Commercial Services Officer

Job description

Job responsibilities

To cultivate and promote a culture of enthusiasm and expertise in commercial and procurement practices, nurturing a collective understanding within the organisation. This entails ensuring that the benefits derived from commercial and procurement activities are comprehended and appreciated across all levels.

To collaborate with PPS and other partners in developing a "Procurement Improvement Program" aimed at enhancing the internal commercial and procurement acumen of stakeholders, for the benefit of wider improvements.

To support in the development and execution of procurement workplans under the guidance of the Senior Commercial Business Partner. To engage with internal and external stakeholders to align procurement activities with organisational goals.

To support in delivering high risk and high value procurement projects in compliance with Trust SFIs and Procurement policies, procedures and legislation.

Responsible for maintaining and updating the Commercial Services Contracts Register.

To support in developing and delivering a work plan of projects (in partnership with PPS), cost savings and contract management initiatives, within the Trust.

To support in developing effective procurement strategies.

To help drive and oversee PPS to develop a range of procurement workplans for the effective management of non-pay activities within the Trust. Engaging with key internal and external stakeholders, aligning their requirements to wider organisational goals.

To deliver value to stakeholders through proactive and innovative commercial and procurement activities in alignment to Trust objectives.

To assist in delivering complex procurement projects and lead on initiatives for shared services categories.

To establish and maintain positive interpersonal relationships with other staff members characterised by trust, mutual respect, and open, honest communication.

Assist in managing a portfolio of innovation and enterprise-related projects. Contribute to industry engagement, knowledge exchange, and commercial collaborations under the guidance of senior staff.

To gain understanding in and support in securing the protection, development, and enhancement of intellectual assets. Support efforts to derive value from intellectual property (IP) for the benefit of the organisation.

To assist in developing and implementing innovative supplier solutions to achieve sustainable cost improvements while maintaining quality patient care standards.

To support in overseeing and guiding the procurement of major and strategic contracts. Collaborate with key stakeholders to ensure effective utilisation of Trust funds.

To assist in developing strategies to establish MEH as a preferred customer among suppliers. Foster effective supplier partnerships to enhance procurement outcomes.

Actively participate in relevant meetings and groups, providing support, information, and insights on market conditions and opportunities.

To plan and manage workload effectively to meet conflicting priorities and stakeholder demands. Demonstrate initiative and take responsibility for managing tasks efficiently, ensuring key goals are met or expectations are proactively and transparently managed.

To demonstrate passion and pragmatism in supporting commercial and procurement activities for the benefit of patients, staff, volunteers, and the organisation as a whole.

Assist in the development and introduction of new policies related to commercial and procurement activities. Contribute to the implementation of policies such as 'Commercial & Procurement' and 'No PO, No Pay'.

To assist in researching new procurement opportunities for potential development within Moorfields Eye Hospital or the wider ophthalmic community. Contribute insights and recommendations to support decision-making processes.

To be one of the procurement advisors on behalf of the organisation. To ensure the PPS activities are aligned to the Trust, from the bidder interaction to the conclusion of the procurement. To support a drive towards to a structured review and approval of product changes within the Trust.

To support stakeholders in the development of specifications and evaluation criteria, in coordination with PPS and other partners.

To provide support with administration for the effective functioning of the service.

Person Specification

Skills and Abilities

Essential

• Commitment to personal, staff and organisational development, including a demonstration of promoting a positive Equality, Diversity and Inclusion (EDI) culture.
• Evidence of being able to work closely with all levels of partner organisations. (At Moorfields this would include University College London (UCL) Institute of Ophthalmology (IoO), Moorfields Eye Charity and Friends of Moorfields)
• Comfortable engaging in complex negotiations with senior staff and network effectively with investors, government agencies, large and small corporates and technology intermediary organisations.
• Build collaborative relationships and solve issues by engaging the right people at the right time.
• Excellent persuasion/negotiation, influencing and conflict resolution skills.
• To provide and receive complex, sensitive information.
• Highly motivated and conscientious.
• Excellent written and oral communications and interpersonal skills.
• Commercial acumen within procurement.
• Excellent analytical skills. Ability to analyse complex facts and situations requiring analysis.
• Able to successfully work with multidisciplinary teams.
• Well-developed political awareness, delegation, people and workload management skills.
• IT literate and skilled in evaluation, analysis and reporting.
• Ability to work on own initiative and organise own workload without supervision and to prioritise work of self and others, either directly or indirectly.
• Good strategic planning and organisation skills.
• Team player with the ability to contribute effectively to the team.

Desirable

• Support, mentor and advise Trust staff at all levels through the often highly complex and sometimes contentious process related to enterprise and IP related projects recognising the commercial and personal impact of decisions.

Experience

Essential

• Experience of leading and supporting complex projects.
• Experience of developing strong relationships with all levels in an organisation.
• Fact based dynamic decision making.
• A track record of improvement and organisational change.
• Highly ethical and committed to achieving high quality commercial and procurement outcomes.
• Supports and encourages teamwork with colleagues from varied backgrounds to ensure that common objectives are embraced with clarity about where accountability lies.
• Meets tight deadlines in a fast-paced dynamic environment with consistently high levels of performance.
• Specialist commercial experience and knowledge in procurement.

Desirable

• Experience of public tendering experience.
• Experience in supporting the management of outsourced contracts.
• Experience of working within the NHS and an understanding of current issues at various levels across the health family including specialist (tertiary) hospitals.
• Experience of working in or with the ophthalmology industry.
• Experience of developing IP strategies.
• Experience in capital procurement projects related, especially when related to new builds.
• Skilled in strategic sourcing, procurement strategy, project planning and relationship management, category management and negotiating complex contracts.

Knowledge & Qualifications

Essential

• Graduate level degree or equivalent (or evidence of substantial related experience).
• Understanding of the UK Public Contract Regulations, EU Directives and sound knowledge of contract law.
• Experience in supporting clinical and/or academic staff in project development, proposal preparation and project management related to commercial activity.
• Knowledge and working understanding of the Bribery Act and Data Protection/GDPR.

Desirable

• Member of the Chartered Institute of Procurement and Supply (CIPS) with full membership or in progress.
• Recognised continuing professional development.
• Prince2 or other recognised project management qualification.

Personal qualities

Essential

• Provides positive leadership to other team members and Trust colleagues
• Evidence of being well organised.
• Is an adaptable, approachable and considerate individual.
• Is able to display patience when working in a complex situation and/or a politically charged environment.
• Displays confidence when being challenged by others and is able to win 'hearts and minds' when doing so.
• Is motivated to carry out the task in hand, especially when working alone or in an environment where others may not be yet convinced of the direction of travel.
• Displays enthusiasm and encouragement when delivering commercial and procurement knowledge and information.
• Is a positive 'cultural fit' to the organisation, promoting, embedding and displaying the Trust values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

City Road

162 City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)