Job summary
We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data to better meet the needs of citizens.
Main duties of the job
As the Lead Project Manager, you will be responsible for the effective delivery of complex, high-risk projects. You will have significant delivery experience over a range of projects and services, throughout the entire lifecycle, and have greater responsibility and accountability as the main point of escalation.
At this role level, you will:
- Have strong communication skills and engage senior stakeholders
- Coach and mentor other delivery professionals
You will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.
With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Job description
Job responsibilities
Leadership
- Provide leadership and direction to your project, and business teams.
- Mentor, coach and train individuals on tools, methods and practices in your project team, and beyond to drive successful outcomes.
Delivery practices
- Coach and lead project / delivery teams on delivery practices and methods (example: Agile, Waterfall, etc).
- Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
- Create, or tailor new ways of working, and constantly innovate.
- Visualise and make visible the work of the team through a variety of tools and methods (highlight reports, stakeholder engagement, project boards, etc).
Commercial management
- Take responsibility for complex relationships with contracted suppliers.
- Identify appropriate contractual frameworks and identify appropriate suppliers.
- Negotiate with contracted suppliers.
- Get good value out of contracts and suppliers.
Communicating between the technical and non-technical
- Mediate between people and mend relationships, communicating with stakeholders at all levels.
- Manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales.
- Speak on behalf of and represent the project / delivery profession to large audiences in and outside of the organisation.
Continuous improvement
- Analyse current processes and lead / influence / negotiate opportunities to optimise processes and contribute to the implementation of proposed solutions.
Governance
- Establish and evolve good governance practices for project delivery in-line with our governance framework.
- Ensure project delivery considers and incorporates good governance around commercial, information security, and clinical safety principles in the lifecycle.
Financial management
- Understand how to balance cost versus value.
- Consider the impact of user needs.
- Negotiate, influence or set budgets in complex environments.
- Write or input into business cases and can communicate business value propositions.
- Monitor cost and budget for your projects (pay and non-pay) and know how and when to escalate issues.
Lifecycle perspective
- Apply experience in multiple parts of the project / product lifecycle.
- Recognise when it is right to move forward and when it is right to stop.
- Recognise the appropriate deliverables and the right people to meet them.
- Work with other delivery and operations teams throughout the project lifecycle.
- Plan and engage with the appropriate stakeholders at a particular stage in the project.
Maintaining delivery momentum
- Optimise the delivery flow of teams
- Ensure projects and teams are resourced adequately to achieve its required outputs and objectives, and negotiate / influence resourcing requirements with specialist team managers and unblock challenges to delivering to a successful outcome.
- Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists
Making a process work
- Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated.
- Add value and coach the organisation to inspect and adapt processes.
- Guide teams through the implementation of a new process.
Ownership and initiative
- Own complex and high-risk issues until a new owner has been found, or the issue has been mitigated or resolved.
Planning
- Lead a continual planning process in a very complex environment.
- Plan beyond project delivery.
- Identify dependencies in plans across projects / services, and co-ordinate delivery.
- Coach other teams as the central point of expertise.
- Create, update, manage and monitor a range of delivery artefacts relating to your projects, examples (but not limited to):
- Project Initiation Document (PID) and Business Case
- Project Plan
- Project Workbook including Risk, Actions, Issues and Dependencies
- Project Highlight Reports
- Project Communications Plans / Artefacts
- Work Packages
Service focus
- See the bigger picture and investigate how to get the best out of services to support the organisations strategic objectives and business priorities.
Team dynamics and collaboration
- Identify problems or issues in the team dynamic and rectify them.
- Identify issues through health checks with the team and help to stimulate the right responses.
- Engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and the decision stick.
- Accelerate the team development cycle.
Reporting
- Responsible for ensuring that the project management platform is kept up-to-date with all project activities across your portfolio of projects.
- Produce relevant reports in a standard format and agreed timeframe.
- Add a commentary that provides an interpretation of the data set.
User focus
- Explain the difference between user needs and the desires of the user.
- Champion user research to focus on all users.
- Prioritise and define approaches to understand the user story, guiding others in doing so.
- Offer recommendations on the best tools and methods to use.
Community of Practice
- Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date.
Other Duties:
- Occasional work may be required outside of core business hours to support major projects / programmes
- All other reasonable requests
Job description
Job responsibilities
Leadership
- Provide leadership and direction to your project, and business teams.
- Mentor, coach and train individuals on tools, methods and practices in your project team, and beyond to drive successful outcomes.
Delivery practices
- Coach and lead project / delivery teams on delivery practices and methods (example: Agile, Waterfall, etc).
- Act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team.
- Create, or tailor new ways of working, and constantly innovate.
- Visualise and make visible the work of the team through a variety of tools and methods (highlight reports, stakeholder engagement, project boards, etc).
Commercial management
- Take responsibility for complex relationships with contracted suppliers.
- Identify appropriate contractual frameworks and identify appropriate suppliers.
- Negotiate with contracted suppliers.
- Get good value out of contracts and suppliers.
Communicating between the technical and non-technical
- Mediate between people and mend relationships, communicating with stakeholders at all levels.
- Manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales.
- Speak on behalf of and represent the project / delivery profession to large audiences in and outside of the organisation.
Continuous improvement
- Analyse current processes and lead / influence / negotiate opportunities to optimise processes and contribute to the implementation of proposed solutions.
Governance
- Establish and evolve good governance practices for project delivery in-line with our governance framework.
- Ensure project delivery considers and incorporates good governance around commercial, information security, and clinical safety principles in the lifecycle.
Financial management
- Understand how to balance cost versus value.
- Consider the impact of user needs.
- Negotiate, influence or set budgets in complex environments.
- Write or input into business cases and can communicate business value propositions.
