Job summary
Electronic Patient Records (EPR) represents a major IT project in Moorfield's excellence delivery programme. EPR will collate and consolidate the management of clinical records to support clinicians and colleagues across the trust in making more effective decisions, improving clinical outcomes and patient experience.
Our vision is to create a digitally enabled organisation that supports the delivery of efficient and effective patient care. We aim to achieve this through easy-to-use systems that provide staff and patients with access to the right information, in the right place, at the right time. To help us to achieve this vision, we are looking for passionate individuals to join our team.
Patients are at the centre of everything we do. Our EPR will help us to ensure that we continue to improve our delivery of services and treatment plans around patient needs. The EPR is designed to wrap around our specialist ophthalmology clinical noting system, OpenEyes, to provide a seamlessly integrated patient record system. Combining this leading ophthalmology centred noting system with the benefits of broader patient-centred record integration is an exciting step forward in supporting trust staff to continue to deliver leading eye care as we get closer to moving to our new centre for advancing eye care, currently known as Oriel, which is being built in Camden.
Main duties of the job
Commonly referred to as 'DevOps engineers', development operations engineers support the development and operation of software through tools, environments and practices.
In this role, you will be responsible for underpinning good development processes including managing tools and testing environments, central code control, maintaining development standards and writing software that automates systems.
Some of the core services that you will support is as follows (but not limited to, as business requirements evolve / change):
- Electronic Medical Record (EMR)
- Trust Integration Engine (TIE) - connecting clinical systems, messaging and data
- Data Warehouse
- Internal developed applications
You will have experience with web, development, database and integration technologies (example: APIs). You will have an understanding for service management environments, covering incident, problem, change and release management activities.
You will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.
With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.
If you are invited for an interview, you will be required to take a technical test along side the interview.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
Availability and capacity management
- Ensure the correct implementation of standards and procedures
- Identify capacity issues, and stipulate and instigate the required changes
- Initiate remedial action
Development process optimisation
- Explain the importance of developing process efficiency and the common ways in which processes are optimised
- Identify process optimisation opportunities with guidance and lead on the implementation of proposed solutions
Information security
- Understand information security
- Design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature
Modern standards approach
- Competently apply a modern standards approach and guide others to do so
Programming and build
- Collaborate with others when necessary to review specifications
- Use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools
Prototyping
- Approach prototyping as a team activity, actively soliciting prototypes and testing with others
- Establish design patterns and iterate them
- Use a variety of prototyping methods and choose the most appropriate
Service Reporting
- Ensure the development and release management platforms are kept up-to-date at all times
- Produce relevant operational delivery and release management reports in a standard format and agreed timeframe
- Work with important stakeholders to discuss any changes in the reporting processes
- Add a commentary that provides an interpretation of the data set
Service support
- Demonstrate a breadth of understanding of service support
Systems design
- Design systems characterised by medium levels of risk, impact, and business or technical complexity
- Select appropriate design standards, methods and tools, and ensure they are applied effectively
- Review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology
Systems Integration
- Define the integration build
- Co-ordinate build activities across systems
- Understand how to undertake and support integration testing activities
Technical specialism
- Demonstrate experience and knowledge of multiple development areas, covering but not limited to - web, development, database and integration technologies (example: APIs).
User focus
- Collaborate with user researchers and can represent users internally
- Explain the difference between user needs and the desires of the user
- Champion user research to focus on all users
- Prioritise and define approaches to understand the user story, guiding others in doing so
- Offer recommendations on the best tools and methods to use
- Use quantitative and qualitative data about users to turn user focus into outcomes
Other Duties:
- Participate in the on-call service
- Occasional work may be required outside of core business hours to support major projects / programmes
- All other reasonable requests
- Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
Job description
Job responsibilities
Availability and capacity management
- Ensure the correct implementation of standards and procedures
- Identify capacity issues, and stipulate and instigate the required changes
- Initiate remedial action
Development process optimisation
- Explain the importance of developing process efficiency and the common ways in which processes are optimised
- Identify process optimisation opportunities with guidance and lead on the implementation of proposed solutions
Information security
- Understand information security
- Design solutions and services with security controls embedded, specifically engineered with mitigation of security threats as a core feature
Modern standards approach
- Competently apply a modern standards approach and guide others to do so
Programming and build
- Collaborate with others when necessary to review specifications
- Use the agreed specifications to design, code, test and document programs or scripts of medium-to-high complexity, using the right standards and tools
Prototyping
- Approach prototyping as a team activity, actively soliciting prototypes and testing with others
- Establish design patterns and iterate them
- Use a variety of prototyping methods and choose the most appropriate
Service Reporting
- Ensure the development and release management platforms are kept up-to-date at all times
- Produce relevant operational delivery and release management reports in a standard format and agreed timeframe
- Work with important stakeholders to discuss any changes in the reporting processes
- Add a commentary that provides an interpretation of the data set
Service support
- Demonstrate a breadth of understanding of service support
Systems design
- Design systems characterised by medium levels of risk, impact, and business or technical complexity
- Select appropriate design standards, methods and tools, and ensure they are applied effectively
- Review the systems designs of others to ensure the selection of appropriate technology, efficient use of resources and integration of multiple systems and technology
Systems Integration
- Define the integration build
- Co-ordinate build activities across systems
- Understand how to undertake and support integration testing activities
Technical specialism
- Demonstrate experience and knowledge of multiple development areas, covering but not limited to - web, development, database and integration technologies (example: APIs).
