Job summary
We are recruiting for 1 full time (37.5) and 1 part time (22.5) appointment coordinator/call handler.
To work in the booking centre to provide booking service to patients making outpatient appointment, registering referrals, agreeing appointments with patients and ensuring information is recorded accurately on the relevant systems.
PROBATIONARY PERIOD This post will be subject to a probationary period of 6 months. During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended Or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. For the duration of the probation period, the notice period will be in line with contractual obligations on either side.
Main duties of the job
To register patients on the Patient Administration System
To undertake booking of appointments in accordance with procedures, discussing with all patients a choice of date and time.
To check all referral letters that are received in the Department. Ensure that the outpatient registration is entered on the Patient Administration System and the referral letter is forwarded to the relevant service within the agreed time frame.
To cancel and rebook patient appointments, following the guidelines issued by the relevant service.
About us
Moorfields Eye Hospital NHS Foundation Trust is the leading provider of eye health services in the UK and a world-class centre of excellence for ophthalmic research and education.
We have a reputation, developed over two centuries, for providing the highest quality of ophthalmic care. Our 2,300 staff are committed to sustaining and building on our pioneering legacy and ensuring we remain at the cutting edge of developments in ophthalmology.
Job description
Job responsibilities
The post holder will be a member of the trusts Booking Centre team reporting to the Booking Centre Team leader. You will be required to work closely with:
- Consultant surgeons and their teams
- Lead nurses
- Administrators
- Medical secretaries
- Assistant General Manager for Booking and Access
- Other operational management colleagues
Job description
Job responsibilities
The post holder will be a member of the trusts Booking Centre team reporting to the Booking Centre Team leader. You will be required to work closely with:
- Consultant surgeons and their teams
- Lead nurses
- Administrators
- Medical secretaries
- Assistant General Manager for Booking and Access
- Other operational management colleagues
Person Specification
Education / Qualifications
Essential
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Evidence of continuing education and development
Knowledge, skills and ability
Essential
- Proficient in the use of MS Office and IT software packages
- Appreciation and awareness of the Data Protection Act
Desirable
- Excellent and professional telephone manner
- Ability to remain calm under pressure
Experience
Essential
- Experience of working in a healthcare setting
- Experience of using Patient Administration System (PAS)
Person Specification
Education / Qualifications
Essential
- Educated to GCSE level (including English and Maths to GCSE A-C), or equivalent qualifications. Evidence of continuing education and development
Knowledge, skills and ability
Essential
- Proficient in the use of MS Office and IT software packages
- Appreciation and awareness of the Data Protection Act
Desirable
- Excellent and professional telephone manner
- Ability to remain calm under pressure
Experience
Essential
- Experience of working in a healthcare setting
- Experience of using Patient Administration System (PAS)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