- Monitor cost and budget for your projects (pay and non-pay) and know how and when to escalate issues.
Lifecycle perspective
- Apply experience in multiple parts of the project / product lifecycle.
- Recognise when it is right to move forward and when it is right to stop.
- Recognise the appropriate deliverables and the right people to meet them.
- Work with other delivery and operations teams throughout the project lifecycle.
- Plan and engage with the appropriate stakeholders at a particular stage in the project.
Maintaining delivery momentum
- Optimise the delivery flow of teams
- Ensure projects and teams are resourced adequately to achieve its required outputs and objectives, and negotiate / influence resourcing requirements with specialist team managers and unblock challenges to delivering to a successful outcome.
- Actively address the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists
Making a process work
- Identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated.
- Add value and coach the organisation to inspect and adapt processes.
- Guide teams through the implementation of a new process.
Ownership and initiative
- Own complex and high-risk issues until a new owner has been found, or the issue has been mitigated or resolved.
Planning
- Lead a continual planning process in a very complex environment.
- Plan beyond project delivery.
- Identify dependencies in plans across projects / services, and co-ordinate delivery.
- Coach other teams as the central point of expertise.
- Create, update, manage and monitor a range of delivery artefacts relating to your projects, examples (but not limited to):
- Project Initiation Document (PID) and Business Case
- Project Plan
- Project Workbook including Risk, Actions, Issues and Dependencies
- Project Highlight Reports
- Project Communications Plans / Artefacts
- Work Packages
Service focus
- See the bigger picture and investigate how to get the best out of services to support the organisations strategic objectives and business priorities.
Team dynamics and collaboration
- Identify problems or issues in the team dynamic and rectify them.
- Identify issues through health checks with the team and help to stimulate the right responses.
- Engage in varying types of feedback, choosing the right type at the appropriate time and ensuring the discussion and the decision stick.
- Accelerate the team development cycle.
Reporting
- Responsible for ensuring that the project management platform is kept up-to-date with all project activities across your portfolio of projects.
- Produce relevant reports in a standard format and agreed timeframe.
- Add a commentary that provides an interpretation of the data set.
User focus
- Explain the difference between user needs and the desires of the user.
- Champion user research to focus on all users.
- Prioritise and define approaches to understand the user story, guiding others in doing so.
- Offer recommendations on the best tools and methods to use.
Community of Practice
- Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date.
Other Duties:
- Occasional work may be required outside of core business hours to support major projects / programmes
- All other reasonable requests
Person Specification
Education and Qualifications
Essential
- Masters degree, or equivalent relevant experience
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
- Relevant management / leadership qualification or equivalent experience to masters level
Desirable
- Service management qualification or equivalent experience (example: ITIL)
Experience
Essential
- Experience in delivering complex and moderate / high-risk projects
- Experience in creating, updating, managing and monitoring plans for multiple projects
- Experience of leading one or more teams, including 3rd parties, in a project structure - including partnership / commercial activities
- Experience of negotiating and managing contracts in the project lifecycle
- Experience of assessing and managing complex risks relating to project delivery, and transitional operational risks
- Experience of solving complex problems for users using technology - all with a focus on user needs
- Experience of supporting the transition of products from Delivery into Live Service
- Experience of measuring delivery for complex projects to agreed plan, and creating reports for stakeholders - with supporting context / narrative
- Coach, mentor and train multiple project teams including appointing individuals to project roles, and managing performance
- Management of financial budgets for a project (pay and non-pay)
Desirable
- Experience of management products / services in healthcare (NHS)
Skills and Knowledge
Essential
- Prioritisation of work - within the team and across the wider directorate
- Autonomous working and can delegate appropriately
- Meet set targets or metrics for your portfolio
- Good communication skills - tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders
- Excellent presentation skills using a variety of different tools and techniques to engage stakeholders
- Systematic and methodical approach to problem solving
- Contribute to the development of our delivery management tooling and processes
- Strong domain knowledge and ability to reflect, and continuously improve / innovate
Personal Qualities
Essential
- Relentless focus on user needs and experience
- Problem-solving mindset - focusing on improving outcomes
- Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Able to work well within a busy environment
Person Specification
Education and Qualifications
Essential
- Masters degree, or equivalent relevant experience
- Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)
- Relevant management / leadership qualification or equivalent experience to masters level
Desirable
- Service management qualification or equivalent experience (example: ITIL)
Experience
Essential
- Experience in delivering complex and moderate / high-risk projects
- Experience in creating, updating, managing and monitoring plans for multiple projects
- Experience of leading one or more teams, including 3rd parties, in a project structure - including partnership / commercial activities
- Experience of negotiating and managing contracts in the project lifecycle
- Experience of assessing and managing complex risks relating to project delivery, and transitional operational risks
- Experience of solving complex problems for users using technology - all with a focus on user needs
- Experience of supporting the transition of products from Delivery into Live Service
- Experience of measuring delivery for complex projects to agreed plan, and creating reports for stakeholders - with supporting context / narrative
- Coach, mentor and train multiple project teams including appointing individuals to project roles, and managing performance
- Management of financial budgets for a project (pay and non-pay)
Desirable
- Experience of management products / services in healthcare (NHS)
Skills and Knowledge
Essential
- Prioritisation of work - within the team and across the wider directorate
- Autonomous working and can delegate appropriately
- Meet set targets or metrics for your portfolio
- Good communication skills - tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders
- Excellent presentation skills using a variety of different tools and techniques to engage stakeholders
- Systematic and methodical approach to problem solving
- Contribute to the development of our delivery management tooling and processes
- Strong domain knowledge and ability to reflect, and continuously improve / innovate
Personal Qualities
Essential
- Relentless focus on user needs and experience
- Problem-solving mindset - focusing on improving outcomes
- Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Able to work well within a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