User focus
- Collaborate with user researchers and can represent users internally
- Explain the difference between user needs and the desires of the user
- Champion user research to focus on all users
- Prioritise and define approaches to understand the user story, guiding others in doing so
- Offer recommendations on the best tools and methods to use
- Use quantitative and qualitative data about users to turn user focus into outcomes
Other Duties:
- Participate in the on-call service
- Occasional work may be required outside of core business hours to support major projects / programmes
- All other reasonable requests
- Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the application landscape.
Person Specification
Education / Qualifications
Essential
- Degree, or equivalent relevant level of experience with additional specialist knowledge
- Relevant development qualification or equivalent experience
- Service management qualification or equivalent experience (example: ITIL)
Desirable
- Relevant management / leadership qualification or equivalent experience
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
Experience
Essential
- Experience of leading user/customer-centric teams and delivering on continuous service improvement initiatives
- Experience of solving complex problems for users through the use of technology - all with a focus on user needs
- Experience with development technologies of medium to high complexity - across multiple domains - web, client & server side, integration and database
- Experience of supporting the transition of products from Delivery into Live Service
Desirable
- Supervision and management of a team- including (but not limited to) - recruitment, capability and performance, training, leadership, motivation, sickness absence
- Experience of management products / services in healthcare (NHS)
Skills and knowledge
Essential
- Skills and knowledgDeal with complex business problems and translate into DevOps processese
- Contribute and support the improvement of development operations processes
- Identify training needs and develop a professional development framework with your team
- Prioritisation of work - within the team and across the wider Digital, Data and Technology teams
- Meet set targets or metrics for service
- Autonomous working and can delegate appropriately
- Good communication skills - tailoring your message for your audience, able to communicate complex technical information in a simple way to stakeholders
- Strong technical knowledge and ability to keep ahead of digital and technology initiatives
- Use and develop our Development, Service Management, Quality Assurance Testing, and Delivery Management tooling
- Systematic and methodical approach to problem solving
- Strong technical knowledge of Setting up and maintain cloud platforms preferably Google cloud platform (Knowledge of any other will be an added advantage)
- Strong knowledge of IaC, orchestration and configuration management tools e.g. Terraform, Ansible
- Strong working knowledge of code review concept, setting code quality gates and tooling
- Good knowledge of usage and setting up monitoring tools
- Meet set targets or metrics for service
- Autonomous working and can delegate appropriately
- Use and develop our Development, Service Management, Quality Assurance Testing, and Delivery Management tooling
Personal qualities
Essential
- Relentless focus on user needs and experience
- Problem-solving mindset - focusing on improving outcomes
- Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Able to work well within a busy environment
Person Specification
Education / Qualifications
Essential
- Degree, or equivalent relevant level of experience with additional specialist knowledge
- Relevant development qualification or equivalent experience
- Service management qualification or equivalent experience (example: ITIL)
Desirable
- Relevant management / leadership qualification or equivalent experience
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
Experience
Essential
- Experience of leading user/customer-centric teams and delivering on continuous service improvement initiatives
- Experience of solving complex problems for users through the use of technology - all with a focus on user needs
- Experience with development technologies of medium to high complexity - across multiple domains - web, client & server side, integration and database
- Experience of supporting the transition of products from Delivery into Live Service
Desirable
- Supervision and management of a team- including (but not limited to) - recruitment, capability and performance, training, leadership, motivation, sickness absence
- Experience of management products / services in healthcare (NHS)
Skills and knowledge
Essential
- Skills and knowledgDeal with complex business problems and translate into DevOps processese
- Contribute and support the improvement of development operations processes
- Identify training needs and develop a professional development framework with your team
- Prioritisation of work - within the team and across the wider Digital, Data and Technology teams
- Meet set targets or metrics for service
- Autonomous working and can delegate appropriately
- Good communication skills - tailoring your message for your audience, able to communicate complex technical information in a simple way to stakeholders
- Strong technical knowledge and ability to keep ahead of digital and technology initiatives
- Use and develop our Development, Service Management, Quality Assurance Testing, and Delivery Management tooling
- Systematic and methodical approach to problem solving
- Strong technical knowledge of Setting up and maintain cloud platforms preferably Google cloud platform (Knowledge of any other will be an added advantage)
- Strong knowledge of IaC, orchestration and configuration management tools e.g. Terraform, Ansible
- Strong working knowledge of code review concept, setting code quality gates and tooling
- Good knowledge of usage and setting up monitoring tools
- Meet set targets or metrics for service
- Autonomous working and can delegate appropriately
- Use and develop our Development, Service Management, Quality Assurance Testing, and Delivery Management tooling
Personal qualities
Essential
- Relentless focus on user needs and experience
- Problem-solving mindset - focusing on improving outcomes
- Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Able to work well within a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
