Job summary
Previous Applicants Need Not Apply
An exciting opportunity has arisen within our Quality, Service Improvement and Sustainability (QSIS) team with two new Service Improvement Manager roles being created, each for a fixed term period of 12 months.
We are looking for organised, enthusiastic individuals who are self-motivated but also enjoy working in a team. In addition to project management skills they will need to be able to deliver change, lead through influence and rethink established practice.
The role of Service Improvement Manager requires proven experience of managing major transformational change projects to a successful conclusion, including realising objectives and benefits delivery within the project deadline and costs.
Previous experience in project managing multiple complex projects within the NHS or a comparable large organisation is essential.
Main duties of the job
The service improvement manager is directly responsible for the management and delivery of specific cross-cutting projects that form part of the Trusts Excellence Programme. The post holder is responsible for ensuring that each cross-cutting project is managed using the Trusts' project and programme management framework to deliver successful outputs, outcomes and realisable benefits on time and within budget. This will involve setting project objectives, determining project scope and deliverables, developing a robust project plan, risks and issues management, and monitoring and reporting arrangements.
The post will be based at the Moorfields Eye Hospital Old Street site, but the post-holder will be expected to work across all sites as their projects require.
About us
The Quality, Service Improvement and Sustainability (QSIS) team are responsible for delivering key programmes and projects within the Trusts' Transformation portfolio. These programmes deliver organisational change across clinical, quality, operational, digital and research functions.
The team work closely with staff and patients across all our services to support delivery of transformational change. We actively involve our patients and staff in our projects, and seek to use clear, robust quality improvement methodology in all our work.
Job description
Job responsibilities
MAIN RESPONSIBILTITES
- Identify, initiate and co-ordinate appropriate project proposals to improve operational performance and improve clinical service delivery.
- Ensure that project objectives, scope, deliverables, critical success factors and risks are clearly documented and agreed prior to project start.
- Establish a project team with appropriate operational, clinical and corporate team membership. Co-ordinate the input of stakeholders and service users to ensure that appropriate options are appraised and delivered.
- Perform benefits analysis and baseline current system performance before each project starts and ensure there is a plan in place for handover to the operational and clinical leads.
- Preparation and maintenance of all project documentation, including (but not limited to): project brief, project initiation document, appraisal options, risks, issues, decisions, lessons learned and actions logs, high level and detailed project plans, highlight reports, Project Board reports and papers and contribution to SIS Programme Board reports and papers.
- Ensure all project documentation and reports are prepared and delivered as specified in the project communications plan and in line with agreed reporting schedules.
- Set-up and lead project team meetings, involving stakeholders and project team members. Responsible for controlling, directing, planning and allocating work and motivating service users to get directly, or indirectly involved with the project and its development.
- Manage the implementation costs and resources allocated to the project
- Co-ordinate the activity of project team members and contributors ensuring that tasks and work packages are completed satisfactorily and on schedule.
- Regularly report on progress, monitoring progress against plan, delivery of the project objectives, and post project review including updating the lessons learned and decision logs.
- Undertake any additional duties appropriate to the post, as may be required by the service and as delegated by the Director for Service Improvement & Sustainability.
COMMUNICATION
- Provide advice and guidance to staff and managers across the Trust in relation to change, act as an advocate and champion for the QSIS team.
- Develop and maintain strong working relationships with a number of operational, clinical and corporate management teams including developing good knowledge of the overall programme aims, objectives and initiatives so as to provide meaningful expert advice.
- Provide advice and guidance to staff and managers across the Trust in relation to change.
- Represent the Trust to contractors, suppliers and providers in furtherance of project objectives.
- The post holder will be required to communicate and engage constructively with a wide range of internal and external stakeholders on a range of highly complex, specialist and often contentious issues.
FINANCIAL RESPONSIBILITY
- Specific responsibility for managing approved implementation costs and benefits delivery, including realising agreed financial savings
- To work within the Trust's standing financial instructions and controls.
PEOPLE MANAGMENT
- Large scale (estimated 5-20 at any one time manager and clinician level and above) relationship contacts requiring intensive influencing and relationship skills.
- Role model the Moorfields Way values and behaviours both individually and through the team.
- Ensure that behavioural expectations of team members are established.
- Ensure responsible staff have clarity of role and appropriate training as required.
