in order to ensure the trust maintains a positive image.
To liaise with partners in health care to consider all capacity across the area, looking at levels of demand, patient access, clinical capacity and performance in order to make the best use of resources across the geographical area covered by the trust.
General
To work collaboratively with other general managers, clinical leaders, executive directors, service directors and allied professional, nursing and consultant colleagues so that all corporate objectives are achieved.
To participate in the on-call senior manager rota.
To deputise for the DCOO as required and appropriate.
This job description is not an exhaustive list. It is also subject to change in light of service developments and in consultation between the post holder and the DCOO.
Performance objectives and the post holders personal development plan will be reviewed annually with the DCOO, or more frequently as considered necessary.
The post holder will take responsibility for his/her own personal and professional development and will be supported by the trust to achieve development opportunities as appropriate
