Job summary
Moorfields Eye Hospital invites applications for the role of Outpatient Clinic Coordinator. You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.
Reception duties include meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.
You must have good interpersonal skills, a polite and courteous manner, and a professional attitude. You must have effective verbal and written communication skills and enjoy working as part of a team. You must be able to cope under pressure in a busy working environment. Accuracy and attention to detail are essential, as are good computer skills, although training will be provided on all in-house systems.
Main duties of the job
o To provide a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics based at Bedford Hospital, South Wing.o To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patient care first.o To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.o To ensure adherence to the Trust's Access Policy at all times.o To collate and prepare hospital medical records for patients' appointments.o To work as part of a large administrative team and provide cross cover as and when required.o To actively reduce the number of hospital appointments not attended by calling patients to remind them about their appointment at agreed timescales.
About us
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
o Opportunity to join the NHS Pension Schemeo Free 24/7 independent counselling serviceo Learning and development opportunitieso Easy and quick transport linkso A range of attractive benefits and discountso Access to Blue Light Card and other NHS Discount Schemeso Free Pilates classeso Full support and training to develop your skillso Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Please note that we do not provide visa sponsorship for this role.
Job description
Job responsibilities
Provide a high standard of receptionist and general administrative support, to include filing, emailing, phone calls, photocopying to designated outpatient clinics. Be courteous and professional when dealing with patients, colleagues and other stakeholders, adhering to service guidelines and standards. Open and sort incoming mail. Ensure clinic digital screens and whiteboards are updated with the correct and most recent information. Ensure that patients are correctly identified when they arrive for their outpatient clinic appointments. Check that patient information, such as address and general practitioner details, are accurate and up to date and make any necessary alterations to the patients health record and electronic administrative systems. Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures. Record the patients attendance at clinic, ensuring that data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on electronic administrative systems. Following attendance, record outpatient outcomes, Referral To Treatment status and where appropriate, outpatient procedure coding promptly for every patient. Book appointments for diagnostic purposes in liaison with the appropriate departments. Make follow-up appointments as requested by the clinician within appropriate timeframes as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic. Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trusts Access Policy. Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late. Respond to immediate patient queries regarding their treatment pathway, interpreting and explaining in simple terms where there are barriers to understanding.
Job description
Job responsibilities
Provide a high standard of receptionist and general administrative support, to include filing, emailing, phone calls, photocopying to designated outpatient clinics. Be courteous and professional when dealing with patients, colleagues and other stakeholders, adhering to service guidelines and standards. Open and sort incoming mail. Ensure clinic digital screens and whiteboards are updated with the correct and most recent information. Ensure that patients are correctly identified when they arrive for their outpatient clinic appointments. Check that patient information, such as address and general practitioner details, are accurate and up to date and make any necessary alterations to the patients health record and electronic administrative systems. Assess patient eligibility for NHS treatment in accordance with Department of Health and Trust policies and procedures. Record the patients attendance at clinic, ensuring that data relating to time of arrival, time of departure and any outpatient procedure codes are accurately recorded on electronic administrative systems. Following attendance, record outpatient outcomes, Referral To Treatment status and where appropriate, outpatient procedure coding promptly for every patient. Book appointments for diagnostic purposes in liaison with the appropriate departments. Make follow-up appointments as requested by the clinician within appropriate timeframes as far as possible make all follow-up appointments by agreement with the patient before they leave the clinic. Where issues and/or problems are identified with appointment booking, highlight these with clinicians, ensuring they are addressed in accordance with the Trusts Access Policy. Ensure regular communication and liaison with the clinical and nursing teams working in clinics to keep them informed of any problems that may impact on the running of the clinic, e.g. patients arriving late. Respond to immediate patient queries regarding their treatment pathway, interpreting and explaining in simple terms where there are barriers to understanding.
Person Specification
Education & Qualifications
Essential
- Educated to GCSE level or equivalent ( with English & Maths A-C )
Knowledge & Training
Essential
- Good working knowledge of IT systems
- Knowledge & understanding of confidentiality Issues
Desirable
- Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft
Experience
Essential
- Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role
Desirable
- Previous experience within a health care setting
Skills & Abilities
Essential
- Ability to work within a team in a multidisciplinary service
- Excellent oral & written communication and interpersonal skills
- Ability to work under pressure and to deadlines
- Ability to deal with queries over the phone and in person
Desirable
- Commitment to Moorfields Values
- Flexible when working within a team
Person Specification
Education & Qualifications
Essential
- Educated to GCSE level or equivalent ( with English & Maths A-C )
Knowledge & Training
Essential
- Good working knowledge of IT systems
- Knowledge & understanding of confidentiality Issues
Desirable
- Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft
Experience
Essential
- Previous experience carrying out administrative duties and of working with the general public in a customer-orientated role
Desirable
- Previous experience within a health care setting
Skills & Abilities
Essential
- Ability to work within a team in a multidisciplinary service
- Excellent oral & written communication and interpersonal skills
- Ability to work under pressure and to deadlines
- Ability to deal with queries over the phone and in person
Desirable
- Commitment to Moorfields Values
- Flexible when working within a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
