Test Manager

Job description

Job responsibilities

Leadership Provide leadership and direct line management for the quality assurance testing team, and provide subject matter expertise to wider directorate service teams Mentor, coach and line manage the quality assurance testing team covering financial and absence management, including developing the teams skills and capabilities to meet the needs of the organisation and healthcare partners, as well as building on existing recruiting capabilities to address new needs or skill gaps

Test management Form test strategies for all projects where appropriate and provide guidance on risk Operate within a Test Management Framework (example: International Software Testing Qualifications Board ISTQB) Design, implement and optimise test management, estimation, monitoring and control tools Contribute to the assessment of other testing and delivery teams against a set of standards, providing guidance and support to drive successful outcomes Design, develop and assure standards, policies and procedures for quality assurance testing Contribute to ensure enterprise architecture is scalable through test assurance Include testing automation as part of the testing strategy Help to drive innovation through the incorporation of new and emerging technologies, such as AI and Machine Learning into the testing process

Functional testing Design and execute a wide range of testing techniques and communicate test results to both technical and non-technical stakeholders Make decisions on the environment for testing, and can coach others Identify defects, alert the business to them, and help to prioritise them based on defect severity Partner with supporting / enabling teams and ensure we are embedding in our quality approach disciplines around clinical safety, privacy by design / security into the delivery environment

Non-functional testing Show an awareness of non-functional testing techniques Execute non-functional test scenarios and identify defects Run non-functional tests others have written and know the processes to do so Understand a range of standard non-functional testing techniquesTechnical breadth Demonstrate a good working knowledge of different tools and techniques, and can train others Advise others on testing techniques and frameworks Effectively research, plan and train others within the teamTest analysis Think creatively, ask the right questions and critically evaluate and communicate findings to a larger team Lead investigative work into problems and opportunities in existing processes Drive the collection of information and the creation of recommendations for improvements Absorb large amounts of conflicting information and use it to determine solutions

Financial management Understand how to balance cost versus value Consider the impact of user needs Budget authority and report on the financial delivery of your services (pay and non-pay) Monitor cost and budget for your services (pay and non-pay) and know how and when to escalate issuesContinual service improvement Identify process optimisation opportunities and lead the implementation of proposed solutions Contribute to and support the implementation of process optimisation initiatives across the wider Digital, Data and Technology (DDaT) teamsService focus See the bigger picture and investigate how to get the best out of the products and services to support the organisations strategic objectives and business prioritiesReporting Produce relevant test reports in a standard format in an agreed timeframe Communicate test results to both technical and non-technical stakeholders Work with stakeholders to discuss any changes in the test reporting processes Gather and analyse quantitative and qualitative data and provide narrative that provides an interpretation for the datasetUser focus Identify user needs and engage with users or stakeholders to collate user needs evidence Use quantitative and qualitative data about users to turn user focus into outcomes

Community of practice Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date on the quality assurance testing, and broader technology and data landscapeOther duties Occasional work may be required outside of core business hours to support major projects / programmes All other reasonable requests

Person Specification

Education / Qualifications

Essential

• Masters degree level, or equivalent relevant experience
• Relevant specialist quality assurance testing certification, or equivalent experience
• Relevant management / leadership qualification or equivalent experience to masters level

Desirable

• Service management qualification or equivalent experience (example: ITIL)
• Delivery management qualification or equivalent experience (Agile, PRINCE2, etc)

Experience

Essential

• Experience of leading user/customer-centric teams and delivering on continuous service improvement initiatives, including 3rd parties
• Experience in the role of a test / software engineer or equivalent
• Experience of working within a test management framework (ISTQB, etc)
• Experience championing quality to drive successful and improved outcomes
• Experience of supporting the transition of products from Delivery into Live Service - including service transition and assurance activities
• Experience testing a broad variety of products and services using client, server, web and integration technologies
• Supervision and direct line management one, or more teams- including (but not limited to) - recruitment, capability and performance, training, leadership, motivation, sickness absence
• Management of financial budgets for your portfolio of services (pay, on-call, consumables), including development and monitoring of budgets

Desirable

• Experience of testing products / services in healthcare (NHS)

Skills and knowledge

Essential

• Lead the end-to-end quality assurance testing framework, and assure standards of quality across projects and live services
• Systematic and methodical approach to problem solving
• Knowledge of integrated data interfaces (data in and out) including XML
• Knowledge of software testing in different project delivery environments (Agile, Waterfall, etc) and testing standards
• Strong technical knowledge and ability to keep ahead of digital and technology initiatives
• Good communication skills - tailoring your message for your audience, providing and receiving highly complex, sensitive and/or contentious information, able to communicate complex technical information in a simple way to stakeholders
• Present complex information to large groups
• Autonomous working and can delegate appropriately
• Prioritisation of work - within the team and across the wider directorate
• Develop, and improve Quality Assurance Testing, Service Management and Delivery Management tooling

Personal qualities

Essential

• Relentless focus on user needs and experience
• Problem-solving mindset - focusing on improving outcomes
• Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
• Able to work well within a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields Eye Hospital NHS Foundation Trust

162 City Road

London

EC1V 2PD

Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)