Moorfields Eye Hospital NHS Foundation Trust

Service Improvement Manager - Bedford

This job is now closed

Job summary

An exciting opportunity has arisen within our Quality, Service Improvement and Sustainability (QSIS) team for a new Service Improvement Manager based at our Bedford Site for a fixed term period of 12 months.

We are looking for organised, enthusiastic individuals who are self-motivated but also enjoy working in a team. In addition to project management skills they will need to be able to deliver change, lead through influence and rethink established practice.

The role of Service Improvement Manager requires proven experience of managing major transformational change projects to a successful conclusion, including realising objectives and benefits delivery within the project deadline and costs.

Moorfields at Bedford

The service improvement manager will be responsible for managing a service improvement project at the Trust's Bedford site. The project has elements of change across a number of workstreams including: clinical pathway re-design, operational performance turnaround, digital, workforce development, contracting and finance. There is a strong quality and patient safety thread which runs through the project. It will involve working with a wide range of stakeholders both internally and externally.

The post holder will be expected to be on site at Bedford hospital 3 days per week and 2 days per week remote or at the Moorfields City Road site.

Previous Applicants Need Not Apply

Main duties of the job

The service improvement manager is directly responsible for the management and delivery of specific cross-cutting projects that form part of the Trusts Excellence Programme.

The post holder is responsible for ensuring that each cross-cutting project is managed using the Trusts' project and programme management framework to deliver successful outputs, outcomes and realisable benefits on time and within budget.

This will involve setting project objectives, determining project scope and deliverables, developing a robust project plan, risks and issues management, and monitoring and reporting arrangements.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Date posted

25 March 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year Per Annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

273-DC-8766

Job locations

Moorfields at Bedford

Moorfields at Bedford, Bedford Hospital South Wing, Rye Close, Kempston Road, Bedford, MK42 9DJ

Bedford

MK42 9DJ

Job description

Job responsibilities

Identify, initiate and co-ordinate appropriate project proposals to improve operational performance and improve clinical service delivery.

Ensure that project objectives, scope, deliverables, critical success factors and risks are clearly documented and agreed prior to project start.

Establish a project team with appropriate operational, clinical and corporate team membership. Co-ordinate the input of stakeholders and service users to ensure that appropriate options are appraised and delivered.

Perform benefits analysis and baseline current system performance before each project starts and ensure there is a plan in place for handover to the operational and clinical leads.

Preparation and maintenance of all project documentation, including (but not limited to): project brief, project initiation document, appraisal options, risks, issues, decisions, lessons learned and actions logs, high level and detailed project plans, highlight reports, Project Board reports and papers and contribution to QSIS Programme Board reports and papers.

Ensure all project documentation and reports are prepared and delivered as specified in the project communications plan and in line with agreed reporting schedules.

Set-up and lead project team meetings, involving stakeholders and project team members. Responsible for controlling, directing, planning and allocating work and motivating service users to get directly, or indirectly involved with the project and its development.

Manage the implementation costs and resources allocated to the project

Co-ordinate the activity of project team members and contributors ensuring that tasks and work packages are completed satisfactorily and on schedule.

Regularly report on progress, monitoring progress against plan, delivery of the project objectives, and post project review including updating the lessons learned and decision logs.

Undertake any additional duties appropriate to the post, as may be required by the service and as delegated by the Director for Service Improvement & Sustainability.

COMMUNICATION

Provide advice and guidance to staff and managers across the Trust in relation to change, act as an advocate and champion for the QSIS team.

Develop and maintain strong working relationships with a number of operational, clinical and corporate management teams including developing good knowledge of the overall programme aims, objectives and initiatives so as to provide meaningful expert advice.

Provide advice and guidance to staff and managers across the Trust in relation to change.

Represent the Trust to contractors, suppliers and providers in furtherance of project objectives.

The post holder will be required to communicate and engage constructively with a wide range of internal and external stakeholders on a range of highly complex, specialist and often contentious issues.