Outpatients Clinic Coordinator - Cataract & External Clinic

Job description

Job responsibilities

To maintain a high level of professionalism whilst covering the A&E reception desk and welcome area.

To adhere to all agreed Key Performance Indicators for data quality, providing exception reports where these are not met.

Respond to telephone enquiries from patients and staff promptly and in a courteous and professional way, adhering to service guidelines and standards. It is expected to deal with concerns as appropriate in order to maintain the efficiency of the service.

Respond accurately to patient queries regarding their treatment pathway, explaining in simple terms where required, referring to relevant colleagues were required.

To arrange transport bookings for patients as necessary.

To book translators for patients where required and provide correspondence to patients in the most appropriate format in line with Accessible Information Standards (AIS).

Provide administrative support for clinicians where required.

Ensure letters, reports and results and filed accurately within patient health records.

Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures.

Participate in the induction and training of new members of staff within the team, sharing knowledge and expertise of the administrative processes, functions and specialty specific knowledge.

Participate in a rota system to provide cross-cover for other members of staff within the team to ensure consistent and effective service is maintained during periods of annual leave/sickness.

To assist patients with using the electronic self check-in kiosks where required.

Open, sort and distribute incoming mail.

Attend mandatory training required for administrative staff to ensure compliance with the Trust Mandatory Training Framework including participating in annual performance and development review.

Adhere to the Trusts values; The Moorfields Way at all times.

To undertake any other duties designated by the Outpatient Supervisor or Assistant Service Manager which are commensurate with the grade

To actively participate in any training and development identified.

Person Specification

Education/Qualifications

Essential

• Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications.

Desirable

• Evidence of continuing education and development

Experience

Essential

• Administrative experience

Desirable

• Experience of working in a busy and demanding customer facing role

Knowledge

Essential

• Proficient in the use of MS Office IT software packages (e.g. MS Excel, Word).
• Appreciation and awareness of the data protection act

Skills/abilities

Essential

• Ability to work within a team in a multi-disciplinary service, maintaining an excellent working relationship with staff at various levels.
• Excellent oral and written communication and interpersonal skills
• Ability to work independently and take responsibility for day to day workload
• Ability to work under pressure and to meet deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields Eye Hospital

City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)