Moorfields Eye Hospital NHS Foundation Trust

Outpatient Clinic Coordinator

Information:

This job is now closed

Job summary

Moorfields Eye Hospital invites applications for the post of Outpatient Clinic Coordinator at Moorfields at Stratford. This position will also require travel to Moorfields Eye Hospital, City Road and other Moorfields North sites when required.

This post requires hours that cover the administrative duties from 08:00-16:00, 09:00-17:00, 10:00 -18:00.

Main duties of the job

You will be required to provide high quality clerical and administrative support as a member of one of our administrative teams. You will act as first point of contact for all patients, both in a busy outpatient environment and in the administrative offices. We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.

Reception duties will also be included such as meeting and greeting patients on arrival to the hospital, checking patients in to the appropriate clinics using the Trust's patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, answering queries (by telephone and in person), filing and supporting the Team Leaders & Clinic Manager with clinic cancellations and other administrative duties.

You will have good interpersonal skills, a polite and courteous manner and a professional attitude. You will have effective verbal and writtencommunication skills, and will enjoy working as part of a team. You will be able to cope under pressure in a busy working environment. Accuracyand attention to detail are essential, as are good computer skills.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

  • Salary including High-Cost Area Supplement
  • Opportunity to join the NHS Pension Scheme
  • Free 24/7 independent counselling service
  • Learning and development opportunities
  • Easy and quick transport links
  • A range of attractive benefits and discounts
  • Access to Blue Light Card and other NHS Discount Schemes
  • Free Pilates classes
  • Full support and training to develop your skills
  • Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Details

Date posted

27 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum incl. HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

273-DN-6650

Job locations

Moorfields at Stratford

15-19 Granta House, Broadway

London

E15 4BQ


Job description

Job responsibilities

Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.

Job description

Job responsibilities

Reception duties include: meeting and greeting patients on arrival to the hospital, checking patients into the appropriate clinics using the Trust patient administration system, booking clinic appointments, and accurate recording of patient data.

Additional administrative duties include: ensuring clinics are booked to profile, prepping patients notes, answering queries (by telephone and in person), filing, scanning, booking patient transport and supporting the Assistant Clinic Manager with clinic cancellations and other administrative duties.

Person Specification

Experience

Essential

  • Experience in an admin role

Desirable

  • Previous clerical experience within a healthcare setting

Knowledge

Essential

  • Experience of carrying out work tasks using IT systems such as MS Office.
  • Knowledge & understanding of confidentiality Issues

Desirable

  • Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft
  • Previous experience within the NHS

Skills & Abilities

Essential

  • Ability to work within a team in a multidisciplinary service
  • Ability to work under pressure and to deadlines

Education & Qualifications

Essential

  • Educated to GCSE level or equivalent ( with English & Maths A-C )
Person Specification

Experience

Essential

  • Experience in an admin role

Desirable

  • Previous clerical experience within a healthcare setting

Knowledge

Essential

  • Experience of carrying out work tasks using IT systems such as MS Office.
  • Knowledge & understanding of confidentiality Issues

Desirable

  • Previous experience using Trust I.T systems e.g PAS, OpenEyes, Medisoft
  • Previous experience within the NHS

Skills & Abilities

Essential

  • Ability to work within a team in a multidisciplinary service
  • Ability to work under pressure and to deadlines

Education & Qualifications

Essential

  • Educated to GCSE level or equivalent ( with English & Maths A-C )

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields at Stratford

15-19 Granta House, Broadway

London

E15 4BQ


Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)


Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

Moorfields at Stratford

15-19 Granta House, Broadway

London

E15 4BQ


Employer's website

https://www.moorfields.nhs.uk/work-for-us (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Clinic Manager

Christina Poplar

christina.poplar1@nhs.net

Details

Date posted

27 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum incl. HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

273-DN-6650

Job locations

Moorfields at Stratford

15-19 Granta House, Broadway

London

E15 4BQ


Supporting documents

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