- It is the post holders responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
Job description
Job responsibilities
MAIN RESPONSIBILTITES
- Identify, initiate and co-ordinate appropriate project proposals to improve operational performance and improve clinical service delivery.
- Ensure that project objectives, scope, deliverables, critical success factors and risks are clearly documented and agreed prior to project start.
- Establish a project team with appropriate operational, clinical and corporate team membership. Co-ordinate the input of stakeholders and service users to ensure that appropriate options are appraised and delivered.
- Perform benefits analysis and baseline current system performance before each project starts and ensure there is a plan in place for handover to the operational and clinical leads.
- Preparation and maintenance of all project documentation, including (but not limited to): project brief, project initiation document, appraisal options, risks, issues, decisions, lessons learned and actions logs, high level and detailed project plans, highlight reports, Project Board reports and papers and contribution to SIS Programme Board reports and papers.
- Ensure all project documentation and reports are prepared and delivered as specified in the project communications plan and in line with agreed reporting schedules.
- Set-up and lead project team meetings, involving stakeholders and project team members. Responsible for controlling, directing, planning and allocating work and motivating service users to get directly, or indirectly involved with the project and its development.
- Manage the implementation costs and resources allocated to the project
- Co-ordinate the activity of project team members and contributors ensuring that tasks and work packages are completed satisfactorily and on schedule.
- Regularly report on progress, monitoring progress against plan, delivery of the project objectives, and post project review including updating the lessons learned and decision logs.
- Undertake any additional duties appropriate to the post, as may be required by the service and as delegated by the Director for Service Improvement & Sustainability.
COMMUNICATION
- Provide advice and guidance to staff and managers across the Trust in relation to change, act as an advocate and champion for the QSIS team.
- Develop and maintain strong working relationships with a number of operational, clinical and corporate management teams including developing good knowledge of the overall programme aims, objectives and initiatives so as to provide meaningful expert advice.
- Provide advice and guidance to staff and managers across the Trust in relation to change.
- Represent the Trust to contractors, suppliers and providers in furtherance of project objectives.
- The post holder will be required to communicate and engage constructively with a wide range of internal and external stakeholders on a range of highly complex, specialist and often contentious issues.
FINANCIAL RESPONSIBILITY
- Specific responsibility for managing approved implementation costs and benefits delivery, including realising agreed financial savings
- To work within the Trust's standing financial instructions and controls.
PEOPLE MANAGMENT
- Large scale (estimated 5-20 at any one time manager and clinician level and above) relationship contacts requiring intensive influencing and relationship skills.
- Role model the Moorfields Way values and behaviours both individually and through the team.
- Ensure that behavioural expectations of team members are established.
- Ensure responsible staff have clarity of role and appropriate training as required.
- It is the post holders responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.
Person Specification
Education / Qualifications
Essential
- Higher education qualification / masters in management (e.g. DMS), or relevant equivalent experience.
- PRINCE2(TM) or AMP Practitioner qualification.
Desirable
- Other project / programme management qualification
Experience
Essential
- Project management experience managing multiple complex projects within the NHS or a comparable large organisation, preferably in a service related environment.
- Effective supervision of a project team where you do not have direct line management responsibility. Working with operational managers, frontline operational and clinical staff and third party contractors.
- Effective analytical and problem solving skills.
- Experience of report development and writing
- Must have experience of managing internal and external stakeholder engagement
Desirable
- Experience of operational and non-operational management in the NHS
Skills, Abilities & Knowledge
Essential
- To manage and influence stakeholders internally and externally at all levels.
Person Specification
Education / Qualifications
Essential
- Higher education qualification / masters in management (e.g. DMS), or relevant equivalent experience.
- PRINCE2(TM) or AMP Practitioner qualification.
Desirable
- Other project / programme management qualification
Experience
Essential
- Project management experience managing multiple complex projects within the NHS or a comparable large organisation, preferably in a service related environment.
- Effective supervision of a project team where you do not have direct line management responsibility. Working with operational managers, frontline operational and clinical staff and third party contractors.
- Effective analytical and problem solving skills.
- Experience of report development and writing
- Must have experience of managing internal and external stakeholder engagement
Desirable
- Experience of operational and non-operational management in the NHS
Skills, Abilities & Knowledge
Essential
- To manage and influence stakeholders internally and externally at all levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
